298 results found
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Allowed to see the DND Status of users on the desk phone presence
Users that had setup the presence on the desk phone should have something to distinguish whether the user on the screen is on available or on Do Not Disturb. As to not waste the time of the caller waiting.
4 votes -
Upgrade Firmware to Poly VVX deskphones
With the current version of 6.4.4 on the desk phones, the new Voyager headsets don't have the ability to answer, hangup, or adjust volume using the BT700 in the phone. Updating the phones to 6.4.6 is reported to solve the issue. See the release notes from HP. There are also other fixes in this release.https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/Software-UC-Software-6-4-6-was-released/td-p/8910203
1 vote -
Enhanced Compatibility for Poly Edge E Expansion Module
Objective: The purpose of this feature request is to enhance the compatibility of the Poly Edge E Expansion Module with the RingCentral system. Currently, the module is restricted to displaying a maximum of 48 name/number entries, and manual configuration attempts are rejected by the RingCentral server. This proposal aims to ensure seamless integration, allowing for more than 48 entries and, upon certification, facilitating assisted provisioning for users.Background: The Poly Edge E Expansion Module is currently not fully supported by RingCentral, and manual configurations are met with rejection by the RingCentral server. The accessory is expected to be certified in the…
1 vote -
Receive SMS using a Desk Phone
Want to receive SMS using the desk phone
2 votes -
Polycom VVX 311 Blueooth Compatibility
It would be great for the phone to be compatible for Blueooth Headset.Specially for Jabra Evolve 65
1 vote -
Key Templates for Poly VVX450
Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
13 votes -
Provisioned Yealink conference phones
Yealink conference phones should automatic provisioned lines base on their phone features like https://www.ringcentral.com/office/voip-phone/yealink-cp925.html - 5 way conferencing
https://www.ringcentral.com/office/voip-phone/yealink-cp965.html - 10 way conferencingBy default conference phones that provisioned for RingCentral has number of provisioned lines set to 1.1 vote -
Turn Custom Rules on and off Via a Physical handset.
this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in there as well by just toggling a switch on and off. many customers would love the convenience that would bring them.
4 votes -
Restart phones online through the RingCentral portal
Restart the phone without having to go the site location each time it needs to be rebooted.
3 votes -
View incoming calls in a call queue
I would like to have a feature that allows us to view incoming calls in a call queue. However, this feature may only be available in certain scenarios, such as calling directly to a user extension number.
2 votes -
Show Original Callers Number in Caller ID when Transferring calls to External numbers
The ability to show originating Caller ID not just internally but also to external numbers.
Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.
8 votes -
Be able to receive voicemail from Message only extension through desk phones only
Be able to receive voicemail from Message only extension through desk phones only The customer doesn't want to receive voicemail attachments and notifications sent to his email address. They don't want their email to voicemail attachments and notifications to avoid accumulating space from their email account.
2 votes -
Immediate transfer after pressing hold (Deskphones)
The Customer would like an option with their deskphones where if the hold softkey is pressed during an active call, it transfers it immediately to a different user, without dialing any extension.
1 vote -
Cisco 525G2 Support 5G Network Connection
The customer in question has recently acquired a new network router that boasts 5G Wi-Fi support and is seeking assistance with connecting their phone wirelessly to the network. Our team is well-versed in the latest networking technologies and is equipped to provide the necessary guidance to ensure successful integration.
1 vote -
Blocking of the "Domestic SMS Unregistered" SMS Type
Please help us review this idea so that some of the unregistered numbers to TCR will not be charged directly to our account.
1 vote -
Remove option to control DND on Polycom Phones
We need to have an option to remove/disable the ability to control the DND feature on Polycom Phones. This is to prevent other users to go on unathorized DND status.
1 vote -
Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones
We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the caller’s phone number. It is very confusing when we answer the phone expecting it was an internal call only to find an external caller. It appears that this was corrected for some other phone manufacturers, https://ideas.ringcentral.com/ideas/ENTCOM-I-48. Can you please correct it on the Mitel phones? We are using the Mitel 6940 phones.
13 votes -
Re-arrrange Softkey of a Hotdesk Phone (Poly)
specifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, they have to click the "More" soft key before they can see the "Log Out" Softkey. I would like them to see the Log Out softkey on the main page once they are logged in.
3 votes -
user work details on softphone to deskphone
user details (work number and email)on the RC app softphone sync with supported desk phone.
1 vote -
Hotdesk Outbound Caller ID
Would like to change the outbound caller id when using a common area phones
3 votes
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