3039 results found
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SMS feature for Trial accounts
Enabling SMS for the trial accounts following the prohibited campaigns and contents.Including BAA/HIPAA
2 votes -
Adding a more detailed Result Description for the downloaded Detailed Call Logs
If I could suggest one potential improvement to pass on to the engineers to include in a future update. The downloaded Detailed Call Logs have a column for Result Description. The “Receive Error” Action Result has a Result Description of “Receive Error.” Adding a more detailed Result Description could be beneficial.
2 votes -
Custom IVR Rule
Create a rule for IVR Menu Ext 7 wherein an external number assigned to key press and if no answer after 4rings, the call will forward to another external number that is in the IVR Menu.
2 votes -
Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
5 votes -
Allow user to be part of multiple roles
As part of account administration and granting access to features in RingCentral, is seems very inflexible that a user can only belong to a single role. If just a single additional permission is needed, you have to create a whole new role each time and change the role the person is a part of. This seems like a lot of overhead and management of many user roles. It would be ideal if a user could be part of multiple roles so that permissions are additive. If a permission is disabled in one role but enable in another, the user will…
1 vote -
Enhanced Call Endpoint Visibility
Overview:The proposed feature aims to provide users with a detailed view of the call journey by indicating which endpoint initiated the call termination. This enhanced visibility is crucial for understanding call dynamics, identifying potential issues such as dropped calls, and improving overall call management.Feature Description:The feature will introduce a clear indication in the call logs or interface, specifying which endpoint initiated the end of a call. This information will be valuable for users and administrators to distinguish between scenarios where a call is intentionally ended by one of the parties and situations where the call may have dropped unexpectedly.
1 vote -
Remove people's last name from public facing comments.
The internet is a scary place. People should be able to comment First name Last Initial without putting their full name on the post.
1 vote -
Settings in Admin portal to turn off call waiting notification in the RC app
The customer would like the admin portal to have settings to turn off and on the call waiting audio for RC app. To take control of all user's RC ap at the same time.
1 vote -
Time stamp on received faxes
I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax
1 vote -
Have more than 1 user able to view faxes
There should be more than one user able to view all faxes. Not only one employee deals with faxes.
1 vote -
Add the ability to create shortcodes to transfer a RingCentral call to a non-RC numbers
I have the other phones set with short codes to transfer to ring central phones just not the other way
1 vote -
Be able to see all lists of all blocked numbers
Be able to see all lists of all blocked numbers
2 votes -
Increase maximum allowed callers in a call queue to 50 callers
Increase account of callers in the queue from 25 callers to 50 callers.
2 votes -
Turn off monthly ACR notification and change its working
- cx ask if there is a way to turn off monthly ACR notification
- cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor
6 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his mobile number.
1 vote -
Company directory added as a company contact
Customer would like to have an option to add a contact in their company contacts, but should be added under the company contact not as a personal contact or on the all tab in their RC app.
1 vote -
Ability to add a secondary email address per user extension
Customer wants to add a secondary email on her extension 101. He wants to associate his two email address on the extension.
1 vote -
Allow to Page from External Phone Number or Device
It would be great if we had an option to call a certain number and connect to IVR then allow to connect to send a page to the Paging Group. The current RingCentral setup only allows pages from user extensions within the account that are added to the list of allowed pages under the Paging Group
2 votes -
Capability to add multiple numbers to forward when No One Answers in the Call Queue Group
Capability to add multiple extensions when When maximum wait time is reached, send caller to in Call Queue Group.
1 vote -
Limit ATA Devices Bandwidth Usage
Some/all ATA devices use more than the usual bandwidth even without sending or receiving faxes. Limiting its bandwidth usage can manage the bandwidth specially for those business that have data capping on their internet subscription that could affect the entire office's internet speed/bandwidth.
1 vote
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