3951 results found
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Outgoing Voicemail recording.
Outgoing Voicemail should also have a recording on the Ringcentral Call log.
1 vote -
Add centralized management of default desktop/extension/web application user settings
Allowing admins to set default settings profiles for our users would be wonderful from a management perspective. Currently we have to make instructions and give them to each user for them to set up their audio devices correctly, or have their extension for click to dial ring through the desktop app instead of their web browser.
Please consider adding this, thank you.
1 vote -
RingCentral Meeting Update
We understand that RingCentral Meetings has now transitioned to RingCentral Video as the primary meeting platform. However, we believe it would be beneficial for administrators and users to retain the option to switch between RingCentral Meetings and RingCentral Video within the Admin Portal.
Our team still prefers using RingCentral Meetings due to its familiarity and certain features that align better with our workflow. We hope that customers can be given the flexibility to continue using RingCentral Meetings where needed, rather than being required to fully migrate to RingCentral Video.
Additionally, if RingCentral Meetings is to be fully deprecated, we recommend…
1 vote -
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.
6 votes -
Yubico support with RC
We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication
It would be helpful if we are able to set this with RC
3 votes -
Ability to Customize Header Name for Fax Email Notifications
Description:
Currently, when sending a fax using a company number, the fax email notification displays the main super admin’s name instead of the actual user who sent the fax. However, when sending a fax using the assigned individual's phone number, the email notification correctly displays the sender’s name.Issue:
Fax notifications sent via the company number always show the super admin’s name as the sender.
Fax notifications sent via assigned user numbers display the correct sender name.
Requested Improvement:
Allow customization or dynamic updating of the email header for fax notifications so that the sender name reflects the actual user…1 vote -
Job Position/Title for User Name
Customer is requesting for us to consider adding an option in the user details to allow entering only the first name or last name. This would indeed be helpful for extensions named after specific Job Title or Positions.
4 votes -
Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
3 votes -
Reoccurring Holiday setting
It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.
5 votes -
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
Option to add or remove agents in the Live Reports
It would be user friendly if there is an option to add or remove agents to the existing Live Reports rather creating a new one.
2 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
4 votes -
Edit device model for existing Key Templates
I should be able to change the device model after a Key Template has been created.
Use case: I have different phone models that I want to set up with the same key template settings. I should be able to duplicate an existing key template and change the device model for the other phones.
2 votes -
Configure external phone numbers as speed dial buttons
The option to configure or assign external phone numbers as speed dial buttons via the admin portal, as well as the ability to customize the background image.
1 vote -
view the custom rules schedule in a calendar format
An option to view custom rules schedules or created in calendar format to get an easy view when a certain custom rule will be activated.
1 vote -
Call logs access fro all Call queue members
All call recordings—whether inbound or outbound—are saved only under the user who answered the call, rather than being accessible to the entire call queue goup members. As these recordings are part of our compliance requirements, we’d like to know if there’s a way to make them available to all users within the queue.
1 vote -
Call Queue members visibility to calls in queue
Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
43 votesHi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?
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Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
Call Queue: Simultaneous | Add more than 50 members
Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.
69 votes -
received call notifications
wants to add "received calls" under the notifications tab per extension
9 votes
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