3952 results found
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Direct number to be connected directly to User
We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call
1 vote -
IVR menu loop
Calls from the mainline ring to extension ten from user extension if not answered ring to IVR and if the key press selected wherein the same ext is selected, the call should ring and if not answered, goes to voicemail instead of looping back to IVR menu
6 votes -
Track User place in the call queue distribution
We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue
1 vote -
Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.
To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.
4 votes -
Keypress counter on IVR menu
We have an emergency line for one of our key presses and this feature would really help in measuring how many times customers have selected that keypress.
8 votes -
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved
Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end
Brand…
1 vote -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
restore delete call recording
ability to restore deleted call recordings if they do not have a cloud back
7 votes -
Custom Rule for SMS Recipient
Sending this idea to create/ allow custom rules for direct numbers to be able to forward SMS to different extension based on work hours or after hours
6 votes -
Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more
If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more
1 vote -
Feature Request : Remove All Option in Group Membership of Users
Feature Request : Remove All Option in Group Membership of Users
Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one
Current behavior : needs to remove the users one by one
Brand : BT Business
1 vote -
remove otp as verification process
Disable the On-Time-Pin (OTP) for IVR verification.
2 votes -
Bulk enable Voicemail to Text
There should be an option to enable this feature in bulk instead of doing it per user.
2 votes -
Update Greeting for Announcement Only Extension over the phone
We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone
1 vote -
Limit Access to Call Recordings
Supervisors need to only have access to the recording of their team members. Currently it is an all or nothing setup.
5 votes -
Video meeting Recordings on Archiver
Customer requesting to have the recordings of the video meeting to by sync on the archiver
21 votes -
Ability to choose external number for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue
Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.
2 votes -
Customizable File Labels for Backup Data. (Call Recording)
The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."
1 vote -
Call Queue wait List
When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.
3 votes -
increase the hold and park times for public and private to 12 hours
We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?
Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
Resolution3 votes
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