3679 results found
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copy or transfer full details of Call queue to Excell automatic not manual input
to copy or transfer full details of Call queue to Excel automatic not manual input
1 vote -
Max Agents in Simultaneous Call Queue
Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible
4 votes -
Option to remove main company number for outbound caller ID settings
Hi, On behalf of Mr. Alex Moore of TowerPoint. The customer would like to have the option to remove the main company number as an outbound caller ID number for other users in the account. Currently, the numbers that will appear as an option for outbound caller ID are the main number, direct number, and number assigned to the auto-receptionist. Customer wants for their users to only have the direct number as an option to set up as an outbound caller ID.
45 votes -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
2 votes -
2 dashboard in 1 reports
I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."
1 vote -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
8 votes -
Option for Admins to download SW configurations to offsite server for disaster recovery
To provide admins the capability to export their SW configurations should there be a situation where RC goes completely down, and offload to a 3rd party server where can be then exported back without losing continuity.
2 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
17 votes -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
14 votes -
IVR setup for internal calls
Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.
1 vote -
Add more carriers on Notifications to notify via SMS
It's best we can add more carriers from the list to notify via SMS.
1 vote -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
14 votes -
Adding key presses to IVR to leave a callback number
If it is possible to add a specific key press to the IVR to leave the callback number of the caller.
6 votes -
Transfer customer to receive a text message
Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.
2 votes -
Ability to Archive other data for all users not just call recordings
Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
7 votes -
Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.
Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.
4 votes -
Voicemail loop
A feature in which if the call reaches the voicemail greeting, there would be an option to repeat the greeting and select to forward the voicemail to another extension`s voicemail box
4 votes -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
3 votes -
Wants to have template in adding members on multiple parking locations.
Wants to have template in adding members on multiple parking locations.
1 vote -
Ability to filter Business Analytics by Toll-Free Numbers
Currently, the Business Analytics portal only has the option to filter Widgets by Company Numbers. I would like the ability to filter by all Toll-Free numbers on the account. Frequently, Toll-Free numbers are not only assigned to the company, they are assigned to Call Queues, Users, etc. I would like to have the ability to pull in all the locations where Toll-Free numbers are assigned in one Widget.
1 vote
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