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3039 results found

  1. Customer to have the capability to disable an outbound call in service portal

    13 votes

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  2. I'm trying to add an 88 number for the Netherlands to our account and get the error "The number type and prefix you have provided does not match" I go to add number, choose Netherlands, then Geographic number then scroll down to the 88 - Location Independent numbers/nomadic and the error appears and I can go no further. If I go to Netherlands and non-Geographic numbers I don't get the option for an 88 number.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. copy user settingsit will take a while to create the users, and now I want all settings from one user to be applied to allother VoIP phone providers have it

    1 vote

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  4. A feature to ring the assigned desk phone and RC app in a user extension whenever there is a parked call instead of just getting a notification that there is a parked call

    1 vote

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  5. It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. I am writing on behalf of our customer who has expressed a need for an enhanced feature in the RingCentral application.Feature Request: Enhanced Team Messaging Group Visibility and RoleDescription: Our customer is seeking an option within the RingCentral platform to have comprehensive visibility over all Team Messaging groups created within their account. Currently, there is a desire to streamline the process by implementing a specific feature role. This role would empower designated users to create and manage Team Messaging groups exclusively.Proposed Solution:Team Message Group Overview: Introduce a centralized dashboard or section within the RingCentral interface that displays a list of…

    1 vote

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  7. We have identified a critical issue concerning the acceptance of certain county/area inputs within our system.Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors occurred. Please confirm the fields and submit again."The verified emergency response location in question is North Lincolnshire. Our Subject Matter Experts (SME) and the Emergency Response Location (ERL) Support Team have meticulously confirmed the accuracy of this address.Ensuring the precise location information is crucial, especially in emergency situations, to facilitate the swift and accurate deployment of our emergency response teams.Your immediate attention to this matter is…

    2 votes

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  8. Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
    Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.

    2 votes

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  9. Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.

    7 votes

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  10. Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage queue voicemail.Requesting if the access for update call queue hours, update the voicemail recording and update call queue members have seperate permission.

    5 votes

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  12. Hey! It would be great if you could add a audio file notification by SMS when a customer leaves us a message. Thank you!

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  13. Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.

    1 vote

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  14. It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.

    1 vote

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  15. A feature in which we can set up a greeting before forwarding the call when a keypress is selected

    1 vote

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  16. Need to be able to control it on my end and they should not be allowed to change it on their end.

    1 vote

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  17. To be able to change the Fax Transmission Result sent number.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  18. ability to move to the center the desktop app in the user call forward option

    1 vote

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  19. As of now, screen caller only applies when dialing specific extension. However, it didn't work when dialing the Operator (pressing 0) and also on the Call Queue (since it appears to be auto accept). We would like to request that Screen Caller also applies to Operator's call handling where Screen Caller is turned on.

    1 vote

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  20. It would be great, if we can set up an operator (when people call and press 0) by their work hours. For example if John only works on Thursday 8am-3pm, it would be great if we can set it up to where a system automatically makes him an operator for these hours, or anyone of our choosing based on their hours. After John is done it switches back to main operator.

    1 vote

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