3000 results found
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Call screening should be able to find easily in the User's settings
Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.
2 votes -
Need ability to increase Monitoring Group limit of 100
We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
21 votes -
SMS Autoreply but on IVR Level
The current SMS autoreply is for user level only.https://www.ringcentral.com/apps/automatorYou can only send an autoreply from the direct number but not on the IVR menu number or phone numbers attached to the IVR menu.Please have that feature available
4 votes -
Increase the # of queues a User can be a part of
We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site because of the English and Spanish MOE's at each site. the limitation of 5 makes this impossible. If that restriction was lifted, then we wouldn't have to add and delete people from the MOE's continually
4 votes -
Ability to click PICK UP key on the Desk phones, if the call is coming from Call Queue
cx has group pick up on the account, and added 10 members however this is not working> cx wants the 10 members to be able to press the pick-up key on the phone, the pickup key should be flashing so that they can pick up the call> as per checking when using group pick up one of the limitations is the call queue setupthe setup of the cx is when someone calls his main number the call is routed to the call queue, which they have pick-up settings and members, 7 extensions.> the extensions that are on the pickup settings…
1 vote -
Activation Email should include setting up PIN
When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN.
2 votes -
Use custom extension numbering - allow different ranges for different categories
Allowing automatic extension numbering is a great idea.Allowing us to program this feature for each separate extension area is a great idea also.Example:Extension length 5User start with [1-8]xxxxIVR menu 90xxxCall queue 91xxxPaging group 920xxShared line 921xxDelegated line 922xxPark location 923xxMessage-only 924xxAnnouncement-only 925xxLimited extension 926xx927xx - 99999 - expansion.This allows for easy identification extension type and an organized method of assigning extensions.
4 votes -
Increase of number of rings to 300 seconds
Increase of number of rings to 300 seconds
4 votes -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
2 votes -
Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
4 votes -
Complaint About the Programming of Ring Central's Website
This is the year 2023! There is no reason we don't have the number of our SMS and MMS Texts counted. We are charged per each texts, so we need to know how many we are charged for.I found I can download the history, but even that, Excel doesn't give us an accurate count of texts, some lines include double or triple chat texts.
1 vote -
Disable Call recording per location
Much better if we had the option for disabling Call recording per location, as some users are set to make calls and capture sensitive information.
1 vote -
Emergency E911 with out DL
I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the Automatic Location Updates module not available for us? but I dont have Digital line in my Extension
1 vote -
Show the actual extension of the device that answered the call.
Show the actual extension of the device that answered the call. For example, call from the main number should route to 101 and within 101 there is a ring in order which is as follows.: 102, 103, 104. If 102 pick up the call from the main number, the extension that must show on active call is 102, not 101.Phone that answered the phone should be seen on the device, not the extension where it was transferred to.
2 votes -
Have an option always ring on RC app desktop to ring indefinitely
The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.
3 votes -
Archiving call recordings made prior to installing archiver
We installed the archiver approximately 30 days after we installed RC and learned, unfortunately, that the call recordings prior to installation are unable to be archived. It would be great to have a manual way to save those calls or set date parameters for the archiver.
4 votes -
Point Site's Custom Answering Rules to Another Site
To be able to Point Site's Custom Answering Rules to Another Site without routing it to other extensions then route it to the other site.The customer does have a question it is possible to set the answering rule under Site A then to have an option to forward the calls to Site B. The only option is to another extension, voicemail, multiple extension(call queue) etc etc.
1 vote -
call waiting on each user on a call queue that is already full capacity
when call queue members are already engage on an active call (when call queue is already full), the call will not direct to voicemail or to a different extension but will loop back to the same queue and the RC App and the deskphone will show a new incoming call and would have the ability to pick up the calls. or if shared lines extension can be added on the call queue
1 vote -
Two Voice messages saved siultaneosly
For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office
1 vote -
Change the operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote
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