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3086 results found

  1. It is better also if we can port mobile numbers especially many would like to have that option

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension

    2 votes

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  3. Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.

    2 votes

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  4. It would be best if admin had the option to recover deleted voicemails or messages from the Admin Portal's call log

    2 votes

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  5. I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  6. It would be great if the admin portal (service.ringcentral.com) actually took full advantage of my screen size. I have 1080p and 4k monitors, and there is a lot of whitespace on either side of the screen. Normally, that's not a huge problem, but when reviewing call logs or look ing at users, you have to scroll to the side a little bit to see all of the information.It's really frustrating that the content doesn't take up more of the screen than it does.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  7. Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. We need to have an option where we can disable the censorship for certain words

    1 vote

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  9. RingCentral has a vault for Australian numbers and it would be much better if we had vault for U.S numbers

    1 vote

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  10. Customer wants an IVR menu option in his specific user extension. Where in it will give another option for the caller to choose from or just a feature, making it look like a big company for them.

    1 vote

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  11. Give management visibility over live paging to see what devices are stuck trying to page.

    1 vote

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  12. Sender will be Fax machines and receiver of fax can assign the email address

    1 vote

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  13. This has been requested many times but we really need the feature to play a pre-recorded message. I am considering leaving for a competitor that offers this feature.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  14. have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.

    2 votes

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  15. There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. We check that if the auto-receptionist is routed to IVR, it doesn't have a mailbox or email recipient. If possible we direct the email notification to the settings that we can put on the IVR

    3 votes

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  17. Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.

    4 votes

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  18. Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US

    2 votes

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  19. The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.

    10 votes

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  20. At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier

    20 votes

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