3002 results found
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delete record for abandon calls
cx is rquesting if we could removed the
abandon call record during after hours1 vote -
Add number for voicemail notification
A feature for adding another number for receiving notifications
1 vote -
IVR menu to have a personalized connecting message in the middle
IVR menu to have a personalized connecting message in the middle
1 vote -
transfer calls automatically to the number of the calling party
for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller
1 vote -
Ability of the the super admin to send a link to activate the user/extension
The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email
1 vote -
Add Malta MVP GO
The customer is experiencing issues making calls using a Maltese number and found out that the number is an IVN. We advised that IVNs are intended for inbound calls only. However, we do not support Maltese MVP GO at the moment. We need this added in future updates and all other countries with no existing MVP GO.
2 votes -
Want to upload unassigned bulk contact maximum of 350
customer is request to allow them to upload all of their contact more than 350 , instead of by 25 or by page
2 votes -
Forward calls without manually entering any user extension to route the call
Business Type: Hospital
Situation: They can't tell the availability of the doctors -
No specific dates
Feature Needed:
They would like to have a feature where they can simplify their call-routing
No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
a feature where they can forward calls without manually entering any user extension to route the call1 vote -
Option to disable Require unique email IDs when adding users
Instead of using a dummy email address when adding user extension, it will best to have an option to disable 'Require unique email IDs' and add user extensions with the same email addresses
3 votes -
Forward voicemail to another extension through phone login and follow the forwarded extension's voicemail delivery rules
Problem:When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.
Steps to Reproduce: PRECONDITIONS
1) Change the Call Queue voicemail delivery from "My extension" to "Another Extension" and select User A
2) Make a phone call to User B
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User B
Steps to Reproduce:
1) Login to the VM mailbox of User B through their IP Phone or calling *86
2) Enter PIN code for User…3 votes -
Interaction w/ IVR Allows Callers to Remain
We are a major restaurant chain who relies on customers calling our restaurants to place orders, reservations and ask general questions of our store staff. During peak hours, sometimes our staff is not able to answer the phone within the desired amount of time and therefore we ask our customers (within the IVR) if they would like to remain on hold - press 1 and if not, hang up or the call hangs up. After a recent update - this feature we came to rely on was ended due to the "looping" nature that could occur if callers wanted to…
25 votes -
International Outbound Calling Controls
Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.
4 votes -
Capability to give access to SMS that the SMS recipient is receiving from the Auto-Receptionist number to other users in the account
This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.
2 votes -
DELETE PORTAL PERSONAL CONTACTS AT ONCE
Customer hasd 10,000 personal contacts and is requesting to have an option to delete all contacts AT ONCE in the portal / my extension page. They are able to export the contacts already but is now faced with the time consuming contact deletion of 50 per page (since the option of 100 and 200 gives them an erro"cannot be completed at this time")
5 votes -
fax recipient during business and after hours
it would be useful if we have the option to setup a fax recipient during business hours and after hours not only just one fax recipient for both, we have 2 users dedicated to receive faxes one for business hours and one for after hours.
2 votes -
Ability to Hide or Filter User Roles
I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide option or having the ability to filter the roles to Pre-defined role (out of the box) or a custom role would be very helpful.
5 votes -
RingCentral Partner - view all customer support cases from a central location.
As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in order to see their support cases.
3 votes -
Skip the IVR greeting
Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.
1 vote -
Larger Capacity For the numbers that can used under custom rule for caller ID
Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .
2 votes -
Additional Transfer Option
Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.
1 vote
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