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3007 results found

  1. Is it possible for to have more than one manager configured for each user group to be able to monitor their call activity, please advise?

    1 vote

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  2. Option To Undo The Action For Deleted User

    3 votes

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  3. They have a user who has a 2 characters last name only and the request to have the dial by name directory press option to allow 2 digit dialing instead of 3.

    Behavior: When the caller chooses dial by name directory from the IVR option , they requests for 2 digits/characters to be allowed instead of 3

    Step to Reproduce:
    Dialed Main number
    Choose DIAL-BY-NAME DIRECTORTY
    Press 2 digits only and should connect to the user with 2 characters on his last name

    2 votes

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  4. The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete or remove the whole recording from the system. They still want to be able to see that they have had those calls, just not allow anyone to download or listen to them.

    2 votes

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  5. It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…

    14 votes

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  6. Push to Talk should have its own role permissions and not rely on permissions from meetings.

    1 vote

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  7. it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only

    1 vote

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  8. The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.

    1 vote

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  9. Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.

    1 vote

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  10. I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.

    2 votes

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  11. Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?

    1 vote

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  12. This helps the users to easily interface with other systems, achieving even higher site security.

    1 vote

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  13. I would like to use this feature . that if a client sends a sms to have an auto response. but this feature is not yet available.

    2 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.

    4 votes

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  15. How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.

    1 vote

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  16. allows for viewing of RC usage and justification for expense

    1 vote

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  17. Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    1 vote

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  18. 1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)

    1 vote

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  19. I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.

    1 vote

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  20. The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent.We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also see Company address (ERL) where the user has an actual PERL.We need this report to be able to reconcil telephone locations and to assure complaince with Ray Baum's Act. Can the addresses shown be consistent and actually represent the user's current PERL or effective ERL address?

    15 votes

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