3885 results found
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Greeting recording using calling option for RC app endpoints
Currently we have a limitation of recording greetings using "call to a number" option. When the call is placed to an internal number in the account with user using RC app as endpoint, the call to record announcement will not get connected. This works currently only if the user has a direct number assigned or if a hardphone is used. Could you please consider this feature, so that a announcement recording also using Jupiter app via Call feature is possible?
2 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
4 votes -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
124 votes -
linked accounts caller ID
For LINKED ACCOUNTS
Users should have the ability to set their CALLER ID to their COMPANY NAME when dialing INTERNAL CALL
Company name should also be part of their contact information in Corporate Directory1 vote -
per
privacy settings for Performance Reports to private, public, and shared, similar to what is available in BA.
1 vote -
Private key for wireshark to analyze pcap files
We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
2 votes -
Direct number as Caller ID for extension Digital line
When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.
Company A number
Company B number
When company A number is dialed it must show the company B number as their caller ID.
4 votes -
Limit registration is registering with corporate email
Limit a user's ability to register for RingCentral with a corporate domain that already has an account. For example, if we have in our portal acme.com, then any user that tries to register for a RC account with acme.com will get denied and redirected to their IT Admin. Also, if we could register multiple domains to limit the registration that would be excellent. Verification of domain ownership would be done via TXT records.
3 votes -
Ability to Turn Off Infinite Call Looping
The customer wants to have the ability to be able to have the call be routed to the same extension more than two times instead of playing an error message and then disconnecting the call
2 votes -
Automatic | On-Demand Call Recording Announcement Language Options
Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.
It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.
8 votes -
Add "Comments" Field to User Details
It would be helpful to add a short note for some user accounts. Things like "on maternity leave until 30 June" or "temporary employee" or "this user has been terminated, but do not delete account pending legal action"
1 vote -
Bulk add of video pro user
we need to add 6000+ users to the account but they will have video pro licenses only.
2 votes -
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
1 vote -
Options to add more than 100 contacts in one extension in Phone > Incoming Call Rules > Incoming Calls
Options to add more than 100 contacts in one extension in Phone > Incoming Call Rules > Incoming Calls.
2 votes -
Non-Super Admin users can elevate themselves to a Super Admin.
We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…
95 votes -
Filter Notification
add option to choose which type of notification super admins will receive for non-super admin activities.
1 vote -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
33 votes -
Separate License for ATA
Customers want to have separate and affordable license for the ATA devices
3 votes -
Call pick up on ATA devices
Ability to use call pick up on phones that are connected to ATA device.
Brand: BT Business
3 votes -
Feature Request for User Bulk Edit : Notification for Deleted Users
The issue that was preventing the upload was due to a few users that had been deleted from the system after downloading the user list template. Customer took the deleted users out of the template that he was attempting to upload and was able to successfully complete the bulk edit afterwards
If the system could identify/notify that the bulk edit contained users that are no longer in the system, that would be a great feature.
1 vote
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