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3086 results found

  1. Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.

    1 vote

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  2. Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.

    1 vote

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  3. Customer requesting to have the Front Desk a capability to access Auto receptionist on the admin portal without changing their role to super admin

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  4. Wanted to request for a feature when a client is calling the company number they'll receive a link to fill in information

    1 vote

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  5. I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.

    6 votes

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  6. Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?

    8 votes

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  7. ... name will show or direct number to our extension. capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our name will show or direct number to our extension

    2 votes

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  8. Should be able to set multiple emails to receive failed login attempts on the online account

    1 vote

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  9. Custom rule for the whole call queue in general not multi site

    1 vote

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  10. The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.

    2 votes

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  11. the cx wanted to convert the voicemail to a excel file

    2 votes

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  12. Deactivated account will not loose contacts

    1 vote

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  13. I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ability to take that free account and convert it to use with a managed account? Or another means of take over? Currently I have to create a ticket and get the account deleted.

    1 vote

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  14. Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)

    3 votes

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  15. Customer would like to have a feature where they can process order on their end to update caller id or it would be best that caller id automatically assign to users without processing manual registration on caller id

    1 vote

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  16. This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose a keypress if they can leave a voicemail and another customizable keypress option for the directory or other options that the user may prefer.

    1 vote

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  17. One of our customers would want a simplified guide on how to use the RingCentral app; how to make calls; how to check messages etc. The customer wants a simple printable guide that's available in either the admin portal or the support site

    2 votes

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  18. It would be nice to have a profile photo of all users in the Admin Portal.

    1 vote

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  19. I know I previously came across a place previously where I could see all the different teams which have been created on our account, but I can't find it anymore. I only see the teams I am a member of - I know there are a number of other teams. As the system administrator/owner, I know there was a place I could go to see ALL the teams, whether I was a member or not...

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. The service.ringcentral.com / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, especially if we could control it by role, site, or even at the user level.

    6 votes

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