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3002 results found

  1. cx is rquesting if we could removed the
    abandon call record during after hours

    1 vote

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  2. A feature for adding another number for receiving notifications

    1 vote

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  3. IVR menu to have a personalized connecting message in the middle

    1 vote

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  4. for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller

    1 vote

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  5. The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email

    1 vote

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  6. The customer is experiencing issues making calls using a Maltese number and found out that the number is an IVN. We advised that IVNs are intended for inbound calls only. However, we do not support Maltese MVP GO at the moment. We need this added in future updates and all other countries with no existing MVP GO.

    2 votes

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  7. customer is request to allow them to upload all of their contact more than 350 , instead of by 25 or by page

    2 votes

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  8. Business Type: Hospital
    Situation: They can't tell the availability of the doctors -
    No specific dates
    Feature Needed:
    They would like to have a feature where they can simplify their call-routing
    No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
    a feature where they can forward calls without manually entering any user extension to route the call

    1 vote

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  9. Instead of using a dummy email address when adding user extension, it will best to have an option to disable 'Require unique email IDs' and add user extensions with the same email addresses

    3 votes

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  10. Problem:When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.
    Steps to Reproduce: PRECONDITIONS
    1) Change the Call Queue voicemail delivery from "My extension" to "Another Extension" and select User A
    2) Make a phone call to User B
    3) Allow the call to go missed and leave a voicemail
    4) Voicemail is delivered to the mailbox of User B
    Steps to Reproduce:
    1) Login to the VM mailbox of User B through their IP Phone or calling *86
    2) Enter PIN code for User…

    3 votes

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  11. We are a major restaurant chain who relies on customers calling our restaurants to place orders, reservations and ask general questions of our store staff. During peak hours, sometimes our staff is not able to answer the phone within the desired amount of time and therefore we ask our customers (within the IVR) if they would like to remain on hold - press 1 and if not, hang up or the call hangs up. After a recent update - this feature we came to rely on was ended due to the "looping" nature that could occur if callers wanted to…

    25 votes

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  12. Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.

    4 votes

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  13. This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.

    2 votes

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  14. Customer hasd 10,000 personal contacts and is requesting to have an option to delete all contacts AT ONCE in the portal / my extension page. They are able to export the contacts already but is now faced with the time consuming contact deletion of 50 per page (since the option of 100 and 200 gives them an erro"cannot be completed at this time")

    5 votes

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  15. it would be useful if we have the option to setup a fax recipient during business hours and after hours not only just one fax recipient for both, we have 2 users dedicated to receive faxes one for business hours and one for after hours.

    2 votes

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  16. I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide option or having the ability to filter the roles to Pre-defined role (out of the box) or a custom role would be very helpful.

    5 votes

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  17. As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in order to see their support cases.

    3 votes

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  18. Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.

    1 vote

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  19. Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .

    2 votes

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  20. Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.

    1 vote

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