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  1. Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles. 

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Customer was looking forward to have the ability for the users Extension to continuosly ring instead on call loop on the same extension.

    3 votes

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  3. Customer would like to be able to check the login/logout of an extension on the call queue.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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    • cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them
    • cx needs an option an in the online account or app to make the personal contacts centralized.
    5 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.

    5 votes

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  5. Feature to have Service Status Notifications sent to a Message Only Extension or Announcement Only Extension

    1 vote

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  6. We have two fax numbers with Ring Central and need to access both at the same time. It would be nice to open the app on two different windows to access each fax number individually at the same time.

    1 vote

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  7. to have a space for users to set their pre-set comments for faxing out instead of manually typing it per fax

    1 vote

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  8. The customer wants to remove the ability of the caller to leave VM when no one answers from the call queue member and have an announcement option available just like the settings on users

    1 vote

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  9. We have a need when the same customer call is transferred to multiple agents/legs the recordings are saved separately they need to be combined as one recording.

    3 votes

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  10. Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.

    17 votes

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  11. A feature in the IVR menu to add an option when # and * in Default IVR Settings to select a call forwarding option to call queue, user extension, and message only extension

    1 vote

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  12. We would like to be able to see incoming or missed calls as well as any SMS messages being sent by this user.

    1 vote

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  13. instead of the VM being stored on RingCentral, another platform will handle the call and route directly to the platform's VM system. We are using Klara, if that helps.

    1 vote

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  14. The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment

    2 votes

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  15. Just keep ringing the mobile and desktop appCustomer dont want to have the play announcement or voicemail thing.75seconds is not enough as per the customer

    3 votes

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  16. Hi team,Please have a feature for company main number that can be received multiple user extension

    9 votes

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  17. Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.

    1 vote

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  18. Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.

    1 vote

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  19. Google Voice has a safeguard (presumably to limit routing to automated systems) which detects when a call is being picked up too quickly so routing is unable to connect to any IVR in RC without pressing 1 (or any other digit) to accept the call.
    Two possible solutions may resolve this:
    1. Ability to delay call pickup time. (ideally assignable to a specific phone number within RC to resolve relevant forwarded calls, leaving the rest of inbound calls unaffected)
    2. Ability to direct RC to automatically press a button (dial a number) during call pickup, or at any time. (this…

    1 vote

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