3039 results found
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Ability to subscribe to call logs filtered by queue and date range
I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analytics only produces answered calls and does not include missed calls.
2 votes -
I want to send a first text manually but I want it to also trigger a series of automated text...
I want to send a first text manually but I want it to also trigger a series of automated text that go out after wards for marketing purposes. The first text is an introduction with follow up text designed to inform customers and / or to get them to opt in to an email / text list campaign.
1 vote -
Itemized Billing for User Extensions' Usage
We would like to see our billing invoice to include the itemized usage for every user extension.
1 vote -
Add option to see how many people are waiting in queue groups.
It would be nice to be able to monitor how many people are waiting in a certain call queue group and what the average wait time for that group is. This would be helpful for assigning users to different queues they dont normally handle when wait times are high.
1 vote -
Incoming caller ID name should not show on other extension
Caller would like not to show the caller ID name on the extension when receiving calls.Example:Caller ID name should only show on the main super admin extension when receiving calls and on the other extension should only show number.
1 vote -
Disable the ringing or greeting of the called number
Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.
1 vote -
Admins needs the ability to disable MVP features
A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
8 votes -
Reports to generate the caller id number set up for all users
Wants to have an available reports that will show the caller id number set up for all users
3 votes -
Capability to delete a specific recording without the need to delete the call log
Capability to delete a specific recording without the need to delete the call log
1 vote -
Call queue: Need phone not to ring again for 1 min after declining call
When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.
1 vote -
URL Upload for Hold / Greeting Music
Please allow users to post a URL for their hold / greeting music. This allows us to program changing songs based on changes in month, day, time etc, using external web hosting capabilities. The burden is on the user to make sure the URL is a valid working link to a song. This would greatly enhance the dynamic capability of the holding and greeting music and doesn't require much work to implement. Simply fetch the song at the URL!
3 votes -
Automated IVR - Call handling
Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you
4 votes -
Option to opt-out automated RingCentral Application Survey.
For admins to have options to opt-out the automated RingCentral Application Survey for every users.
8 votes -
Video Recordings and Text Transcripts to Archiver
I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
5 votes -
Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs
It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.
3 votes -
Provision Mitel IP485G with Mitel BB424
Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.
2 votes -
On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
4 votes -
Have Call Logs Report For Toll Free Number
Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)
2 votes -
Indicate numbers function in CSR
Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process
1 vote -
911 alerts setup for selected site within a single company
We have multiple sites under one company that are all accessible from the admin portal. These sites are in varying locations/states. When 911 is dialed from any site, it alerts all the recipients. So, if 911 is dialed at our site in California, I would get an alert although my site is in Illinois. This is awful. I would like to be able to setup 911 alerts based on what site you actually are at. Not receive them for all the sites in the company.
1 vote
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