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  1. Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.

    1 vote

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  2. Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.

    1 vote

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  3. Please add a key template for the Polycom VVX 311 so we can centrally manage speed dials and the function of the softkeys.

    1 vote

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  4. It would make sense to be able to duplicate a custom rule

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. ... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call

    1 vote

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  6. Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.

    1 vote

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  7. In order for the company to categorize both incoming and outgoing calls for better reporting

    1 vote

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  8. Log that shows when they turn their phone on DND, turn it back to available status.

    2 votes

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  9. It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time

    8 votes

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  10. I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…

    1 vote

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  11. When the customer was using their previous cisco phone service in the scenario that their was ever a threat called into a school, customer would use the function *57 that would blacklist the number when they checked their logs, the customer wishes to add function on RingCentral that they could use in the case of a threat being called in.

    2 votes

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  12. It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed that they are in the office, but unavailable at this moment. VS being offline, and not available because they're out of the office for the day. At this time, we currently remote into the user's system to update, or, change their password while they're out, to log in as them, and update that way. Very clunky…

    9 votes

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  13. Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.

    1 vote

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  14. Set a limit for our Auto Purchase with that feature we can control our paid

    1 vote

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  15. We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios:Keeping track of auto recorded calls that are about to be deleted.Managing cloud/computer storage.

    13 votes

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  16. The request is for Service Web to provide a specific report for billing. It should include information about licenses, pricing, sites, cost centers and billing codes. Currently, this has to be produced manually using excel, references ins excel and manually copying and pasting. Ideal scenario would be an output directly using a single button providing all the information listed above.

    1 vote

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  17. ...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

    1 vote

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  18. End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).

    1 vote

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  19. When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.

    4 votes

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  20. To update the ERLs for all users in one go through the admin portal.

    1 vote

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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