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3039 results found

  1. this would allow admins more options on what they want their users can do

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.

    14 votes

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  3. Add IVR and Fax Option on Essential Plans

    4 votes

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  4. When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.

    1 vote

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  5. Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension

    1 vote

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  6. There should be an option to check the call details made by an Anonymous Caller.

    1 vote

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  7. We have users with names falling under the same key combination, but different 1st names; for example, Sue, Stephanie, Stephen, and Steve all have the same key combination 783.Before the DBN gets to Sue, we have to cross all these names.We would like to have an option to skip to Sue for example.

    2 votes

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  8. He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option

    15 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Background Info -

    This is the first system I've set up, and the biggest problem I encountered was the lack of information on the interface. Some sections within menus had a sentence explaining what to do or where you were and others it was barren. There is a support page, if you can find it, that on first look looks great but when I was trying to find specific help for an option I found there was a lot of information missing, not relevant or just out of date.

    Request -

    Basically "Tool Tips", a pop up window describing what…

    1 vote

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  10. should have the call logs show up as well for both inbound and outbound calls for phone numbers assigned or linked to users as Substitute Caller IDs.

    1 vote

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  11. Having the capability to add RingCentral App in MACOS in Apple Business Manager.

    1 vote

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  12. Super admin should have the option to customize role where they can restrict some user/specific user to download/share voicemail.

    1 vote

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  13. I'd to be able to view user login activity, with this for auditing user login activity. This view should contain a column for the username and last login date. The view itself can be customizable with more features.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. I am requesting that we add a second round-robin that rings members in a randomized order.We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales people in a randomized round-robin would make more sense.

    5 votes

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  15. We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC addresses of all physical phones in our R/C account. MAC addresses and IP addresses would be a bonus.

    4 votes

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  16. In this way, they can assign not just one user to answer or get access to it but multiple users like a call queue does

    7 votes

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  17. Ability to Manage the Number of Line Keys on Locked DevicesRelated to this Article, however, this is not possible when phone is Locked with RingCentral.https://support.ringcentral.com/article-v2/Name-Displayed-on-All-Lines-of-Polycom-VVX-Phone.html?brand=RC_US&product=RingCentral_MVP&language=en_USWe hope in the future that we will be able to manage our phone line keys directly to the phone GUI and apply the changes successfully even when the phone is still Locked with RingCentral because, at the moment, it won't allow us anymore.Alternately, this can be also improvised where we can manage the number of line keys on Locked devices via Admin Portal on Service.ringcentral.com

    5 votes

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  18. Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricted. This allows the account to have more control over the numbers that can be called by their users making sure that called numbers are only company allowed. 

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Companies have a lot of shared contacts that are needed for their businesses to run.As of right now, the importing of contacts can only be done at the individual User level. As a Super Admin and the Primary service technician of the phone system for many customers, They are looking for me to "Just get it done" and do not want to be bothered doing it themselves. This causes issues when I have to go and log into each of the user's accounts to upload the CSV file.Having a central Directory that I, as the Super Admin, can upload these…

    1 vote

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    1 comment  ·  Admin Portal  ·  Admin →
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  20. -cx would like to have the option to allow their colleagues that are users under the same account to be able to call even afterhours

    2 votes

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