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3086 results found

  1. Please add a key template for the Polycom VVX 311 so we can centrally manage speed dials and the function of the softkeys.

    2 votes

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  2. Need to have possibility to manage status of auto call recording during account creation procedure or globaly. Btw, existing menu=>"Auto-Receptionist>General Settings>Enable Automatic Call Recording " looks similar to Global switch for On/Off but works different. So my proposal is to add On\Off to role template or add Global On/OFF for all account.

    1 vote

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  3. It is useful if we need to manually check all blocked numbers and to have a hard copy of the List

    1 vote

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  4. When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, without worrying about accidental interruptions.

    8 votes

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  5. There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recording through FTP or save the recording for at least two years minor maximum of 2 years.

    21 votes

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  6. ...e need them.. Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.

    2 votes

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  7. Ability to Remove the *9 or the ability of the users stop the automatic call recording manually

    1 vote

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  8. Our Identity and Access Management policies requires a daily export of application users via CSV.

    1 vote

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  9. To notify the admin or the user if a phone number is changed/deleted from the account due to bad number.

    1 vote

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  10. It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  11. A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.

    11 votes

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  13. it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.

    3 votes

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  14. ...landline). RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)The ringtone sound and the volume of the ringtone is very loud and sounds like an old-school landline telephone. Many users find the sound distracting and "painful."There are no settings to turn this off, change the ringtone or adjust the volume.

    1 vote

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  15. This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this feature will be added on the admin portal

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Current Behavior:Login to https://app.ringcentral.com/
    Once logged in, click on Contacts.
    Company contacts will show only user extensions. The rest will show under "Other".

    1 vote

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  17. Customer would like to have a "test run" feature option on admin portal specifically for call forwarding issue so that they can easily identify where is the problem came from and easy to fix or adjust the settings

    1 vote

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  18. This is a description of the Issue you are communicating about. Typically when you are logged into a workstation, the computer will appear under Serial No. That is not happening here. We have uninstalled and reinstalled the application. Please advise as to how we can resolve this issue.

    1 vote

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  19. ...rding of a specific extension.. Beneficial for the users since they can identify where the call is coming from on their external number.

    1 vote

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  20. ims/xanatek intergration with ringcentral would be nice to be able to sync our contacts seemlessly

    1 vote

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