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3039 results found

  1. When check call log, maximum display per page is 20. It could help save time if there's an option to display 50, 100 and 200 items then scroll over the details.

    3 votes

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  2. It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that word(s) were mentioned. This also allows me to search swear words (if any were used), mention of competition, prices, etc - allows for much better quality control of my company's communication with customers.

    14 votes

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  3. It would be useful for us to have an access and change fax email notification format. In that way we can easily extract those emails for back up purposes and other company needs

    2 votes

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  4. Customer wants a feature where there will be a system notification that would inform them that they are not receiving calls.

    1 vote

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  5. ...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.

    2 votes

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  6. Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.

    2 votes

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  7. All calls should remain. RingCentral needs to fix that. It makes no sense. I don't recall it saying it would delete calls, too. Maybe I didn't because it doesn't make sense. They should remain in the admin portal no matter what.

    1 vote

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  8. Company phone book were all the user can access all the contacts in to the company on individual extension.

    1 vote

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  9. 1 vote

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  10. I'm seeing a requirement, from a manager that would like to have access to the call logs that come in for their employee's, but they don't need access to the entire companies call log, just their dept.

    1 vote

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  11. Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional

    2 votes

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  12. Although 04 is commonly with mobile numbers in Australia, hopefully RingCentral will have 04 numbers available as well.

    1 vote

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  13. In the platform it is possible to have different opening hours for call queues (from Monday to sunday). It would be pratical to add one more slot in the middle of theday for lunch time, sometimes a place can close for lunch time and it is not possible to have different slots in a day (for example 8am to 11am and 1pm to 7pm on Monday instead of 8am to 7pm)Right now this can be handled via each call queue with personalized rules but it would be more efficient to handle this via call queue templates to avoid having to…

    1 vote

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  14. We recently added the text feature and notice we can see a report of how many messages are going out and the phone number the actual message that goes out and is received is not there. We would like to monitor what our staff is sending and what the guest is replying.

    1 vote

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  15. Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.

    1 vote

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  16. Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View' on the User Template side. This feature will be really helpfull for us. Could you please activate the site management from the template? Thanks.

    2 votes

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  17. We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm

    1 vote

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  18. option to remove beeping sound for on demand call recording

    1 vote

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  19. Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.

    1 vote

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  20. After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unassigned extension. Manually deleting the unassigned extension is the only way to return the numbers and licenses to the inventory to then be used in any subsequent bulk user creationThis manual process is exceedingly cumbersome for bulk deletes and bulk creates.

    34 votes

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