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3086 results found

  1. It would greatly help if we could have the option to have a bulk update on the user settings i.e., timezone for customers that have a lot of user extensions.

    6 votes

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  2. I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…

    3 votes

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  3. Hoping to add bulk update on user details section email pin and password

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Right now the only way to white list tagged robo calls is to allow it on a per extension basis. I have over 50 users in my account. It's ridiculous to have to add that number to each extension individually.

    2 votes

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  5. Enterprise Support Ticketing w/Tenant selectionFor multi-tenant customers, opening support tickets under a single sign-on would shortcut the process of having to login to the specific tenant, just to create the ticket.Having a Tenant Selection field in the ticket-creation workflow would solve this.The back-end ticketing process would then properly identify which tenant the issue is regarding.The selected tenant would adjust the Site Selection of that tenant.

    2 votes

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  6. The direct debit option is currently exclusive to UK and EU accounts.

    2 votes

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  7. Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.

    3 votes

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  8. Is there anyway to get API access to our admin portal to pull/push profile settings (user, site, phone)? I'm not looking to go through the craziness of publishing a ring central app. I'm just looking to do cleanup on 650+ accounts. This is to address other issues outside of the phones CFG file.

    3 votes

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  9. A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    11 votes

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  11. Display primary number beside user name under user with extensions list

    2 votes

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  12. No Phone preview for Cisco 8851 on the Admin portal for users under the Presence setup

    1 vote

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  13. To have a "Fax Only" option under "Groups" in the admin portal so they won't have to set the fax settings in each extensions.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  14. We would like to have an ability to configure the auto receptionist to ring first before the auto receptionist answers when dialing the main number

    1 vote

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  15. Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks

    15 votes

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  16. Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Customer reported that he was unable to access Service Web, and his colleague could not report the issue as the option of "Service Web" ws not available in the drop-down menus to report the access issue.

    2 votes

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  18. If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?

    1 vote

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  19. Notification of who answers the phone sent as a notification in real-time like the emails

    5 votes

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  20. Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.

    2 votes

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