3740 results found
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Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
14 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
7 votes -
Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
3 votes -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Do not shorten the URL in every email sent to the users/admins
Do not shorten the URL in every email sent to the users/admins to avoid suspicion or confusion.
1 vote -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Allow PSTN CNAM Preservation for Internal Calls Using Substitute Caller ID
Request the ability to preserve and display the PSTN CNAM associated with a configured Substitute Caller ID number when calls are placed to RingCentral users or devices.
Currently, internal RingCentral calls ignore the Substitute Caller ID configuration and instead display the caller's internal user profile or extension information. While this behavior supports internal directory functionality, customers would like an option to retain the PSTN CNAM of the Substitute Caller ID number for caller identification purposes.
This enhancement would provide greater flexibility for organizations that utilize multiple business numbers and rely on PSTN CNAM branding while maintaining existing internal calling features.
1 vote -
Turning off the AI notes announcement without recording a blank audio.
When turning off the AI notes announcement, there should be an option to toggle off a button or uncheck the feature without recording a blank audio.
1 vote -
Additional Granular Data Columns for RingEX Performance and Live Reports
Overview
Currently, RingEX Analytics Performance Reports and Live Reports rely exclusively on a set of predefined columns. To enable deeper operational insights, more precise SLA tracking, and streamlined troubleshooting, we request the addition of six granular metrics/data points as optional, selectable columns in these reporting views.Problem Statement
The existing predefined columns combine certain call states or omit unique identifiers, which limits supervisors and analysts from identifying exact bottlenecks (e.g., distinguishing IVR navigation time from queue wait time) or cross-referencing calls instantly using a unique session ID.Proposed Solution
Introduce the following 6 additional columns to both historical Performance Reports…1 vote -
Allow top-left header to show User/Site Name instead of global Company Name
Right now, the RingCentral app forces the main account name (e.g., "Zomak Medical Clinic Fairview") to show in the top-left corner for every single user.
For multi-site organizations or multi-clinic practices, this is highly confusing. A user at "Griffin Road Medical Clinic" (Ext 301) shouldn't be forced to see a different clinic's name in their primary app interface.
Please add an admin setting that allows the top-left header to display the individual User/Extension Name or Site Name instead of the global account name.
1 vote -
In the AI receptionist, add the rule in 'Transfer by context' to route silent calls to announcement or voicemail.
This is beneficial if we don't want the calls to be routed to the backup extension.
1 vote -
Display name for deskphones
We would like to request a feature enhancement in the RingCentral Admin Portal. Currently, for desk phones utilizing assisted provisioning, administrators lack the option to customize the local display name shown on the physical device.
We need the ability for administrators to modify and set a preferred display name directly within the portal for all devices, regardless of whether they are fully or assisted provisioned. This flexibility is essential for maintaining accurate internal directory labeling and meeting specific formatting standards across our office hardware.
1 vote -
Bulk CSV Upload for Unique Remote User ERLs
The Problem
Administrators with highly remote workforces (95%+ WFH) cannot efficiently bulk-update unique home addresses for Emergency Response Locations (ERLs).User Templates fail because they apply one shared address to many users.
Nomadic 911 fails because residential networks lack corporate corporate Access Points/IP maps.
Currently, admins must manually enter addresses one by one or write custom API scripts, creating compliance bottlenecks and liability risks.
The Solution
Introduce a native CSV Import Tool in the Admin Portal specifically for user ERLs.User Story: As an Admin, I want to upload a CSV mapping unique home addresses to specific User IDs so…
1 vote -
Be able to Configure user access rights for call logs and phone numbers across multiple sites
A user with a Custom Role assigned to a specific Role Domain (Site) and granted "Company Call Log" and "Sites Call Log" full access permissions should see ALL call records and ALL recording segments associated with that Site.
2 votes -
Custom Greeting Template
It would be helpful if there were a feature that could apply the same custom greeting, wait message & music across multiple custom rules for call handling without re-recording or re-uploading pre-recorded messages.
2 votes -
Bulk Call Handling Configuration for DID Number Ranges
We need the ability to configure call handling and routing for a sequential block of numbers (e.g., numbers ending in 4101 through 4111) in bulk directly from the Admin Portal.
Currently, if we want to route a specific range of DIDs that are already assigned to existing user extensions to a main company or site number, it requires tedious, manual configuration for each individual number.
Introduce a "Bulk Route by Number Range" option in the Admin Portal.
Administrators should be able to input a start and end number (e.g., xxxx-4101 to xxxx-4111).
The system should allow us to apply a…
2 votes -
Toggle or force transcription continuity across a call merge
User-facing setting that allows you to toggle or force transcription continuity across a call merge.
1 vote -
Play call recording announcement, only when human answers the call.
Configure the automatic recording notice, "This call is being recorded for quality assurance and training purposes," only when a human answers the call.
2 votes -
AI receptionist checks availability of user extension before transfer
We need AI receptionist to check the availability of a user extension. Currently AI receptionist with proactively say "I could not check the person’s availability" and offers to cold transfer immediately. It would better that AIR could check the availability first and if not available then take a message specific to that user.
2 votes -
Endpoint Visibility for Admins in the Admin Portal
Admins need an easier way to identify users on hardphones or the RC App. There should be an indicator in the admin portal.
2 votes
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