3885 results found
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call screening
Customer wanted a feature wherein calls will be filtered or announced if the call is a business call or a personal call when dialing their main company number.
Note: Currently, the option that we have is adding special numbers as identifier and call screening.
2 votes -
substitute Caller ID for bulk upload up to 60000
the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users
47 votes -
Bulk Template notification option
Remove the option to send notifications to all users when applying Bulk template.
3 votes -
Checking the voicemail remotely.
The customer is requesting about a feature wherein it will show if someone was checking the voicemail remotely.
1 vote -
Porting Mobile Numbers from Denmark
Able to port in mobile Phone numbers from Denmark
1 vote -
View rejected/declined calls in the downloaded call logs
A feature in which we can view the rejected/declined calls in the downloaded call logs
5 votes -
Turn off Screen Voicemail for Extension User in the Admin Portal
i need to disable screen voicemail for a user in the Admin Portal
1 vote -
Find extension number within the account regardless of whether it is a user, group or or IVR extension
There needs to be an "All Extensions" option somewhere in the menu to find what an extension is assigned to, similar to "All Numbers" that is under the "Phone Numbers" menu item. Sometimes, I'm asked to look for an extension but the requestor has no idea if it is a user extension, a group extension or IVR and there's no easy way to find it in the system.
1 vote -
Have more than one number routed to the same DID.
The customer would like to have more than one number routed to the same DID.
1 vote -
Call recording auto translate
Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.
If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around
2 votes -
Mac address reports for devices
I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
It would be great if this information is among with the information that is included in the download5 votes -
See the device information and phone number assigned to Shared Line
I need to know what site and shared line a phone is assigned to
1 vote -
Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
3 votes -
Phone Numbers in Inventory - SMS and Missed Calls Routing
Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.
2 votes -
Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
8 votes -
Disable 911 capability
The customer wants to have an option to disable 911 capabilities for all users.
5 votes -
Automatic forwarding of calls to external number if there's an outage
The phone call should be transferred directly to an external number if the system detects that there's an outage
17 votes -
Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
7 votes -
Changing the Main Super Admin to another existing extension
It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.
71 votes -
admin to change profile picture
Resetting Profile Picture/Avatar as Administrator
As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.
In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).
I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…
12 votes
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