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3086 results found

  1. We need the ability to route calls before the prompts plays three times in the IVR Menu.

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. When we park calls to get information we continue to get other calls and have to refuse them to get back to the dial pad. Is there a way that we can hold or park a call and not get calls?

    1 vote

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  3. It's best to put a label to avoid confusion when we need to upload a customize greeting. Instead of just a red dot/button put a label that it says 'upload'.

    1 vote

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  4. When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There needs to be the ability to only run reports per the filter criteria.

    15 votes

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  5. Schedule download as a file of the User list in the Admin Portal

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?

    12 votes

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  7. Pone system> groups> call queue> drop down for call queue members list should be arranged on the order the calls is distributed based on the rotation of the call queue

    5 votes

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  8. I have multiple numbers on the account including digital line, auto receptionist and direct number
    I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…

    2 votes

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  10. We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…

    5 votes

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  11. The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions

    4 votes

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  14. When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.

    58 votes

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  15. Looking for an option to have the feature for call origination even if the call queue doesn't have a virtual line or number.

    1 vote

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  16. We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instead of contacting customer service.

    1 vote

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  17. cx wanted to add unlimited numbers on caller on call rules within the admin porta

    1 vote

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  18. It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…

    2 votes

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  19. The customer would like to able to send out VM or announcements to their callers that was not answered. The VM or announcement will say that they will get a callback from the company.

    1 vote

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  20. costumer would like to have the option back to changed the toll free number within the admin portal in number inventory

    1 vote

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