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  1. I'm trying to find or create a report that will easily let me see how many calls a given agent did not accept from the queue. I know there are different tags such as Refused, Not Answered, Abandoned, but I'm specifically looking for data around call that were specifically avoided when it rang the agent.

    1 vote

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  2. Option to switch our method of concatenation supported when using SMS/MMS feature.

    1 vote

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  3. In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…

    2 votes

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  4. ... using the inventory and delete extension option. When selecting the user extension under devices and numbers, there should be an option or a button that says "swap number" and will have an option to select an extension number to swap the number.. To be able to easily swap or change the numbers from the extensions

    1 vote

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  5. For MVP plans, we want a feature wherein once someone left a voicemail, it will not show the details of the caller. For Message-Only Extension it should not show as well the phone numbers that the caller dialed

    2 votes

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  6. Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.

    4 votes

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  7. Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.

    4 votes

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  8. We need to able to customize the report to remove the KPI when downloaded on the performance report

    1 vote

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  9. phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating

    1 vote

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  10. When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.

    1 vote

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  11. It would be helpful for clients to have a new tab under Group Membership for "Call Handling" which lists any and all other user extensions that the user's device(s) are in the call flow for.

    1 vote

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  12. When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.

    1 vote

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  13. Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
    block to the customer's system.
    for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
    before it proceeds.

    1 vote

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  14. This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.

    1 vote

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  15. For Custom Roles, when access to company recordings is allowed, that user has access to all recordings in the UC side. Can we allow this access to be limited to certain departments?

    1 vote

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  16. I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks

    2 votes

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  17. Customer requesting to update the details for port in under Signing the LOA As it they were given an options for eLOA or manually however it was not explained that RingCentral would complete and execute the LOA.

    1 vote

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  18. it would be helpful if we can export or there's an option for us to sync our company contacts to our personal/3rd party email, like gmail, yahoo, etc.

    1 vote

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  19. I mistakenly deleted a site for our multi site It would be better if there is a way to recover the deleted site if there will be a site that has been deleted by mistake for your customers to recover rather than setting it up from scratch

    1 vote

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  20. Cx wants a nested IVR which is to bypass the first IVR Menu set up and directly connect to the second IVR but still the dialed number is the main company numberI am trying to call the number in this format
    828537155491

    1 vote

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