3039 results found
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Allow only calls from inside extensions
We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.
1 vote -
Call Queue Manager Access to Call Logs Exclusive to Call Queue Members
Why is it useful?
- This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.Who would benefit from it?
- More efficient for managers to have segregated call logs specific to call queue members.How should it work?
- Add a Permission for Custom User Role
- Call Queue Manager Access Management: Access Call Logs of Call Queue Members10 votes -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
7 votes -
Playing pre-recorded message when outbound call routed to voicemail
. Although the option is available with CC plans, hopefully, it would also be available with MVP plans so we can easily leave the same message when we are being routed to voicemail.
2 votes -
have a male voice option for the default prompts
It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
3 votes -
give caller information from voicemail emails
Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email
3 votes -
Spoke to customer
spoke to customer issue is related to calls that carries a different area code far from their state some calls are marked as potential spam advised customer that if callers manualy dials their number - and it shows their legit area code, this is normal Customer would like to :gain the capability to filter the calls per number not per area code - admin portal should be able to identify and restrict phone numbers not just blocking
1 vote -
Capability to know the total amount of SMS in the Inbox
Capability to know the total amount of SMS in the Inbox
2 votes -
Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
5 votes -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
2 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
1 vote -
to be able to create group dialing and add in RC app
option to create group, then add the group in RC app for quick dialing
1 vote -
Disable HIPAA for a specific user.
We aim to have the ability to deactivate HIPAA compliance for a particular user.
1 vote -
Push To Talk Analytics
looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.
1 vote -
User Call Log - Ability to Access Recordings but not to download
Customer want to change Role's permission. They want to remove their user's ability to download call recording but still able to view and play their call recording.
1 vote -
Adding key presses to IVR to leave a callback number
If it is possible to add a specific key press to the IVR to leave the callback number of the caller.
5 votes -
The caller ID should be longer then 15 characters.
The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?
11 votes -
Modify DDS keys on polycom T53W
We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help
1 vote -
Specific Email notification of Call Recording for Multiple Site
Customer want to have a Specific Email notification of Call Recording for each of their Site to avoid confusion.
1 vote -
Feature to enable the video recording function for certain users
So we disabled the recording function of meetings for all users. However, sometimes we enable it for certain cases (training etc.). However, to do that, it seems like we need to enable ALL users before we can select that individual to enable the recording function. My question is, is there a setting somewhere, where the admin can enable a video recording function for certain users, instead of toggling it on/off for all users?
1 vote
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