3951 results found
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Route After-Hours Call Queue Requested Callbacks to IVR
Allow callbacks requested from a call queue to route to a designated After-Hours IVR menu if the callback is initiated or completed outside of normal business hours.
2 votes -
Call Forwarding on No Answer for Common Area Phones
We would like request for a future system update to support Call Forwarding on No Answer (unanswered call routing) for Common Area Phone.
Currently, these accounts lack the ability to automatically redirect unanswered calls. We request the option to configure unattended call routing for Common Area Phones to forward to either:
An internal extension
An external phone number
2 votes -
Bulk Removal of User Extension Access to Record in RingCentral Video Meetings
Disable user extension access to record video meetings in the RingCentral application completely.
2 votes -
Be able to modify or designate a specific key press for call queue call back request
The customer wants to know if they can customize which key their callers press to request a callback — for example, changing it from press 1 to press 2. Basically, they want to set up a specific keypress for callback request
3 votes -
Customize Cisco deskphone's key lay out
Ability to customize Cisco deskphone's key lay out in the admin portal.
7 votes -
Unify Call Logs and Recordings for Concurrent Calls
- Executive Summary (The "What")
We request a system enhancement to ensure that a single call (e.g., Call 1) is logged as one continuous entry with one consolidated recording, even when a user places that call on hold to handle a second call (Call 2).
- Current Behavior (The Problem)
Currently, when a user handles two calls simultaneously, the call log and recording for the original call are fragmented.
Scenario: A user is on an active, recorded call (Call 1).
The user places Call 1 on hold.
The user then makes or receives a second, recorded call (Call 2).
After handling Call…
17 votes -
Train AI Receptionist from Historical Call Recordings
Configuring the AI Receptionist currently requires tedious manual setup for FAQs, prompts, and routing logic—even though businesses already have hundreds of proven human receptionist calls stored in RingCentral.
Proposed Solution: Allow admins to upload or select historical call recordings directly from RingCentral call logs to automatically train the AI Receptionist.
Core Capabilities: Extract Call Flows: Auto-detect the typical conversation path (greeting - qualification - transfer/booking).Identify Required Questions: Learn which intake details agents routinely ask for (e.g., account ID, address, urgency) before routing.
Auto-Populate Knowledge Base: Transcribe real caller questions and approved agent answers into ready-to-approve FAQ pairs.
Admin Review &…
1 vote -
Block incoming calls from U.S. phone numbers to Canada
Block incoming calls from U.S. phone numbers to Canada
Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating…
21 votes -
Include the desktop firmware version to the Analytics reports.
The customer is requesting that the active firmware versions of the deskphone be available as an exportable field in standard Analytics reports.
1 vote -
Export User Caller ID Settings
In the Admin Portal, please add more fields to the "download user list" option. For example, I need to verify the outbound caller ID settings for all of my users, but I was told by RingCentral support that there is currently no way to export that particular data. I'll have to check hundreds of RingCentral users individually.
The caller ID data I'm referring to is in the Admin portal under Users, then select the user, then select Outbound Calls/Faxes, then Caller ID. In my case, I'm looking for the "By phone", "By feature" and "Phone Number" on fax cover pages.
1 vote -
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
5 votes -
Custom role that allows users to manage Call Queue Managers without enabling the Groups permission within the role
The customer is requesting a custom role that lets users manage Call Queue Managers without enabling the Groups permission. Users assigned to this custom role should also be able to add Call Queue Managers from sites other than the main company site.
1 vote -
Ability to turn off and on AI Notes by Site
Ability to turn off and on AI Notes by Site and not just on the main site.
1 vote -
Manage voicemail settings and notifications for AIR stand alone accounts
Stand-alone AIR Accounts must have an option in the admin portal to change voicemail greetings and add voicemail email notifications.
2 votes -
View all outbound faxes sent by all extensions
Admins want the ability to view all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand.
5 votes -
When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted
When someone is trying to access the account with a new device, he would like to get a notification and that person can only access it once he gives permission.
8 votes -
Extend message only extension storage
A feature in which the message only extension can extend its storage from the default 200 messages
4 votes -
Consolidate multiple user accounts or phone numbers into a single SIP connection
Subject: SIP connection
Description: Dear RingCentral Support Team,
I am currently integrating RingCentral with Bitrix24 via SIP.
At the moment, our company has around 30–50 employees, and each user account requires a separate SIP connection (port) to function properly. However, Bitrix24 is currently limiting us to a maximum of 10 SIP connections, which creates a significant constraint for our operations.
I would like to ask if there is any possible solution to consolidate multiple user accounts or phone numbers into a single SIP connection (or a smaller number of SIP trunks), so that we can avoid hitting the connection limit…6 votes -
Zero Dialing Per Extension when in VM prompt
Wants a feature that allows callers to dial "0" after reaching the voicemail prompt to be routed to an alternative extension or operator.
2 votes -
1 vote
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