3002 results found
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Call Recording. (Hold time is not being included on the recording)
When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.
2 votes -
Email notification that includes SMS content and associated phone number to email staff
We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…
1 vote -
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
1 vote -
Add emergency location to User Phones list and add ability to export list
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
4 votes -
# Calls Report
Option to see the total number of calls of a user with a Standard role in the online account
1 vote -
dial by name directory 2 digits
The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.
-He would prefer the surname in the dial-by-name directory.
-He doesn't want to use the first name of their employee.3 votes -
Messaging Notifications
Please create a messaging notification option for "all types of calls" and not just missed calls
2 votes -
Call Reports With All data In One Line Not Three
When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
2 votes -
Add remove option for MVP Licenses to process on AutoRenewal
Instead of having a customer wait until the contract renewal one should be able to mark a MVP license to not renew. This would add option for Available licenses to be marked for deletion on renewal.
2 votes -
Customer wanted a feature that will ring only for phone
Customer wanted a feature where the customer can call his number and can be setup to only ring the phone and should not be able to be answered
1 vote -
Proposal for Enhanced Internal Communication Controls in Ring Central Under Role Settings
Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information:…
1 vote -
caller id and number called on inbound calls on the RC website
caller id and number called on inbound calls on the RC website under the call log dashboard.
1 vote -
Option to accept or block screened calls
There should be an option to take or reject screened calls.
1 vote -
Option to choose a different number for the outbound fax.
When a specific user initiates an outbound fax, users will still have the option to choose a different number but the default will be what was used in the template instead of a default fax number.
1 vote -
Pause after automated recording
We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played
1 vote -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
6 votes -
Multiple fax numbers for one user
Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?
2 votes -
Message data export on admin portal
The option to download the message data export via admin portal.
1 vote -
The option to only play the IVR prompt twice instead of three times before it connects to an extension
Currently it is set by default and a normal behavior for the IVR prompt to be played three times before it connects to an extension and there is no option to edit it so it can be adjusted to only play twice instead of three times.
1 vote -
Default permissions under the Presence tab
Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer
1 vote
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