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  1. If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?

    1 vote

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  2. Notification of who answers the phone sent as a notification in real-time like the emails

    5 votes

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  3. Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.

    2 votes

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  4. I think it would be beneficial to have an option to have different statuses for different call queues. For example if you have an employee who is in 2 different departments if they were able to adjust their status for one to be available and to be on DND for the other. This would benefit us as some of our employees are "fluid" and may be directed to one department more than the other on certain days.

    2 votes

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  5. Initially one user is allowed to pick up 10 call queue ext. to be part of the call queue pick up. And cx wanted to add more or increase the allowable numbers of call queue ext to be part of the call queue pick up (more than 10 call queues).

    3 votes

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  6. Create a dropdown option for selecting carriers, once a carrier is selected, we will get specific steps for porting requirements specifically to that carrier, for example, Verizon has a special process wherein the customer should request a number transfer PIN when porting out services. This would help customers get the right information from their carrier to process their porting out request. helpful links:https://www.verizon.com/support/port-out-faqs/https://www.att.com/support/article/wireless/KM1447526https://www.t-mobile.com/support/account/transfer-your-phone-number#Transfer%20Your%20T-Mobile%20Number%20to%20Another%20Carrier

    4 votes

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  7. I have guest users on my account that I wanna be able to manage and convert as an actual user extension.It will be easier to have settings to have these guest users converted to an actual user extension

    2 votes

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  8. Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.

    3 votes

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  9. The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.

    3 votes

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  10. It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details

    8 votes

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  11. The customer wants to have an option for him to access Admin Portal directly from the RingCentral Mobile app like what we have in our Desktop app for them to easily be directed to the website.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. We need a report of every call that number or the "unknown" number has dialed.

    1 vote

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  13. You should be able to hide/acknowledge this red badge to remove it.

    4 votes

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  14. if I am already on a call, the other calls still ring through. I would rather they be placed on hold until I finish my current call.

    2 votes

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  15. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes

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  16. to have reports showing declined and abandoned calls from admin portal

    2 votes

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  17. We would like to be able to send a page to the desk phones where it only comes out of the speaker of the phone. Currently if a user is on a call, the page will interrupt the call. The recipient in the office hears silence and the external caller hears hold music. Alternatively, the page could be held/dismissed if the user is on a call.

    2 votes

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  18. the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?

    13 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Customer would like to have a feature on the account where in if they receive SMS notification it includes call details example: Caller ID, phone number and time and date

    2 votes

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  20. Customer would like to use the "#" on the IVR to be connected to specific extension or user on the account

    2 votes

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