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  1. I think it would be beneficial to have an option to have different statuses for different call queues. For example if you have an employee who is in 2 different departments if they were able to adjust their status for one to be available and to be on DND for the other. This would benefit us as some of our employees are "fluid" and may be directed to one department more than the other on certain days.

    2 votes

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  2. Create a dropdown option for selecting carriers, once a carrier is selected, we will get specific steps for porting requirements specifically to that carrier, for example, Verizon has a special process wherein the customer should request a number transfer PIN when porting out services. This would help customers get the right information from their carrier to process their porting out request. helpful links:https://www.verizon.com/support/port-out-faqs/https://www.att.com/support/article/wireless/KM1447526https://www.t-mobile.com/support/account/transfer-your-phone-number#Transfer%20Your%20T-Mobile%20Number%20to%20Another%20Carrier

    4 votes

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  3. I have guest users on my account that I wanna be able to manage and convert as an actual user extension.It will be easier to have settings to have these guest users converted to an actual user extension

    2 votes

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  4. Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.

    3 votes

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  5. The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.

    3 votes

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  6. It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details

    8 votes

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  7. The customer wants to have an option for him to access Admin Portal directly from the RingCentral Mobile app like what we have in our Desktop app for them to easily be directed to the website.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. We need a report of every call that number or the "unknown" number has dialed.

    1 vote

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  9. user details user RC number in contact details instead of personal number

    4 votes

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  10. You should be able to hide/acknowledge this red badge to remove it.

    4 votes

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  11. if I am already on a call, the other calls still ring through. I would rather they be placed on hold until I finish my current call.

    2 votes

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  12. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes

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  13. to have reports showing declined and abandoned calls from admin portal

    2 votes

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  14. The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Option to download reports for all users call forwarding settings as it is tedious to check every user

    6 votes

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  16. ...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.

    7 votes

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  17. would there be a way to retrieve deleted calls from the call log and app logs

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Customer would like to have a feature on the account where in if they receive SMS notification it includes call details example: Caller ID, phone number and time and date

    2 votes

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  19. Customer would like to use the "#" on the IVR to be connected to specific extension or user on the account

    2 votes

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  20. 2 votes

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