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2999 results found

  1. Requesting to have a section/area on the Admin Portal where all extensions (Users, limited extension, queue and IVR ) can be seen.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. Wants to have template in adding members on multiple parking locations.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. Currently, the Business Analytics portal only has the option to filter Widgets by Company Numbers. I would like the ability to filter by all Toll-Free numbers on the account. Frequently, Toll-Free numbers are not only assigned to the company, they are assigned to Call Queues, Users, etc. I would like to have the ability to pull in all the locations where Toll-Free numbers are assigned in one Widget.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  4. We should have an option to put the Agents on auto DND after a certain time of inactivity as at times they forget to do the same and if call handling is set as longest idle we do lose the calls.

    1 vote

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  5. Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that RingCentral can keep and not just through the Archiver.

    6 votes

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  6. Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but are not on the can be monitored" list, are usually higher managers/support staff that shouldn't be monitored but should be notified when someone has been given call monitoring capabilities

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Should have a feature to disable DND status of user extension on the online account admin portal

    6 votes

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  8. When we park calls to get information we continue to get other calls and have to refuse them to get back to the dial pad. Is there a way that we can hold or park a call and not get calls?

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  9. It's best to put a label to avoid confusion when we need to upload a customize greeting. Instead of just a red dot/button put a label that it says 'upload'.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  10. When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There needs to be the ability to only run reports per the filter criteria.

    15 votes

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  11. Way to check if a user is using RingCentral desk top app or mobile app in the Admin Portal

    2 votes

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  12. Please check if we can add a feature to block/have some users hide from company directory and at the same time still view them by other users within the group.For instance, user 1,2,3, and 4 are hidden from the directory but these set of users can still view each other in the directory.

    6 votes

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  13. Schedule download as a file of the User list in the Admin Portal

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Pone system> groups> call queue> drop down for call queue members list should be arranged on the order the calls is distributed based on the rotation of the call queue

    5 votes

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  15. I have multiple numbers on the account including digital line, auto receptionist and direct number
    I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…

    5 votes

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  17. The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. user details user RC number in contact details instead of personal number

    3 votes

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  20. Retrieve deleted call logs

    3 votes

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