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3039 results found

  1. Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. The request is for a methodology to determine source IP to restrict access to administration.

    1 vote

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  3. Send the Fax Transmission result to the printer(to be automatically printed). Instead of just SMS and email, customers would like to have an option to have it printed automatically.

    1 vote

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  4. during peak hours it would be helpful if we have the option to set a overflow group that is automatically active for a specific date and/or time so we don't need to manually enable the overflow on the service web

    1 vote

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  5. Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.

    1 vote

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  6. I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.

    1 vote

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  8. Similar to this idea: https://ideas.ringcentral.com/ideas/ENTCOM-I-189But customer is requesting to remove the details of Inbound caller id name or number for external caller only

    1 vote

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  9. Submitting in behalf of a business. Customer wanted service portal visibility to know how many devices are actively signed in and other login details even if users are sharing the same extension or logins

    1 vote

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  10. I think it would be easier to be able to download more items do bulk edits and the re-upload it. I know you can do it with users but there are some features that isn't on the form to bulk edit. Fore example. Would be nice if you can add the notifications changes, the Caller Id information, etc. After we had the port over I had to go in and change everyone's caller ID to their actual numbers and not our corporate number in a different state. Also, it would be nice to bulk edit auto-receptionist numbers so they can…

    1 vote

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  11. It would be beneficial to download all Numbers and bulk edit the Names in a spreadsheet then upload the changes. One by one takes too much time. Would help organize the account.

    1 vote

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  12. Currently when the customer adds a new user to a cost center, if there are no licenses allocated to that cost center the customer ends up purchasing a new license. With cost centers enabled the customer must take the extra step of moving licenses around to ensure they are not unintentially purchasing additional licenses. The idea is to allow an admin adding new users to a child cost center the ability to use an available license from the parent cost center.

    15 votes

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  13. cx wanted that all calls must be recordedautomatically even a newly added ext without going to the portal to edit the calls to be recorded.

    1 vote

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  14. After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com

    1 vote

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  15. I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.

    1 vote

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  16. Feature Request : changing the address on the home page of the admin portal
    Details : there is no option to change the address of the account on the home page located at the right hand side
    Significance of the feature : able to change the address on the home page screen of the admin portal
    Current behavior : not able to change the address
    Brand : bt cloud phone

    5 votes

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  17. As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..

    7 votes

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  18. Currently users will have to upload the mp3 file for the greeting message.The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording greeting.

    10 votes

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  19. Could you please untick/remove the “Send an email when a phone is added” option from all our users? Looks like I can’t do it through the user templates and user bulk update option

    2 votes

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  20. Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers

    19 votes

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