3482 results found
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Transfer call queue voicemails to external number during business hours
Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.
23 votes -
Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an…
3 votes -
Option to receive fax on online account and application when using ATA
Option to receive fax on online account and application when using ATA- It will be great if we have an option to still receive fax on online account or application when there's an ATA setup on the receiving extension.
9 votes -
Configure Caller ID of Forwarded Calls
would like to be able to configure what caller ID is used when forwarding calls to external numbers:Pass through caller’s CIDoutpulse queue/user/site CIDMain application for option 2 is for on-call rotations. Recipient of call would know it’s an on-call issue and they need to answer.
9 votes -
Add Phone Numbers in Filtering options for Call Records - Business Analytics
Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.
1 vote -
Automated User Provisioning Simplification
Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.
It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.
If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…
0 votes -
Ability of the admin to disable voicemail pin of a specific user
I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.
11 votes -
Lock email from end user updates
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.
26 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
14 votes -
Block Number to Limited Extension Feature
Block Number to Limited Extension Feature. Add setting on limited extension to block numbers.
6 votes -
Performance Report segregated by site for the last 3 months
Performance Report segregated by site for the last 3 months
2 votes -
Be able to update Name of CCRN Numbers via API using the Admin portal page
Be able to update the Name of CCRN Numbers via API using the Admin portal page.
The customer needs to have the option to name the CCRN via API configuration.
2 votes -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
12 votes -
message display
REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
Thanks1 vote -
Lock Phone Numbers in Portal from Accidental Deletion
I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?
We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.
2 votes -
Billing Usage Info Should Show Number of Pages for Fax and not Plan Minutes
On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.
1 vote -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes -
Checking the IP address associated with the IP Phone under the Admin Portal
It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.
40 votes -
Monitor shared line extension
Option to add the shared line extension to the presence status of the user's extension
2 votes -
Call announcement
A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101
2 votes
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