3674 results found
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caller id
I'd like a way to check the outbound caller ID set on a user's account without having to go user by user in the admin portal. If it could be included in the User export or displayed as a column in the user portal that would be ideal
1 vote -
SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
15 votes -
Enable Sequence Customization Within Custom Rules
Currently, while the Work Hours Primary Sequence allows users to drag and reorder members, the same flexibility is not available within Custom Rules. Inside a custom rule, there is no option to adjust the sequence of rule members.
Issue: When configuring a custom rule, the member sequence is automatically inherited from the sequence defined under Work Hours Settings. Admins are unable to modify or override this order within the custom rule itself.
1 vote -
Key Layout Customization for Poly VVX 250
Currently supported: VVX 350 and 450.
Request: Key Layout Customization for Poly VVX 250
1 vote -
Licence consumption restricted to locations
Anyone who has the right to add users and groups can assign licences from ALL cost centres. So e.g. a site admin can choose any license of any location/cost centre. The expectation would be that only the licences for the location are visible and accessible.
There is no check to ensure that only cost centres for a location for which you are authorised as a site administrator may be used - and thus only licenses assigned to this cost centre
4 votes -
Set a designated line key for specific calls.
The customer wants to set available lines for dedicated calls without adding/assigning additional phone numbers.
Line 1 for direct calls.
Line 2 for call queue calls.
Line 3 for system calls.2 votes -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
10 votes -
Call Received Email
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an email1 vote -
Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
which user has call handling templates
to identify which users have the call handling templates applied on them so we can bulk disable the custom rule. the account has over 600 users and no idea among the users have the call handling templates - it will be time consuming to check over 600 extensions one by one just to identify which user has this applied on
1 vote -
Call recordings for Call logs delivery settings
Call Recordings should also be attached automatically to the file that will be send to our emails for Delivery settings in Call logs
1 vote -
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices.
3 votes -
Edit Default Admin role in Ringsense
A feature in which the default roles can be edited instead of duplicate and create a new role
3 votes -
Bulk Configuration for Do Not Disturb Settings
Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error…
1 vote -
1 vote
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Ability to check transcribed voicemail on admin portal
Ability to check transcribed voicemail on admin portal
0 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
2 votes -
Allow line key/soft key customization for Poly Edge Series phones via Admin Portal
Currently, soft keys on Poly Edge phones, such as DND, are not adjustable and are set to a fixed configuration. It would be helpful if it could be customized/arranged like other phone models in the Admin Portal.
2 votes -
Outbound Caller ID Configuration During User Extension Creation in RingEX
A feature regarding Outbound (OB) Caller ID configuration in RingEX during the process of creating a new user extension.
Current Behavior:
When a new user extension is created, the default Outbound Caller ID is automatically set to the main company number.Expected Behavior:
Would like the ability to configure the Outbound Caller ID at the time of creating the user extension, specifically allowing it to be set to the user’s direct number by default.This enhancement would help streamline the setup process and reduce the need for manual configuration after the extension has been created.
1 vote -
Adding description on how to upload .WAV or .MP3 file in the Announcement-Only Extension
Please include a banner or description in the pop-up window after you click the edit button under Announcement tab - Announcement-Only Extension stating "click the red button to re-record your custom greeting or upload .WAV or .MP3 file"
1 vote
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