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  1. We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently the Admin Portal requires me to create a new rule for each individual queue AND requires me to change it for each individual queue on the fly. What I would like to see is an option of ALL custom rules I've already created for any queue visible to toggle on and off along with the option to create…

    3 votes

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  2. We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.

    91 votes

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    Planned  ·  10 comments  ·  Admin Portal  ·  Admin →
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  3. my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time

    2 votes

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  4. Would like the ability to ring to one group at one ring, then another group at another ring, and another group at third ring, etc. The ability to switch who the call goes to based on the amount of rings.

    1 vote

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  5. An easy way to check if all users on the account are using default VM greetings or Customize VM Greetings

    1 vote

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  6. When someone calls from Outside and the receptionist Puts him/her on Hold after 5 Min to ring again on the Receptionist s phone automatically.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  7. Be able to run performance reports for calls, queues, meetings, etc, that contains the data real and be sent via email. What is being experienced is that reports received via email is 24 hours delay (data of yesterday).

    1 vote

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  8. Currently, if an additional number is required to be added to a user's account, it's not clear whether this comes with an additional fee ($4.99CAD monthly / $59.88CAD per year) and therefore clients do not know/expect the additional price. There isn't a page within the workflow that shows the price for a secondary DL and asks for acceptance, as there is when adding a new license or new phone. Could this be added to make it extra clear there's a charge associated with adding an additional DL?

    2 votes

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  9. Please change the html element #greetingText on the Prompt tab of the IVR Menu on the Admin Portal. It's way too small to write anything out and see the results. I recommend a min-height property of 500px, as well as keeping the height: auto for the element ".bootstrap-rc textarea.form-control, .bootstrap-rc-styles textarea.form-control"

    2 votes

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  10. This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.

    4 votes

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  11. -Service portal visibility how many users/ devices logged-in on each extension and historical log-ins like (time, device type etc)-This feature is similar to a call queue where you can see members of the queue. Here you just need to show if there are other users using the same extensionPurpose: Security and employee visibility (attendance/agent billing purposes)This is a submission on behalf of the customer

    3 votes

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  12. Partner wanted to have the option to block calls from a particular number going to a CQ Ext. The number will only be blocked to a particular CQ Ext member. Example: Call Queue Ext 61 | User Members Ext 1, 2, and 3Blocked Number: 0123456789Behavior: Blocked number should not ring to Ext 2 when the call is coming from the CQ Ext.

    1 vote

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  13. I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.

    10 votes

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  14. This would be useful if a company has multiple devices that they need to set the number of rings to, they don't need to go to User > select the ext > Call handling > then set the number of rings for the device

    3 votes

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  15. RingCetral number reflecting when being dialed then connects to call queue then being answerred by the external number, right now when we call our RingCentral number that was connected to call queue then being transferred to external number it still shows the caller phone number.

    5 votes

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  16. Allow 2 tenants to 1 RingCentral account through SSO.

    2 votes

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  17. provision a conference room speaker phone or any deskphones that can be used at any time without a user id and password.

    1 vote

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  18. want to set up options where we can manully delete bulk faxes instead of doing it one by one , there should also be an option where we can set up a period that faxes can be kept on our inbox and auto delete it on certain period

    1 vote

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  19. Currently the automatic reports can only be sent automatically for all the calls received on the account. Would like the possibility to be sent automatically with the same fields but only for certain users/call queues/phone numbers

    1 vote

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  20. The customer wanted to have a generic link or one link that can be used for different scheduled video meetings.

    1 vote

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