3885 results found
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Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
3 votes -
Reoccurring Holiday setting
It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.
5 votes -
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
Option to add or remove agents in the Live Reports
It would be user friendly if there is an option to add or remove agents to the existing Live Reports rather creating a new one.
2 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
4 votes -
Edit device model for existing Key Templates
I should be able to change the device model after a Key Template has been created.
Use case: I have different phone models that I want to set up with the same key template settings. I should be able to duplicate an existing key template and change the device model for the other phones.
2 votes -
Configure external phone numbers as speed dial buttons
The option to configure or assign external phone numbers as speed dial buttons via the admin portal, as well as the ability to customize the background image.
1 vote -
view the custom rules schedule in a calendar format
An option to view custom rules schedules or created in calendar format to get an easy view when a certain custom rule will be activated.
1 vote -
Call logs access fro all Call queue members
All call recordings—whether inbound or outbound—are saved only under the user who answered the call, rather than being accessible to the entire call queue goup members. As these recordings are part of our compliance requirements, we’d like to know if there’s a way to make them available to all users within the queue.
1 vote -
Call Queue members visibility to calls in queue
Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
43 votesHi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?
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Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
Call Queue: Simultaneous | Add more than 50 members
Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.
69 votes -
received call notifications
wants to add "received calls" under the notifications tab per extension
9 votes -
Ability to Enable Forwarded Numbers Without Contacting the Carrier
We understand that there is a need to contact carriers in order to enable call forwarding from external number to a RingCentral number. However, it would be better if the feature would automatically work once external numbers are added as Substitute Caller ID/Forwarded Numbers without having the need to submit any bills, agreement or contacting the carrier to do it. Hoping the RingCentral can do it in the future on behalf of the customers in order to avoid inconvenience.
1 vote -
access everything on the admin portal not on the app
changes made in the admin portal should automatically apply without requiring additional changes on the desktop app.
1 vote -
Entire Analytics Features Access for A standard Role
Currently the only feature that a standard role can access in Analytics is Business Analytics but they want the user's to have an access with Entire Analytics Features
1 vote -
Activate voicemail boxes
It would be nice to be able to build and activate a voicemail box without sending an invite.
1 vote -
HD Voice compatibility for Yealink W76P
Enhanced feature to mitigate HD voice feature on Yealink W76P devices without affecting compatibility and call quality
1 vote -
Extension dialing between CX and EX
Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.
Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.
2 votes -
Feature Request: Notification for Email Addresses Added to Bounce DB
Request Summary:
The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.Business Impact:
Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.Requested Feature:
Notification (email alert or dashboard flag) when an address is added…
2 votes
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