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3008 results found

  1. SSO for Google Workspace

    1 vote

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  2. In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.

    11 votes

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  3. Managers would benefit from this when they want to check if their employees are available on RingCentral or not. If their employees mark themselves "invisible", then that's not helpful at all.

    3 votes

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  4. We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.

    2 votes

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  5. If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.

    2 votes

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  6. Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)

    1 vote

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  7. For the cust can see the entire pages of the fax

    1 vote

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  8. When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to configure both options. Example: Press 1-Dial by First name, Press 2- Dial by Last name. Leave the Search Criteria in General settings to select who to search for under the IVR per Site. Leave these options as: All users in directory, Users in selected sites, and Users in same site as the IVR Menu.

    5 votes

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  9. The customer would like to check if it's possible to import a contact and have a separate list for fax contact and phone contact

    2 votes

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  10. Would like to be able to filter the download user list by Role, Site, Status, and Department before downloading the list. This is beneficial for my company that has over 3000 users and more than 50 site. The download user list should only download what has already been filtered under the users with extensions or download all users.

    24 votes

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  11. We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. The NFC works to pair you to the phone via Bluetooth and it will be very beneficial not only to us but to others to have this kind of fature be supported in RC system.

    1 vote

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  12. Determining if the user is using a mobile app via admin portal > Phone System > Phone & Devices and User Phones

    1 vote

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  13. When the customer will go to the user's call handling she will have an option to forward multiple fax extension to her extension.

    1 vote

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  14. I request that my employees do not have access to recorded conversations.

    1 vote

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  15. to have a back up ACR once ACR is enabled on the acct

    1 vote

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  16. PLease add an option where users can disable call recording on internal transfers (like peer to peer)

    6 votes

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  17. In our account we have 2 types of licenses due to an agreement made during implementation on pricing of these two licenses. While the license itself is the exact same (MVP) the cost is different and therefore broken down into MVP and MVP. I would like the ability, as the Admin, to select which license to assign to which extension. The MVP^ licenses are meant for emergency lines while the MVP is designated for End Users. When auditing my account, I notice that Users and Emergency Lines are mixed between both MVP and MVP. Currently my only workaround…

    15 votes

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  18. It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default which consume toll free minutes if there are robo callers.

    2 votes

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  19. To have an option on the account to copy other user's presence without using a template

    1 vote

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  20. It will be useful for our customers to get an option to transfer calls from a delegated line to a call queue

    1 vote

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