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3006 results found

  1. RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.

    2 votes

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  2. Customer needs ability to restrict registration of IP Hardphone to RingCentral if Hardphone is taken off of Customer Network. Customer is trying to mitigate what they consider a security risk.

    3 votes

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  3. The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.

    1 vote

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  4. Has an option to Edit or customize the results section on call logs at SW

    1 vote

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  5. CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.

    1 vote

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  6. Customer want to have the Voicemail recording ability to message only extension

    1 vote

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  7. Add an option to disable TCR voicemail reminder.

    1 vote

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  8. does Ring Central have the option to add music to the background of an automated voicemail?

    1 vote

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  9. I use the text feature A LOT, but when I am out of town or off, they go unanswered. I would like to set and auto reply when I am out of the office.

    2 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. From a client- Just thought of something that would make my life easier, I have some generic accounts that are Enabled, but not Activated. That’s because it’s just a generic email and there is no one to click the activate button. Right now I have to call or chat with RC tech support to get those accounts activated. I would LOVE if I could do this myself.

    2 votes

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  11. Hi Please include a feature were end user can change the schedule for the entire account all at once, call queue user extension and company settings

    4 votes

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  12. ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app

    1 vote

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  13. If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process

    1 vote

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  14. Option to Add IVR as presence so that if it does not get answered, call is routed back to the IVR.Customer's verbatim: We have calls that come in to an IVR on the MVP side. There are a number of options, for reaching members of this team. We want a way to make this number ring as a presence on their softphone and in the event they do not answer, it goes back to the call routing.

    1 vote

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  15. for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime

    2 votes

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  16. i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.

    2 votes

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  17. I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.

    1 vote

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  18. Ability to make outbound calls with IVR - the customer gets a call from a robot

    2 votes

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  19. When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of knowing which one failed cause the document names are the same. Also when going to the failed faxes you can't click on the document to view the pdf like you can for successfully sent faxes. So perhaps a fax notification option to add the first page of the cover page to the notification. Thanks.

    2 votes

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  20. This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details

    1 vote

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