357 results found
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Call queue button on phone set.
Need a call queue log in/log out button on physical phone.
6 votes -
911 call box provisioning
We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.
We need a feature on the RingCentral system that supports this setup.
1 vote -
Polycom VVX 450 Firmware Update to 6.4.6
Currently this model can only update to 6.4.4. I think 6.4.6 version will add some compatibility with the BT700 headset on these phones.
7 votes -
deskphone outbound caller id
Main number shows up on desk phone instead of extension number.
2 votes -
Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail
Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.
1 vote -
Add Soft Key for Paging Devices and Overhead paging
It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.
13 votes -
Bulk upload for hotdesking
Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.
2 votes -
Cisco support for shared lines
Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.
2 votes -
No Log-out key for Poly E450 and E350.
Our Poly E450 and E350 are both used as a Common/Hot deskphones. When a User login there is no "log-out" key. I was advised by the representative to use the Admin Portal or *91 since some of the deskphone model do not have log-out button.
Please add a log-out button on the phone models above.
1 vote -
Firmware Update Polycom VVX 601 6.4.4
Customer visited Polycom website and he has seen latest version of Polycom VVX 601 which is 6.4.4. As advised by SUP, to submit FR as it is still unsupported.
1 vote -
Downloadable User Manual for all desk phones
Wants to have accessible user manual for every phone purchased from RingCentral
1 vote -
Need "Display Extn Number" facility enabled to display extn numbers on Yealink Phones
Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.
Upon checking with support we have this feature with Polycom phones but Yealink phone is not included
1 vote -
MWI enable in the admin portal
We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.
1 vote -
Yealink Key Templates
If you are selling Yealink phone you should already have the templates available in the system.
44 votes -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
20 votes -
1 Number (RingEx License) assigned to 3 desk phones
It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses
2 votes -
Presence & Pickup for Parked Calls for Yealink W Series
Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
5 votes -
Transfer call via name and not extension number
Customer would like to have a way to transfer calls via name and not by extension numbers
1 vote -
2 votes
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Ability to provision Cisco Unified Call Manager (CUCM) Cisco phones
Have the ability to support cisco phones that were provisioned from Cisco Unified Call Manager (CUCM) (3rd party phones that are not 3PCC and 3PW) to be able to be used in RingCentral.
1 vote
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