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  1. When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.

    54 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. The customer would like the fax transmission received from a traditional fax machine. They want to have received quality improves.

    2 votes

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  3. Hi Please add a feature were in inside the service portal there is a chat bubble to chat with customer

    1 vote

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  4. Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.

    2 votes

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  5. SIP setting information from support article https://support.ringcentral.com/article-v2/Setup-Algo-SIP-Endpoints-as-a-Paging-Device-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_USSeem inaccurate as customer was able to provisioned his paging device using sip.ringcentral.com:5090 instead of port 5060 as per article and SIP generated setting from Service Web.

    1 vote

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  6. Customer would like to use phone number assigned to a IVR Menu, Call Queue and Site Location. As of the moment this option is not available yet and can only see numbers assign as Auto Reception or direct to user extension.

    1 vote

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  7. Forward call to another extension when same number call 3 timesFeature who will allow number who call 3 times to be forwarded to another extension

    1 vote

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  8. On the IVR menu, I want one of the options to route the caller to one of our toll free numbers.

    1 vote

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  9. it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year

    10 votes

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  10. It is better also if we can port mobile numbers especially many would like to have that option

    1 vote

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  11. Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension

    2 votes

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  12. Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.

    2 votes

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  13. ...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded

    1 vote

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  14. It would be best if admin had the option to recover deleted voicemails or messages from the Admin Portal's call log

    2 votes

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  15. I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.

    1 vote

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  16. It would be great if the admin portal (service.ringcentral.com) actually took full advantage of my screen size. I have 1080p and 4k monitors, and there is a lot of whitespace on either side of the screen. Normally, that's not a huge problem, but when reviewing call logs or look ing at users, you have to scroll to the side a little bit to see all of the information.It's really frustrating that the content doesn't take up more of the screen than it does.

    1 vote

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  17. Why is it useful?
    - This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.

    Who would benefit from it?
    - More efficient for managers to have segregated call logs specific to call queue members.

    How should it work?
    - Add a Permission for Custom User Role
    - Call Queue Manager Access Management: Access Call Logs of Call Queue Members

    9 votes

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  18. Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  19. We need to have an option where we can disable the censorship for certain words

    1 vote

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  20. RingCentral has a vault for Australian numbers and it would be much better if we had vault for U.S numbers

    1 vote

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