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3039 results found

  1. The partner wants to have an automatic call forwarding when the internet is down.

    2 votes

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  2. Way to check if a user is using RingCentral desk top app or mobile app in the Admin Portal

    2 votes

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  3. Please check if we can add a feature to block/have some users hide from company directory and at the same time still view them by other users within the group.For instance, user 1,2,3, and 4 are hidden from the directory but these set of users can still view each other in the directory.

    6 votes

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  4. Schedule download as a file of the User list in the Admin Portal

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Pone system> groups> call queue> drop down for call queue members list should be arranged on the order the calls is distributed based on the rotation of the call queue

    5 votes

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  6. I have multiple numbers on the account including digital line, auto receptionist and direct number
    I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…

    5 votes

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  8. The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. user details user RC number in contact details instead of personal number

    3 votes

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  11. Retrieve deleted call logs

    3 votes

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  12. The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Looking for an option to have the feature for call origination even if the call queue doesn't have a virtual line or number.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  14. We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instead of contacting customer service.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  15. cx wanted to add unlimited numbers on caller on call rules within the admin porta

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  16. It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…

    2 votes

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  17. It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. The customer would like to able to send out VM or announcements to their callers that was not answered. The VM or announcement will say that they will get a callback from the company.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  19. costumer would like to have the option back to changed the toll free number within the admin portal in number inventory

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  20. Customer would like their external forwarded calls to a different RingCentral account to retain to their original extension even calls are routed to a different RingCentral Account

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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