3483 results found
-
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Customer is getting confused on the Change Password Interface hence wanted to modify / update the it
Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.
1 vote -
Call Notification
We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.
2 votes -
Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings
Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.
4 votes -
Stop SMS from sending on customer on campaign
It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer
5 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
3 votes -
Ability to export international calling list from the Admin Portal
ability to export the list on international countries that I can call from the Admin Portal with the rates
8 votes -
Call Report of Unknown Calls
We need a report of every call that number or the "unknown" number has dialed
2 votes -
Ability to rename desk phone line keys presence)
We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname
4 votes -
Add the ability to forward calls to an internal number instead of an extension
Submitting Idea on customer's behalf. We were having an issue where some of the agent's sites were merging, and the agent wanted their customers to hear an announcement about the move before being forwarded to another site's number. Unfortunately, RingCentral's service web doesn't have the capacity to forward to a specific internal number, only to extensions. The problem here is that the agent's extensions will be changing soon with the merge, so the call rules or IVR menus we create to get this done will all break soon and have to be rebuilt. If we were able to forward the…
3 votes -
download call queue list
Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues
11 votes -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
14 votes -
Download a Report Showing User Permissions / Settings
-This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section
15 votes -
Add options to improve call forwarding (from providers like Google Voice)
Google Voice has a safeguard (presumably to limit routing to automated systems) which detects when a call is being picked up too quickly so routing is unable to connect to any IVR in RC without pressing 1 (or any other digit) to accept the call.
Two possible solutions may resolve this:
1. Ability to delay call pickup time. (ideally assignable to a specific phone number within RC to resolve relevant forwarded calls, leaving the rest of inbound calls unaffected)
2. Ability to direct RC to automatically press a button (dial a number) during call pickup, or at any time. (this…4 votes -
Allowing Custom Answering Rules to be exported and imported
I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.
4 votes -
IVR Fax and SMS options
Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.
6 votes -
Bulk Update Voicemail Pin
Hoping to add bulk update on user details section email pin and password
18 votes -
Admin level ability to backup all items for users in Archiver, including Chats
Admins need the ability to backup calls, voicemails, SMS/MMS, faxes, and CHATS. They need to be able to remove the ability for users to be able to turn off backups. This would be very helpful for compliance. Admins need the ability to control backups for every item at the admin level. Chats need to be able to be backed up as well, since SMS / MMS use is required to be registered through TCR. Some companies rely on chat now, instead of SMS / MMS. Chats need to be able to be backed up as well.
3 votes -
Set another call queue as voicemail recipient
A feature in which a call queue extension can be set as a voicemail recipient of another call queue.
3 votes -
Scheduled Auto resync for deskphones
The customer wants to have the option to resync the desk phones all at once with one click during after-hours. So if ever there is a change in the user details it will be updated and it will not be one by one.
3 votes -
Can break through DND status using Rule
Can break through DND status using Rule
9 votes
- Don't see your idea?