3086 results found
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Enable call recording email notification
Customer wants to enable call recording email notification with several email recipients.
3 votes -
Call Queue After Hours Routing
User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.
1 vote -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes -
add 'Select All' option to change Outbound Caller ID for all features at once
Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…
2 votes -
Disable greeting for internal calls
There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI
2 votes -
Port Australian mobile number
Able to port Australian mobile number
2 votes -
Remove email notification for users when admin change password
We would like a feature where we can disable the notification send to users when the admin change the password
2 votes -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
3 votes -
Outbound call Recording in a ring group
Need to pull up the outbound call recordings of the ring members under the extension where they are added to.
It would be best if there is a way we can get the outbound call recordings of the ring members in one extension only where they are added to.Right now we can pull up the outbound calls individually under their own extensions.
2 votes -
Build a Smarsh integration for RingCX
Customers using Smarsh for compliance archiving would like to have all RingCX related content archived in Smarsh as well
1 vote -
i'm facing problem in recordings. My agents deliberately stop recordings. Please add any option in which agents can't stop recordings.
Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.
1 vote -
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
14 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
11 votes -
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
16 votes -
Display the caller ID for the selected Group from an IVR prompt
My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.
3 votes -
clone
Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.
5 votes -
external number
Ability to receive missed call notification when the call is routed to an external number
1 vote -
Allowing the Blacklisted number to have more detailed error messages on Call Log
Currently, the error messages displayed on the Admin portal Call Log lack sufficient detail, often leaving users puzzled with generic messages such as "Not Allowed." This lack of specificity leads to user frustration, increased support tickets, and prolonged issue resolution times.
Enhanced the Error Message showing to provide users with detailed and context-specific error messages whenever an action is not permitted or encounters an issue within the Admin portal. This feature will significantly enhance user experience, reduce support overhead, and expedite issue resolution.
2 votes -
Block callers or robocallers ADMIN
If the ADMIN blocks callers the whole account gets blocked for all users. So if ADMIN blocks a vender from calling the admin it blocks it for all users and extension. The admin should have his own set of blocks not for the whole company.
2 votes -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
3 votes
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