3952 results found
-
BT feature request: Call whisper for users
It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.
1 vote -
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
7 votes -
SSO and 2FA are to simultaneously be enabled in the account
SSO and 2FA are to simultaneously be enabled in the account
Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.
4 votes -
spanish translation when they press a any keys on ivr menu
An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.
4 votes -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
2 votes -
Mute Pause/Resume Call recording announcement
The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.
8 votes -
Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
20 votes -
Adding 2nd number for 2 factor auth
How would I add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications.
1 vote -
Ability to disable multiple outbound simultaneously
Ability to disable multiple outbound simultaneously or making a new call while on on going call.
1 vote -
Create Video Meeting through the Admin Portal
Customer would like to have an option to create a video meeting through the admin portal
2 votes -
Call Incoming Rule
Call Routing Optimization: Ring Order Setup for 3-4 People
- Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.
Current Issue: Once routed, the main line stops ringing.
- Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.
Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.
2 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
6 votes -
Inbound calls in call logs should reflect the person's name being called
Could you add another column that designates the name of the line that callers are calling into, instead of just having the phone number listed in the "To" sections.
Another option would be to replace the phone number with the name that was designated upon set up for the line
1 vote -
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue
Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.
Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec
Brand…
2 votes -
Set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number
I only see "Forward All Queue Calls" as call forwarding set up to an external number. Is it possible to set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number?
5 votes -
Super Admin customization role
Steve from Dhillon Law Group Inc. requesedt for a feature to have ability of switching main super admin to other existing extension and have a better customization role name like "Global Admin"
1 vote -
Add Unassigned Extensions to inventory to make it easier when adding new users
In the Admin Portal under Users | Unassigned Extensions, there is a button labeled "Add Unassigned Ext", when I click it, it pops a window Labeled "Add Unassigned Ext", however it will not allow you to add an unassigned extension to Inventory. It forces you to add a user.
Can we add an option to add Unassigned Extensions to inventory to make it easier when adding new users
2 votes -
Add support for Billing Cost Code assignment for DIDs in Number Inventory
Current Situation: DIDs in Number Inventory have a cost associated to them.
Problem: Customers cannot assign a Billing Cost Code to a DID in Number Inventory.
Feature Request: Add support for individual and bulk assignment of Billing Cost Codes to DIDs in Number Inventory
1 vote -
Customize Ring Order for Users Extension Call Handling
The customer would like to have an option/feature on user extension's call handling.
If they use "Ring in Order" they have a way to set it up like: If User A cannot answer the call, it will forward to User B. If still no answer it can be forwarded back to User A before going to voicemail.1 vote -
British accent
Additional accents for prompts
1 vote
- Don't see your idea?