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3086 results found

  1. would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension

    3 votes

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  2. Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.

    3 votes

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  4. Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. ...wish to edit the routing every time one of the users logs in or out of the phone.. we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont wish to edit the routing every…

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. having an auto dial to contact their vendors as scheduled but does not have the time.the auto dial outbound call will dial as scheduled and play a pre-recorded message that they tried to contact the number

    2 votes

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  7. As an admin it's important for us to have access to any faxes that were sent by any of my users active or inactive.

    2 votes

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  8. ...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded

    2 votes

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  9. A feature in which a shared voicemail can be accessed through desk phone

    2 votes

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  10. It would be helpful if we could move selected voicemail messages to another mailbox.

    2 votes

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  11. I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. Customer to have the capability to disable an outbound call in service portal

    20 votes

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  13. the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
    the admin will prevent the agent to dial out those number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  14. Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.

    4 votes

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  15. Hey RingCentral,We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the information and will basically wipe out all of our data which does not help. The ability to change the main admin would really help in case someone took over that position.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?

    14 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.

    8 votes

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  18. Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.

    6 votes

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  19. Customer wants to customize the message generated response email and text message notifications for the event "attempt to access account from a computer we did not recognize"Customer: "We need to add something to make sure the recipient requested a code. If not, we need them to contact us. This customer is currently on Cisco but uses RC for small DR case. We are actively working to move them off of Cisco and get all of their business

    3 votes

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  20. We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able to go in and mass delete them when changes are made or clients leave.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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