3677 results found
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Performance Report segregated by site for the last 3 months
Performance Report segregated by site for the last 3 months
2 votes -
Be able to update Name of CCRN Numbers via API using the Admin portal page
Be able to update the Name of CCRN Numbers via API using the Admin portal page.
The customer needs to have the option to name the CCRN via API configuration.
2 votes -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
12 votes -
message display
REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
Thanks1 vote -
Allow to show/ edit company's phone number on fax cover sheet
Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
10 votes -
Lock Phone Numbers in Portal from Accidental Deletion
I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?
We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.
2 votes -
local presence dialing feature
Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.
12 votes -
Check another user's messages using Admin Password or Master Password
It will be great if we have an option to check another user's messages in the admin portal using the Admin password or master password, instead of getting the password of that specific user.
9 votes -
Billing Usage Info Should Show Number of Pages for Fax and not Plan Minutes
On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.
1 vote -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
9 votes -
Change site hold music
A feature in which we can change the multi-site`s hold music instead of manually changing the hold music of each user extensions connected to the site in question.
6 votes -
Monitor shared line extension
Option to add the shared line extension to the presence status of the user's extension
2 votes -
Call announcement
A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101
2 votes -
Include RingCentral Messages to Archive
Allow RC messaging to Archived
3 votes -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
69 votes -
Ability to download a list of numbers with their assigned CNAM (Caller Name) information
Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information
2 votes -
Call logs, SMS and voicemail can be access at one tab.
There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.
1 vote -
Outbound Calling to Premium Destinations _ BT Account
Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.
Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"
1 vote -
Edit contacts on external company directory
I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.
2 votes
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