2999 results found
-
Increase numbers of attempts in resending fax
Increase numbers of attempts of ringcentral in resending fax and should have a separate intervals in each attempts
3 votes -
Restriction for User Extension
Feature Behavior:As a super admin we should have the ability to restrict user extension to make changes on their own settings
4 votes -
Ability to Assign Credentials and Activate Users after invite e-mail has been sent
We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.
12 votes -
Voicemails left for outbound calls to be recorded.
I am doing some auditing on the calls that our agents make to our customersSometimes our customer's call goes straight to their voicemail, but it seems that Ring central does not record this in the call recording - is it possible to set it so that any voicemails that we leave our customers are recorded please?
1 vote -
The customer requested an option on the portal to change the Outgoing caller id name of each of the extension
This is useful when the customer wants to have a different outbound caller ID assigned to each extension so that It will appear that the extension is calling from a specific department.
1 vote -
Multiple Scan to fax
Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax
5 votes -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
10 votes -
Add a textbox to User Phone Details for Custom Configuration Script
Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN .It would be great if there was a textbox in the "user phone details" page ( service.ringcentral.com/application/company/phones/XXXXXXXXXXXX/details ), where we could specify some extra text to be appended to the end of RingCentral's provisioning text.For instance, if I had a Yealink phone, and in this hypothetical textbox I typed the following:wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThen it would be rendered on RingCentral's provisioning server at URL yp.ringcentral.com/provisioning/yealink/custom/$PN/$MAC/device.cfg something like:#!version:1.0.0.1wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThis…
2 votes -
One-time purchase for SMS plans
we wanted to purchase a “bundle” when I needed it and not a monthly subscription. An SMS plan that does not renew every month.
1 vote -
Extension Creator and Date of Creation
-Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days
1 vote -
Filter Faxes based on the Topic
It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.
1 vote -
Disable key press when a call is already ringing or connecting to a user extension or call queue
Please turn off the keypress when a call is routed, as it will route to another extension or user.
1 vote -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
1 vote -
Ability to change Company Main number type to Voice only
The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.
16 votes -
Able to forward all calls from the main number directly to an external number/ Custom rule from auto receptionist
FR to create custom rule under autoreceptionist have an option to route calls directly to an external number instead of an extensions.
1 vote -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
6 votes -
Playing pre-recorded message when outbound call routed to voicemail
. Although the option is available with CC plans, hopefully, it would also be available with MVP plans so we can easily leave the same message when we are being routed to voicemail.
2 votes -
Ability to Rearrange Extensions in Presence with a mouse
I would like to see the ability to re-arrange the extensions in the Presence list by using your mouse to slide the extension in a different order.I would also like to select new extension and slide them into the desired order.
2 votes -
Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote -
Option in call queue inbound calls to show the contact information that is added on the report logs.
It works per user extension but not on call queue. it helps to determine the caller information
1 vote
- Don't see your idea?