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  1. Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the user right away since we need to forward their calls to a main queue for 30 days. Having the option to turn this feature off for the user would be nice.Another potential option is to add a voicemail option to disable "Call Log Email Delivery" since Admins can reset the…

    25 votes

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  2. Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manually.Once you program a single button manually, changes to the HUD will no longer populate buttons on your desk phone, which is the only way to find the BLF code for someone, that you need to add manually. When a new user is added to the system, a phone must be reset, to allow the HUD to populate the buttons to find their…

    4 votes

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  3. It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of it, they could override a users speed dial unknowingly or unintentionally. Allowing admins to see user created speed dials would eliminate this potential issue.

    16 votes

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  4. ...by a user to send fax internally/within the company.. It will be beneficial to the users since they can identify right away that the number is the main company and not the super admin.

    1 vote

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  5. Edit Other User LOB DashboardWe are not able to edit the widgets or any information in the other user created dashboard on LOB. What the point of sharing a dash is for me when I can see everything but cannot edit it.

    2 votes

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  6. We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.

    2 votes

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  7. With this user extensions should not be manually assigned to a different site before the assigned number of that extension can be used as a caller ID name.

    2 votes

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  8. The customer does not want to re-record their greeting every time they have a closure/ holiday/ training session and advise that the office is closed during those set days/ hours.

    1 vote

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  9. Need to have possibility to manage status of auto call recording during account creation procedure or globaly. Btw, existing menu=>"Auto-Receptionist>General Settings>Enable Automatic Call Recording " looks similar to Global switch for On/Off but works different. So my proposal is to add On\Off to role template or add Global On/OFF for all account.

    1 vote

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  10. It is useful if we need to manually check all blocked numbers and to have a hard copy of the List

    1 vote

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  11. Sync Ring Central with Dealer center CRM Automotive related so I am able to auto sync contacts/ calls from customers

    1 vote

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  12. When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, without worrying about accidental interruptions.

    8 votes

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  13. ...e need them.. Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.

    2 votes

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  14. Ability to Remove the *9 or the ability of the users stop the automatic call recording manually

    1 vote

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  15. Our Identity and Access Management policies requires a daily export of application users via CSV.

    1 vote

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  16. To notify the admin or the user if a phone number is changed/deleted from the account due to bad number.

    1 vote

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  17. Kindly check if you can add a features where we can get a notification if one of our VIP client is calling. Capability to received notices so that we can place a current call on hold and switch line to our VIP client after creating certain call rule

    1 vote

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  18. It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  19. A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  20. I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.

    11 votes

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