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3086 results found

  1. retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

    11 votes

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  2. Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Hi please have a feature to use signature in email to fa

    7 votes

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  4. As like in the RC app. Call waiting for audio settings should be available in the Admin portal so that Admin has the option to turn off and on the audio in call waiting.

    3 votes

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  5. We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.

    5 votes

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  6. We need the ability to create an automated SMS log report to be sent out every 30 days.

    5 votes

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  7. Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.

    1 vote

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  8. This is a description of the Issue you are communicating about. Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.

    1 vote

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  9. I would love to have the ability to both search for extensions and create new user extensions via some form of regex or wildcard extension format. For example when creating a new user, we are asked to choose an extension number. We have specific roles in our organization we like to keep within the 7000 range of extensions. Currently, I have to go searching for the next availabe extension in that pattern.

    1. It would be great if I did not have to go searching at all and could just enter something like 7*** or 7### and the system would assign…

    1 vote

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  10. customer would like to have the ability to check the calls that did not hit our logs.

    1 vote

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  11. Customer would like to be able to Limit users to forward calls to external number.

    1 vote

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  12. wants to have the feature to assign the main line number to more than two persons to receive the call.

    1 vote

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  13. Limited access on the RC app to a specific user

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. The customer would like the fax transmission received from a traditional fax machine. They want to have received quality improves.

    4 votes

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  15. Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.

    3 votes

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  16. There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.

     

    The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:

    Specify who will receive billing alerts
    Whether these alerts come in via SMS or Email
    Control over notification thresholds (ex. For X product,…

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.

    6 votes

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  18. When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.

    7 votes

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  19. Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.

    9 votes

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  20. It's better to have an option to leave a voicemail if the call is on hold for 2 minutes.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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