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3039 results found

  1. -Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days

    1 vote

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  2. It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.

    1 vote

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  3. Please turn off the keypress when a call is routed, as it will route to another extension or user.

    1 vote

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  4. On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?

    1 vote

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  5. The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.

    16 votes

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  6. FR to create custom rule under autoreceptionist have an option to route calls directly to an external number instead of an extensions.

    1 vote

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  7. option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.

    6 votes

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  8. would there be a way to retrieve deleted calls from the call log and app logs

    6 votes

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  9. I would like to see the ability to re-arrange the extensions in the Presence list by using your mouse to slide the extension in a different order.I would also like to select new extension and slide them into the desired order.

    2 votes

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  10. ...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.

    1 vote

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  11. It works per user extension but not on call queue. it helps to determine the caller information

    1 vote

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  12. Customer is suggesting to have the main number to be appearing on everyone's desk phone as if it's an additional direct number to all users

    1 vote

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  13. Everytime a call come in, they can hear different greetings while connecting to the members, this could be quite useful for companies that have so many customers calling in.

    1 vote

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  14. If this feature is activated when customers are waiting on the queue they will have the option to wait in the queue not sending them to voicemail so that they will not wait again in the queue.

    1 vote

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  15. It would be useful if the user creation date is also available on the user end in the Admin Portal.

    3 votes

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  16. We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.

    2 votes

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  17. we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00

    9 votes

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  18. Tiktok is a primary mode of search and communication for whole generations. Allow RC to integrate with Tiktok the way it integrates with FB, Instagram, X, etc.

    1 vote

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  19. Feature Description: Currently, voicemails are stored either on Microsoft Teams (PBX) or the RingCentral server (RingCentral portal). The request is to enable the simultaneous saving of voicemails on both platforms for enhanced accessibility and convenience.Feature Implementation:Dual Storage Integration: Enable a configuration setting allowing voicemails to be saved on both the MS Teams (PBX) and the RingCentral server (RingCentral portal) simultaneously.User Configuration: Provide users the option to choose whether they want their voicemails stored on both platforms or prefer a single storage location.Seamless Syncing: Ensure that voicemails stored in both locations are synchronized in real-time, ensuring users have access to the…

    1 vote

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  20. The user wants to retain the messages once the extension gets deleted.

    1 vote

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