3344 results found
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Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
2 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
22 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
4 votes -
Smart Call Queue Routing
We want to have a smart feature in our call queue system. When a customer calls back within 24 hours, they're automatically connected to the same user/member that handled their previous call. This ensures continuity in their customer service experience.
1 vote -
Template for Trusted Numbers
There should be an option to add trusted numbers using templates to apply to all users.
1 vote -
Cross-Site User Assignment for Queue Managers and Co-Recipients
Feature Request: Cross-Site User Assignment for Queue Managers and Co-Recipients
We have a setup with multiple Sites and would like to request the ability for Managers with Full Access to assign users across different Sites.
Currently, a Manager with Full Access is unable to assign users from other Sites when managing Queues or Co-Recipients. When changes are made, the system does not allow saving the required users. Additionally, when assigning Co-Recipients, the selection is limited to users within a single Site, preventing us from choosing recipients from multiple Sites.
To work around this limitation, both the client and RingCentral Support…
1 vote -
Capability to check the IP address of the user who answered/made the phone call in the Analytics portal.
We need to have the option to check the IP address of the user who answered/made the phone call in the Analytics portal. The IP address could be from the RingCentral App or deskphone.
1 vote -
Stop new users from registering accounts outside our system with their company emails
There has been a few instances where users have created their own account, and then when it hasn't worked come to me to set them up, and then I can't create them within the system because the email address is in use.
We would like to set something up so that emails in the @(company name).com domain can only be set up from inside our system or by the Super admin of the account.1 vote -
Ability to route the call to another extension after the caller left a voicemail message
Want to have the option in the call handling to route the call to a different extension after the caller leaves a voicemail message.
For example, after the user leaves a voicemail, they will hear the option "to be routed to the receptionist, please press 1."
1 vote -
Outgoing Voicemail recording.
Outgoing Voicemail should also have a recording on the Ringcentral Call log.
1 vote -
Add centralized management of default desktop/extension/web application user settings
Allowing admins to set default settings profiles for our users would be wonderful from a management perspective. Currently we have to make instructions and give them to each user for them to set up their audio devices correctly, or have their extension for click to dial ring through the desktop app instead of their web browser.
Please consider adding this, thank you.
1 vote -
RingCentral Meeting Update
We understand that RingCentral Meetings has now transitioned to RingCentral Video as the primary meeting platform. However, we believe it would be beneficial for administrators and users to retain the option to switch between RingCentral Meetings and RingCentral Video within the Admin Portal.
Our team still prefers using RingCentral Meetings due to its familiarity and certain features that align better with our workflow. We hope that customers can be given the flexibility to continue using RingCentral Meetings where needed, rather than being required to fully migrate to RingCentral Video.
Additionally, if RingCentral Meetings is to be fully deprecated, we recommend…
1 vote -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
1 vote -
Round Robin - Call Queue Setting
Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…
6 votes -
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.
6 votes -
Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
1 vote -
Ability to Customize Header Name for Fax Email Notifications
Description:
Currently, when sending a fax using a company number, the fax email notification displays the main super admin’s name instead of the actual user who sent the fax. However, when sending a fax using the assigned individual's phone number, the email notification correctly displays the sender’s name.Issue:
Fax notifications sent via the company number always show the super admin’s name as the sender.
Fax notifications sent via assigned user numbers display the correct sender name.
Requested Improvement:
Allow customization or dynamic updating of the email header for fax notifications so that the sender name reflects the actual user…1 vote -
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
8 votes -
Ability To Transfer Call To A SIP Destination URL
Customer wants to route or transfer the call for their auto-receptionist number (or user extension/call queue extension) to a SIP destination URL.
2 votes
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