3885 results found
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3 votes
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Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…
2 votes -
Call Waiting options to redirect when turned off
When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail.Call Not Answered has the ability to select different option to redirect the call so Call Waiting should have the same ability.
12 votes -
Forwarding to IVR or extennsion after the general company greeting
A custom setting that will forward calls to an IVR or extension after the general company greeting
5 votes -
IVR change settings to "If caller enters no action after the prompt played 3 times"
Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times
23 votes -
Enable and Disable Call Recording Prompt
We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.
12 votes -
Call Log Visibility for Forwarded Calls from another carrier
Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting:…
4 votes -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
27 votes -
On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
37 votes -
external number
Ability to receive missed call notification when the call is routed to an external number
4 votes -
Call using RC app on number listed on voicemail on admin portal
WE have contacted support and inquired about checking voicemail for other extension your support rep advised us to navigate to User> user with extension> msg column and click the number we are able to get the voicemails however we are not able to call the number back using the click to dial the only option to call the number is from Ring out, it would be nice to have an option for us to call back the number using the RC app when we click it
1 vote -
Sync call recording to Zapier
Enable saving the recorded calls on Zapier
2 votes -
Ability to set time allotted between key presses to enter extension and/or name
Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
11 votes -
Customize Call Log History Duration to Access
Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.
3 votes -
Background Wallpaper Logo / Screensaver
We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the phones, to have it disappear in 1-2 hours after we get it on there, I found on the forums here that each time the phone provisions, it removes the Cisco saved programming that is directly entered into the Cisco background 3rd party software. I couldn't figure out why the saved settings kept changing. I see that this was…
14 votes -
Allow customization for ACR announcement per user extension
Currently, the only option to customize the ACR announcement is applied account-wide. We would like to have the option for each user to have their own ACR announcement, both for inbound and outbound calls.
4 votes -
Ability for conference number to receive voicemail
It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.
1 vote -
disable notifications of "New Call from SUSPECTED ROBOCALL"
Have the option to disable only notifications received from RoboCalls for missed calls
3 votes -
Disable Direct calls
Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.
7 votes -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
5 votes
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