3952 results found
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Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
15 votes -
Special Rates Table - Call Barring
Request is for ability to stop users from calling specific numbers (like 118xxx numbers), as they carry a high cost.
3 votes -
an option on the User extension tab the ability to create a unique IVR option on the User Tab not on the IVR menu
an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu
3 votes -
Voicemail check box
In the voicemail section in the app (MVP and softphone) plus in the admin portal there should be a check mark box so that we can mark when a situation has been handled. This should be included for user extensions and for call queue voicemails
3 votes -
Show # of sms messages in Desktop/Website Portal
Just display the number of SMS messages sent so I can know how many text messages I'm using in the month.
3 votes -
Assign voicemail box to an external number or create multiple voicemail box from external number
Caller would like to create multiple voicemail box from an external number. He wanna be able to assign a voicemail box to an external number.
3 votes -
International calls report
Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.
29 votes -
Removing custom hold music for internal users
Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like our customers, prospects, vendors, etc. Thank you.
3 votes -
Automatically enable Do Not Disturb when away from desk
Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
1 vote -
Dial by extension
Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.
22 votes -
Searching and Extension Creation using a regex or wildcard format
I would love to have the ability to both search for extensions and create new user extensions via some form of regex or wildcard extension format. For example when creating a new user, we are asked to choose an extension number. We have specific roles in our organization we like to keep within the 7000 range of extensions. Currently, I have to go searching for the next availabe extension in that pattern.
It would be great if I did not have to go searching at all and could just enter something like 7*** or 7### and the system would assign…
1 vote -
ability to check the calls that did not hit our logs
customer would like to have the ability to check the calls that did not hit our logs.
1 vote -
Ability to stop pending outbound faxes
would love to have the ability to stop pending outbound faxes from the call log
6 votes -
Track the login/logout of an ext to the Call Queue
Customer would like to be able to check the login/logout of an extension on the call queue.
8 votes -
Limit users to forward calls to external number
Customer would like to be able to Limit users to forward calls to external number.
1 vote -
Assign main line to more than 2 users
wants to have the feature to assign the main line number to more than two persons to receive the call.
1 vote -
Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent
There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.
The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:
Specify who will receive billing alerts
Whether these alerts come in via SMS or Email
Control over notification thresholds (ex. For X product,…5 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
Increase Number of Allowed Recordings
Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that RingCentral can keep and not just through the Archiver.
8 votes -
Option to leave a voicemail when the call is onhold
It's better to have an option to leave a voicemail if the call is on hold for 2 minutes.
1 vote
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