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3086 results found

  1. There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain.This should not be allowed. At the minimum we should be able to report on which accounts have the SSO off activated.Please add some method by which an admin can identify the status of that button on each account in a report fashion.

    4 votes

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  3. Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user

    3 votes

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  4. Is it possible to see who has listened to a call recording at all? We have a few members of staff who do listen to calls are part of a review process but is there a way to see who does it and when?

    3 votes

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  5. When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. more detailed entries in call log like caller hung up and not just missed or stopped

    1 vote

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  7. For Incoming calls, it would be great if we could see an indicator if the caller speaks English or Spanish.

    1 vote

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  8. CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER

    1 vote

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  9. Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.

    8 votes

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  10. Run a report on when users were added to the accountDownload the report of the list of users showing when they were added to the system

    2 votes

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  11. Hi TeamRequesting feature to include ability to choose device to ring in call queue

    2 votes

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  12. ...ve the option to send it to an external number when the caller enters no action.. Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and have the option to send it to an external number when the caller enters no action.

    1 vote

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  13. Reset Extension to send New Welcoming email for new set up

    3 votes

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  14. ... 2 extension can be added.. If the main company number is being dialed first 2 Extension will ring then on the 3rd and 4th Ring First 2 extension will continuously ring but Extension 3 and 4 should be added

    1 vote

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  15. It would be nice to be able to select within our call rules to have for only internal users in our RingCentral account to come through normally, but all external callers route directly to voicemail. For example, when an employee dials the 4 digit extension, as oppose to when someone dials the full direct line number.

    1 vote

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  16. I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.

    1 vote

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  17. Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue

    1 vote

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  18. Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created based on the queue manager entered in the custom field. Similarly, custom field could allow for grouping by region or district within a site.

    1 vote

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  19. When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.

    1 vote

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  20. Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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