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2999 results found

  1. Customer wants an IVR menu option in his specific user extension. Where in it will give another option for the caller to choose from or just a feature, making it look like a big company for them.

    1 vote

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  2. Give management visibility over live paging to see what devices are stuck trying to page.

    1 vote

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  3. Sender will be Fax machines and receiver of fax can assign the email address

    1 vote

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  4. This has been requested many times but we really need the feature to play a pre-recorded message. I am considering leaving for a competitor that offers this feature.

    1 vote

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  5. have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.

    2 votes

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  6. There should be a template library tool for frequently sent texts.

    5 votes

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  7. There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. We have found that any member of staff can create a group chat. We would like the ability for only management (selected personnel) to be able to create and moderate the group chats.Following on from this we would also like selected personnel to be able to access any group chat that is on the system. In order to be able to monitor or delete when needed.This should really be a standard feature and I am not really sure why this is not available.

    3 votes

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  9. The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. We check that if the auto-receptionist is routed to IVR, it doesn't have a mailbox or email recipient. If possible we direct the email notification to the settings that we can put on the IVR

    3 votes

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  11. Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.

    4 votes

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  12. Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US

    2 votes

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  13. The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.

    10 votes

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  14. At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier

    20 votes

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  15. With reference to the customer's concern, we hereby propose the implementation of an option that enables the routing of unanswered calls, from the Answering Service, back to the customer's mailbox. By doing so, the customer can receive the missed calls in their mailbox and revert to it as per their convenience. This feature would help ensure that no calls are missed and would also ensure that the customer is not required to rely solely on the Answering Service for their communication needs.

    1 vote

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  16. Right now the only way to white list tagged robo calls is to allow it on a per extension basis. I have over 50 users in my account. It's ridiculous to have to add that number to each extension individually.

    1 vote

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  17. It would be helpful if the message notifications for an extension could be set according to work hours. For example, during work hours, we are available and will hear/answer calls/texts, so we do not need the message notifications sent to our cell phones. For after hours, it would be nice to have the ability to designate message notifications to be sent to the numbers we choose, so the person on call will receive the messages. Right now, we all receive the voicemail and text notification at all hours regardless of whether we are open or closed. It would be nice…

    1 vote

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  18. Personal contact should be automatically visible to other user

    1 vote

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  19. We have a non physical line that we use to monitor interviewer calls. These calls go straight to voicemail and create a message for us to review. If anyone deletes the voicemail it is gone forever. It would be ideal if we were able to record these calls to review in perpetuity.

    1 vote

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  20. A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.

    2 votes

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