3677 results found
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Get Billing invoice as Excel file
Due to the number of sites we have, but accounting department would like the billing invoice in an excel format so they can formulate the cost management to each site easirer. The PDF version doesn't work for us and converting the PDF to Excel is just a mess.
6 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
IVR menu loop
Calls from the mainline ring to extension ten from user extension if not answered ring to IVR and if the key press selected wherein the same ext is selected, the call should ring and if not answered, goes to voicemail instead of looping back to IVR menu
5 votes -
Call Recording
Customer would like to have a feature of having call recording on text form
5 votes -
Filte out an email address that is being set as co recipient on the messaging notification
We want to filter out an email address that is being set as co recipient on the messaging notification for voicemail, fax, fax transmission and text messaging.
2 votes -
Show Primary number instead of Direct number on Admin portal.
Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.
2 votes -
Interruption Audio on User Extension
If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.
2 votes -
Outbound Caller ID apply to all user without using template
I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?
1 vote -
Automated Phone Payment IVR Integration
Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.
Key Features:
IVR payment option for customers to pay invoices over the phone.
Secure handling and processing of payment details.
Automatic posting of successful payments to our CRM for streamlined data management.
Real-time synchronization to ensure up-to-date account information.4 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
10 votes -
3 votes
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Mute Pause/Resume Call recording announcement
The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.
3 votes -
Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…
2 votes -
Forwarding to IVR or extennsion after the general company greeting
A custom setting that will forward calls to an IVR or extension after the general company greeting
5 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
23 votes -
Enable and Disable Call Recording Prompt
We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.
12 votes -
On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
37 votes -
external number
Ability to receive missed call notification when the call is routed to an external number
4 votes -
Call using RC app on number listed on voicemail on admin portal
WE have contacted support and inquired about checking voicemail for other extension your support rep advised us to navigate to User> user with extension> msg column and click the number we are able to get the voicemails however we are not able to call the number back using the click to dial the only option to call the number is from Ring out, it would be nice to have an option for us to call back the number using the RC app when we click it
1 vote -
Sync call recording to Zapier
Enable saving the recorded calls on Zapier
2 votes
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