3679 results found
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Starting a RingCentral Partner Advisory Group
We are looking to establish a RingCentral Partner Advisory Group, please reply if there is any interest in joining.
1 vote -
park location option for callback
ability to have the option to customize park location like offering message for callback
1 vote -
Disable Send SMS to US Numbers
A way to stop SMS delivery to US numbers from RingCentral Canada account.
1 vote -
Template to Change Emergency Response Location for User's Phone
It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
9 votes -
block route of call to extensions that are not included in the ivr
It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
2 votes -
Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions
We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on
8 votes -
ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
3 votes -
Filter Automated SMS
It's better to have an identifier or atleast a feature to filter automated SMS or that came from Bots/Robot/Auto Generated to RingCentral numbers.
1 vote -
Recording only 1 side of the conversation please
The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.
3 votes -
Allow the option to disable 2FA on Entire Account
There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through
8 votes -
Inbound caller ID for role over calls
A feature in which the role over calls will show over flow call queue name and not the call queue that roled over the call
3 votes -
Disable * 9 function for selected users
A feature to disable the * 9 function for muting calls for selected user extensions
3 votes -
Add and Delete users and user history easier
When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we change the user to Teller or MSR until we hire another employee. When the new employee starts we edit the old user with the new user info and save. Well the new employee can see all of the old employees text messages, chats, vm's. Its really not professional. Need something…
4 votes -
company fax to print in fax machine in the fax only extension
Hi TeamRequesting to have a feature that company fax to to be forwarded to a fax extension and print to a fax machine, with different fax number set on the ATAThanks,
5 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
21 votes -
Parked calls should be routed back to Park Group
Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user
7 votes -
SMS Autoreply but on IVR Level
The current SMS autoreply is for user level only.https://www.ringcentral.com/apps/automatorYou can only send an autoreply from the direct number but not on the IVR menu number or phone numbers attached to the IVR menu.Please have that feature available
6 votes -
Needs to have more that 90days or to have extension on the call recording time in server and also wants to have recording sent directly ...
...to the customer each month. additional days for the data retention on call recording and also wants the recording to be sent automatically to the customer
3 votes -
Contact personnalisé
"Importation par bloc à partir d'un fichier excel : potentiel feature request : détails sur le souhaité :Liste de contact en .csv pour importer ses utilisateurs sur RingCentral + apporter les raccourcis de touche avec un fichier .csv > Case déjà existant"
1 vote -
Extractions sur les files d’attentes et groupe d’appels avec règle de redirection
Bonjour ; Extractions sur les files d’attentes et groupe d’appels avec règle de redirectionCordialement
1 vote
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