3614 results found
-
Custom Role Warning
Whenever we customize a role and add specific permissions, we want to know/have a warning when specific permissions are affected/added. That way, we'll know what our users can see on their portal.
2 votes -
emergency response location
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
2 votes -
remove do not disturb
We have several employees who are enabling the DND setting as well as turning their desk/mobile sound off for incoming calls. The phone set up we had with our previous phone system allowed us to block access to these options for standard users but I'm unable to customize or restrict this type of access now.
31 votes -
Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
25 votes -
Undo Button
The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
12 votes -
Device status visibility and filtering improvements
A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.
8 votes -
Notification when a deskphone got disconnected from ethernet cable or power outlet
Would want to have the option to set a notification whenever a certain desk phone gets disconnected from an ethernet cable or power and goes offline.
1 vote -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
10 votes -
Archiver - SMS Data and File Format
- Ability to save the archived SMS data with contact information, date, and timestamps.
- To choose what file format can be archived.
4 votes -
download list of block numbers
Ability to download list of block numbers from the account.
2 votes -
IVR change settings to "If caller enters no action after the prompt played 3 times"
Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times
19 votes -
Want a User role that can Disable Domestic calls but can still dial 911
The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.
5 votes -
Disable Direct calls
Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.
6 votes -
Set user credentials after invite has been sent
The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.
5 votes -
Set multiple numbers in external call forwarding
A feature to set multiple numbers that can be forwarded externally in custom rules
19 votes -
disable ringcentral video for the entire account
Please add an option to enable/disable the RingCentral Video/Meeting for the entire account on Service Web instead of creating a custom role to disable the Video/Meeting feature and assign it to all User Extensions.
3 votes -
Download call recordings log
Request to allow managers of user groups to download the log of calls that have been recorded.
Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.
Request to add the ability to download the call log of recorded calls isolated by user.
2 votes -
make calls using admin portal
Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app
2 votes -
Voicemail to text with numerals
The voicemail-to-text for a user shows words spelling out numbers instead of numerals. An example is the voicemail shows two instead of 2. It's much easier for us to read the voicemail if this feature would be applied on the voicemail-to-text feature
3 votes -
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
28 votes
- Don't see your idea?