3885 results found
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Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes -
call queue route call to members per number of ring
would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers
1 vote -
Edit notification
We are forwarding voicemail notification from our extension to a specific extension 101 we would like an option for us to change the notification content and address it to the owner of the extension were the Voicemail is forwarded
1 vote -
received a notification if one of your VIP number is calling
Kindly check if you can add a features where we can get a notification if one of our VIP client is calling. Capability to received notices so that we can place a current call on hold and switch line to our VIP client after creating certain call rule
7 votes -
Add Teams Plugin as an app under "app access" when defining roles
Want to be able to seperately control users ability to use RingCentral for Teams app/plugin from the main desktop app.
Currently, if I define a role as not having access to the desktop app, users with that role will be unable to use RingCentral for desktop (expected) AND unable to login to RingCentral for Teams (unexpected).
1 vote -
Call handling
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
1 vote -
separate Screening, Greeting & Hold Music option under Role
It's best if we have this three options under Roles be separated.
1 vote -
copy or transfer full details of Call queue to Excell automatic not manual input
to copy or transfer full details of Call queue to Excel automatic not manual input
1 vote -
Optimize the blocked calls section in admin portal
Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.3 votes -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
2 votes -
2 dashboard in 1 reports
I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."
1 vote -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
8 votes -
Option for Admins to download SW configurations to offsite server for disaster recovery
To provide admins the capability to export their SW configurations should there be a situation where RC goes completely down, and offload to a 3rd party server where can be then exported back without losing continuity.
2 votes -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
14 votes -
Allow remote control using app.ringcentral.com and mobile apps
Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version
16 votes -
IVR setup for internal calls
Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.
1 vote -
Add more carriers on Notifications to notify via SMS
It's best we can add more carriers from the list to notify via SMS.
1 vote -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
17 votes -
Adding key presses to IVR to leave a callback number
If it is possible to add a specific key press to the IVR to leave the callback number of the caller.
6 votes -
Transfer customer to receive a text message
Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.
2 votes
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