3614 results found
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Ability to have SMS/Fax recepient in IVR extension
We check that if the auto-receptionist is routed to IVR, it doesn't have a mailbox or email recipient. If possible we direct the email notification to the settings that we can put on the IVR
8 votes -
Create an easy way to convert Limited Extensions to Users.
create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.
3 votes -
Add User Located in Turkey Global Office
Add User Located in Turkey Global Office
1 vote -
SMS logs | Check Group SMS
We have a RC user that sent a group message to other RC users. Normally they uncheck the 'group message' checkbox so that the whole group doesnt see each other. The RC user believes that they unchecked this box and the the RingCentral app had an error. Is there a log for each user to see what kind of message they have sent?
6 votes -
Users' name appears twice on Presence keys
Have an option to update lines 1 and 2 in presence
2 votes -
Phone preview Cisco 8851
No Phone preview for Cisco 8851 on the Admin portal for users under the Presence setup
2 votes -
automated SMS log report
We need the ability to create an automated SMS log report to be sent out every 30 days.
6 votes -
Personalize CNAM
ability to use person's name for CNAM
21 votes -
Call monitoring group to Performance report
Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
7 votes -
Report that lists all users conference host and participant codes?
We would like to have an option that provides a report that lists all users conference host and participant codes
9 votes -
Cannot download SMS Logs which is more than 90 days
Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.
7 votes -
Scheduled Changes
I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario…
6 votes -
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Customer is getting confused on the Change Password Interface hence wanted to modify / update the it
Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.
1 vote -
Call Notification
We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.
2 votes -
Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings
Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.
4 votes -
Stop SMS from sending on customer on campaign
It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer
5 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
3 votes -
Call Report of Unknown Calls
We need a report of every call that number or the "unknown" number has dialed
2 votes -
Ability to rename desk phone line keys presence)
We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname
4 votes -
User Call Log - Ability to Access Recordings but not to download
Customer want to change Role's permission. They want to remove their user's ability to download call recording but still able to view and play their call recording.
3 votes
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