388 results found
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fax related concern
View Scheduled Faxes
Add the ability to view scheduled-to-be-sent faxes in the RingCentral app, including the recipient, scheduled date/time, and status. Ideally, users should also be able to edit or cancel scheduled faxes.Maintain Selected Contact Name
When sending a fax, users can select the desired contact name, but RingCentral may display a different name afterward if the same fax number is saved under multiple contacts. The selected contact name should be retained and displayed consistently in the fax record and history.1 vote -
Convert Fax from PDF to TIFF
Currently TIFF format is not working. Please have an option to convert the default format of attachments from PDF to TIFF for all future inbound / outbound faxes from our RC applications
2 votes -
Using Ivr Number For Incoming Fax
I want to use my number assigned to IVR menu also to receive incoming Faxes,
So that i can only use and can only provide 1 number to my customes.1 vote -
Allow RingCentral App for Print-to-Fax Settings without ATA Device
We would like to request the ability to enable the Print to Fax feature within the RingCentral app without requiring an ATA device to be set up. Our goal is to allow RingCentral applications to send fax documents directly to designated printers so that they are printed immediately, bypassing the need for any ATA hardware.
12 votes -
Extend Data Retention and Prevent Automatic Deletion of Sent Faxes / Outbound Fax Logs
We are requesting that RingCentral modify its data retention policy to prevent the automated, permanent deletion of Sent Faxes and their corresponding recipient metadata.
Currently, RingCentral's policy dictates that Sent Faxes are permanently purged from the servers after only 30 days, with no option for users to extend this timeframe natively within the app interface.
This short window creates a massive issue for business continuity, tracking, and basic customer service. If an employee needs to look back at a previous transmission to confirm exactly who received a document, the record is completely wiped out if it falls outside of that…
2 votes -
attach jpeg file for fax
When placing a fax attachment, j.peg is not being accepted unless you convert it to a PDF file.
It will be better if jpeg attachment can be accepted.1 vote -
ability to receive fax but disable outbound fax per user
When the fax setting is on for the account and the the user has a customized role of fax settings not enabled . The user should not have the ability to send fax
3 votes -
sender should received notification that fax has been received successfully
sender should received an email notification that the receiver successfully received the fax that was sent.
2 votes -
Have the ability to Block Faxes that does not have a Caller ID
Customer is requesting the ability to block incoming faxes that do not have Caller ID. Current system limitation: only available option is Call Screening for “No Caller ID,” which applies to both voice calls and fax traffic. Customer specifically wants fax-only Caller ID filtering without impacting incoming calls.
3 votes -
Fax transmission notification to include the name of the contact
The customer needs to see the name of the contact/business, not just the phone number, where the fax is going to. This needs to be included on the fax transmission notification.
2 votes -
Request to enable MFA for individual users when initiating outbound faxes through the RingCentral app.
For example, when a user accesses the Fax tab and clicks “Send New Fax,” MFA authentication should be required before they can proceed with sending the fax.
This added security measure will help ensure that only authorized users are able to send outbound faxes.2 votes -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
6 votes -
Increase limit for Fax Cover Page notes
Customer is getting an error message "Please enter no more than 600 characters" in their Cover page notes.
2 votes -
Allow Fax-Only Numbers to Appear in "Called Number" Selection for Site Custom Rules
Description:
Currently, phone numbers configured as Fax-only do not appear in the "Called Number" selection when creating or editing Site-level Custom Rules (Site Call Handling) in the admin portal.However, testing confirms that custom rules do successfully apply to fax traffic when the number is temporarily set to "Voice and Fax," added to the rule, and then reverted back to "Fax-only." This indicates that the backend supports fax interactions within custom rules, but the UI restricts selection based on number type.
Problem Statement:
This creates a usability gap where:Fax-only numbers are not selectable in the UI
But are technically…1 vote -
Improve Fax Service Compatibility with Special Characters and Emojis in User Extension Names
We would like to request an enhancement to improve the compatibility and validation handling of special characters, Unicode symbols, and emojis within user extension display names, specifically for RingCentral Fax services.
In a recent support investigation, outbound fax functionality consistently failed for a user who had an emoji included in their extension display name. After removing the emoji and refreshing the user session, outbound faxing immediately resumed normal operation.
While emojis and Unicode characters are generally accepted in user profile names across the platform, certain backend fax services or integrations may not fully support these characters, leading to unexpected service…
2 votes -
Ability to change Company name in the fax cover page every time I send faxes
I have 4 companies that I need to send faxes from but I'm using just 1 fax number. I need to toggle company name or have options to change it
2 votes -
Support for True Color Fax Transmission
Feature Request: Support for True Color Fax Transmission
Summary
Allow users to send and receive faxes in full color, ensuring that color documents are preserved during transmission whenever both the sending and receiving systems support it.Description
Currently, when users send a fax containing color, the document is often converted to black and white or grayscale, even if the original file contains color. This limits the usefulness of faxes for documents where color is essential, such as charts, diagrams, marketing materials, or branded forms.Providing true color fax support would allow users to maintain the integrity of their documents and…
3 votes -
Fix Automatic Fax Printing so that it works in A4
Currently the Automatic fax printing in Avaya Cloudoffice is unable to resize faxes to print in A4 - it generates printouts in A4 but for any printouts that are outside the margins of A4 it adds a blank page before and after each page of content.
This doesn't happen on every fax, but it is a very frequent occurrence in our environment, so much so that we can't use automatic printing, despite it being what we need to suit the system. Instead our team are having to manually print all faxes as they arrive.
Have worked with the support team…
2 votes -
Fax and call has different routing on the extension
We want that we can set a separate routing for a fax and separate routing for the calls. Example: I want all calls to the extension to be routed to an external number but all faxes to the extension will still be routed to a different number on a given time like either after hours or business hours
2 votes -
Enable the To and Company Field on the Classic CoverSheet
Enable the To and Company Field on the Classic Cover Sheet
1 vote
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