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  1. two entities. Company A has a RingCentral account and numbers Main Number directs the calls to my individual extension hence I want another number to redirect it to the same main number / Can I receive calls from the two main numbers on my single RingCentral App on my phone, even if those are on different accounts

    2 votes

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  2. Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.

    5 votes

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  3. Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…

    3 votes

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  4. having an option to select instead of announcement or voicemail to be just an engaged tone when call is engaged or when no one answered the call

    2 votes

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  5. We need the ability to create an automated SMS log report to be sent out every 30 days.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  6. The customer would like the ability to save their current RingCentral configuration/settings as a back-up and have the ability to download and restore from it in case of emergencies. This works like data recovery. To restore their saved settings will allow the company to get started with the service without having the need to recreate the settings.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  7. Please add an option to enable/disable the RingCentral Video/Meeting for the entire account on Service Web instead of creating a custom role to disable the Video/Meeting feature and assign it to all User Extensions.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  8. It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.

    8 votes

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  9. retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

    8 votes

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  10. Able to retrieve automatic call recordings in the portal.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Ability to receive missed call notification when the call is routed to an external number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  13. We would really appreciate a better process to order new phone numbers. Something like:
    1- a level 1 Admin request to purchase new phone numbers
    2- request is escalated to a level 2 admin role or a procurement role for approval
    3- if approved the order is placed.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  14. Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.

    5 votes

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  15. Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.

    6 votes

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  16. I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question

    1 vote

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  18. The blocked call voicemail for either specified blocked numbers or withheld numbers (under Greeting & hold music for a call queue) cannot be customised. Allow user to upload their own custom voicemail announcement like in others arrears of the system.

    2 votes

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  19. we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other

    2 votes

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  20. Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.

    4 votes

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