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  1. When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…

    1 vote

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  2. Customer to have the capability to disable an outbound call in service portal

    10 votes

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  3. A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions

    3 votes

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  4. . We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeting that the caller heard to be included on it.

    6 votes

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  5. I want to have separate storage for voicemail messages and a separate one for fax. That way I can select a different extension for voicemail messages and a different one for fax messages.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. current behavior: Admin Portal for Billing Admin and Custom Admin does not have access to the Billing Overview. Visibility is only available for Super Admin Expected behavior: To be able to have access to Billing Overview with Billing admin or Custom Roles.

    1 vote

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  7. Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID

    1 vote

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    1. Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process.2. Introduce an opt-in mechanism for administrators to delete all records with credentials, ensuring a deliberate action.3. Enhance the delete functionality to work for dropdown lists exceeding 50 records, displaying an error message when attempting to delete more than 50.4. Address the absence of a method to display column field headers as long as the length of the string.5. Recognize the need for a business name column for users involved in fax broadcasting, accommodating names with more than two space-delimited apostrophes…
    1 vote

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  8. Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.

    1 vote

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  9. The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.

    1 vote

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  10. Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.

    2 votes

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  11. There is no space to add a “description of the port request”. This would be very helpful when we have multiple locations and types or ports happening simultaneously.

    2 votes

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  12. Quoting the port number is confusing because you don’t assign a sequential number so it is hard to tell the difference between port requests. I am sure there is some logic but it is not obvious.

    2 votes

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  13. Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.

    7 votes

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  14. A custom template that would allow admin to create General Settings, IVR Menus and call queues. Understood that this would only be specific dates and actual manual routing would need to done but this would be helpful.

    1 vote

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  15. The customer wants to have the ability to limit the phone time for the limited extension when on a call.

    1 vote

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  16. I tried to reach your support and asked a military base to become our ERL. But, they mentioned that it's not valid since it doesn't have a building or a house number. This is very important to us because the wounded soldiers are being sent to this base and if ever a 911 call is needed it should be the correct coordinates.

    1 vote

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  17. Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
    It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.

    1 vote

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  18. Ability to customize live reports. For instance, remove the call queue option

    1 vote

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  19. TCR business SMS registration checklist does not specify the requirements for these fields. My registration was unsuccessful because they viewed the "Description" field as having insufficient details of how I'm obtaining consent to send SMS even though I specified that the customers will initiate all SMS communication in the "How are you obtaining consent field".

    1 vote

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