3353 results found
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Allow new prompt to be uploaded from within an IVR menu
Currently, if you're in an IVR's prompt menu, you have the option to change the prompt, but only by selecting a previously existing prompt. If I have a new audio file I want to use, I have to navigate out of the IVR menu, open the prompts library, add the file there, then go back to the IVR menu where I can now select the prompt from the list. This would be much easier if we could upload new prompt files without leaving the IVR menu.
4 votes -
Ability for Super Admins to enable users on Not Activated Status
Some accounts need the ability for Super Admins to enable users on Not Activated Status. Newly added users take a while for their extensions to be activated/set up but Super Admins need them enabled already for some features to be available like adding them on corporate directory.
1 vote -
Ability to toggle the call forwarding to the RC mobile app or RC Desktop app separately
Ability to have the option to select the RC mobile app first then next to be ringing is the RC desktop app or vice versa. The option that the we have is to turn it off or turn it on only. The customer wanted to have the ability to select or change the option to be ringing first either with RC mobile app or RC Desktop app.
When you go to the online account > Users > go to an extension > then go to Phone > Call Rules and Voicemail > under My Work Day you click on the…2 votes -
Add a feature that enables DND to turn on while the user is in an active call.
Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.
17 votes -
Generate miscall call Report and Call made to that number
I want to generate a report for missed call for individual users direct number.
If any user missed a called which came to their direct number and want to see if they called back or no.
8 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
20 votes -
block calls from outside the us
we are under attack we need a solution
they are calling from different numbers and different country codes its not the same number each time
It will be best if we have an option to block calls outside the US.
1 vote -
whitelist inbound calls
inbound calls being tagged as robocall/spam option to whitelist account wide
5 votes -
user have super admin access limited to some extension
It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled
3 votes -
2 votes
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More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
10 votes -
Delete monitoring reports
The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.
2 votes -
Way to upload the schedules to different sites
Option to upload the schedules to different sites instead of doing it manually
2 votes -
Add Conference Number as one of IVR key press
Able to add the conference number as one of the key press options so the caller will no longer have to manually dial in the number.
2 votes -
Custom Role Warning
Whenever we customize a role and add specific permissions, we want to know/have a warning when specific permissions are affected/added. That way, we'll know what our users can see on their portal.
2 votes -
emergency response location
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
2 votes -
IVR voice command
Voice prompt when making selections in IVR menu
24 votes -
Notification when a deskphone got disconnected from ethernet cable or power outlet
Would want to have the option to set a notification whenever a certain desk phone gets disconnected from an ethernet cable or power and goes offline.
1 vote -
Archiver - SMS Data and File Format
- Ability to save the archived SMS data with contact information, date, and timestamps.
- To choose what file format can be archived.
4 votes -
download list of block numbers
Ability to download list of block numbers from the account.
2 votes
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