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Phone & Messaging

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3086 results found

  1. looking for an option to have a report to see individual user extensions who divert calls to call queue.

    1 vote

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  2. We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…

    1 vote

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  3. We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.

    1 vote

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  4. It will help those that are uploading thousands of personal contacts with web pages that has special characters

    4 votes

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  5. This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.

    4 votes

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  6. Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.

    2 votes

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  7. Option to see the total number of calls of a user with a Standard role in the online account

    1 vote

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  8. The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.

    -He would prefer the surname in the dial-by-name directory.
    -He doesn't want to use the first name of their employee.

    3 votes

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  9. Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.

    6 votes

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  10. Please create a messaging notification option for "all types of calls" and not just missed calls

    2 votes

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  11. When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.

    2 votes

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  12. Instead of having a customer wait until the contract renewal one should be able to mark a MVP license to not renew. This would add option for Available licenses to be marked for deletion on renewal.

    2 votes

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  13. Customer wanted a feature where the customer can call his number and can be setup to only ring the phone and should not be able to be answered

    1 vote

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  14. Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information:…

    1 vote

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  15. There should be an option to take or reject screened calls.

    1 vote

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  16. When a specific user initiates an outbound fax, users will still have the option to choose a different number but the default will be what was used in the template instead of a default fax number.

    1 vote

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  17. We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played

    1 vote

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  18. The option to download the message data export via admin portal.

    1 vote

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  19. Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer

    1 vote

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  20. It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english and plays to a French language option so to say... well clients that speak frech but don't know English wont understand the message.The message can maybe have at most two languages play without it becoming unpractical but it would be much better to have the message focused to the specific language.

    3 votes

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