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  1. We would like to have the option to prioritize some callers/numbers in the Call Queue, where in Call Queue members can answer them immediately, regardless of whether they are available or busy.

    2 votes

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  2. The customer would like to have an option to forward a call directly to the voicemail of the recepient instead of ringing the line.

    2 votes

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  3. Current Behavior: When Ring my phone when any user I am monitoring rings is selected, all phone models will have audible and visual call notifications (ring) with group pickup call information. It Only ring once.It will be a better idea to have option to set how many rings/minutes it will ring the extensions.

    2 votes

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  4. edit site for all of the user extensions without going to each of the user and changing it one by one.

    2 votes

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  5. Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)

    1 vote

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  6. option to Archive SMS for all users

    1 vote

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  7. Have an option to be able to edit the address shown in the old billing statement or invoice.

    1 vote

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  8. Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible

    2 votes

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  9. Disabling short ext number for IVR Menus.

    2 votes

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  10. To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.

    2 votes

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  11. Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.

    1 vote

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  12. Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well

    1 vote

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  13. Looking forward to have all notification for fax transactions(inbound and outbound, failed, partially received or success)

    2 votes

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  14. ... both RingCentral in the game and customers will stay Loyal for long-term.. Call transcript with summary and call quality monitoring Feature, as the CallRail has an extra 15% upcharge for that feature, will help both RingCentral in the game and customers stay Loyal for the long term.

    1 vote

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  15. ... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension

    1 vote

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  16. Allow super admin to specify the RingCentral account phone instead of forcing a bogus temp phone number that no one can remember. Allow assignment of a company number.

    1 vote

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  17. Please reinstate my user management settings. Ring Central has made them very complicated, and now I have to relearn it all to use it. I want to cry. I dont have the hours needed to relearn how to do everything. WHY on earth did Ring Central change everything?????????

    1 vote

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  18. Don't want to be notified as missed call if the call was already answer one of the extension inside the call queue

    1 vote

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  19. Problem:Currently, there is no way to view a log of inbound calls that have tried to reach the RingCentral server but have failed. This can be problematic for troubleshooting call delivery issues and identifying potential problems with the RingCentral service.Proposed Solution:Implement a new feature that provides visibility of inbound calls that have tried to reach the RingCentral server but have failed. This feature could include the following information:The date and time of the callThe caller's IDThe destination numberThe reason for the failureThis information could be displayed in a log that is accessible to RingCentral administrators. Additionally, administrators could be notified…

    1 vote

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  20. Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number

    2 votes

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