3354 results found
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add audio file in Park Location extension
The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.
3 votes -
Billing Admin Overview access
current behavior: Admin Portal for Billing Admin and Custom Admin does not have access to the Billing Overview. Visibility is only available for Super Admin Expected behavior: To be able to have access to Billing Overview with Billing admin or Custom Roles.
1 vote -
Ability to Display call origination for call queue without virtual line
Looking for an option to have the feature for call origination even if the call queue doesn't have a virtual line or number.
1 vote -
Allow to change Virtual Numbers / Direct numbers in admin portal
We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instead of contacting customer service.
1 vote -
increase number of caller on call rules within the admin portal have the unlimited capacity
cx wanted to add unlimited numbers on caller on call rules within the admin porta
1 vote -
customize Live Reports
Ability to customize live reports. For instance, remove the call queue option
2 votes -
Option to forward all calls to an extension if the call queue is empty during business hours
It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…
2 votes -
Automated VM reply or announcement that the caller will be called back if voice call cannot be answered.
The customer would like to able to send out VM or announcements to their callers that was not answered. The VM or announcement will say that they will get a callback from the company.
1 vote -
ability to change toll free number within the admin portal
costumer would like to have the option back to changed the toll free number within the admin portal in number inventory
1 vote -
Allow Forwarded calls to a different RingCentral account to be saved on personal voicemailbox
Customer would like their external forwarded calls to a different RingCentral account to retain to their original extension even calls are routed to a different RingCentral Account
1 vote -
Voicemail storage
Customer wants to have the option to use their Email instead of the voicemail box as their voicemail storage since the maximum limit of 200 is not enough for them and this would be a good idea for a company that receive a lot of voicemails.
1 vote -
Option to select multiple numbers in Inventory.
The account has 70 numbers that need to be assigned to Auto Receptionist and there is no option to select all. No other way just to have it assigned manually.
1 vote -
Ability to delete numbe from forwarded call settings
currently, the option is to change the number under forwarded calls instead of deleting what is currently setwhen the customer logs in to the web portal - Settings - Phone - Incoming Calls - Call rules & voicemail - Forwarded calls we can only change the number and there's no option to delete
1 vote -
Audo Dial (RingDown) feature for Cisco ATA191
The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.
6 votes -
key Template inquiry for yealink
Hi Team,I am opening this inquiry so that we can enable this feature under user>template>key templateCurrently there are mitels and other brand that has this feature and yealink doesnt includeTony our partner will appreciate if this willl be available on future produc releaseRegardsRam CarilloRing Central Support Team
6 votes -
looking for a way to run reports on when calls are switched to meetings
We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
7 votes -
Auto Answer Feature sync in Physical Deskphone provisioned
Auto Answer Feature sync in Physical Deskphone provisioned. The customer is inquiring about the availability of the Auto Answer feature for their user extension in RingCentral app. They would like to ensure that this feature is also synchronized with their deskphones. In other words, they want to be able to auto answer calls from both their user extension and deskphone through the RingCentral app.
2 votes -
Option to update call queue settings for selecting managers option
When creating a call queue, there is an option where a user can select either 'Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this instead of recreating the entire call queue.
1 vote -
Multiple User Graph
We would like to see a graph that is broken down into each user's activity represented by an individual line on the same graph in the performance analytics page.
1 vote -
ATA Status and Configuration Visibility for RingCentral Fax-Only Accounts
The current RingCentral fax-only accounts lack visibility into the status and configuration of Analog Telephone Adapters (ATA) connected to fax machines. This feature request aims to enhance the user experience by providing users with visibility into the ATA status and configuration directly within the RingCentral portal. This will enable users to track inbound and outbound faxing activities, diagnose issues with the fax service, and ensure seamless fax communication.
1 vote
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