712 results found
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Substitute caller id - RingCentral to RingCentral account
The customer is looking to use a phone number from another RingCentral account to be a substitute caller ID for his own RingCentral account.
2 votes -
Support for Yealink MP56 devices via Direct Routing 2.0
Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0
3 votes -
Have incoming calls to ring on the paging device
we have paging devices set up. is it possible to have in coming calls ring on the paging device
it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor3 votes -
callerID flexibility
We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature
3 votes -
Forward disabled users to another extension
Allow forwarding a disabled user to another extension.
1 vote -
Increase DTMF sound on mitel
Increasing the duration of DTMF sound of Mitel 6920 which is connected to a door phone.
1 vote -
Hold music while call is on mute
Customer is requesting for a feature where the callers can hear hold music even if they are just on mute. Currently, the hold music can only be heard if the customer is on hold.
1 vote -
Feature Request: Option to Disable Name Display for Inter-RingCentral Calls
We request the implementation of a new setting, likely within the Admin Portal, that allows an organization to disable the automatic display of a caller's name when the call originates from another RingCentral tenant.
This feature should be configurable on a granular level, such as:
Account-wide: A global setting for the entire RingCentral account.
User-specific: An option to disable the feature for individual users or user groups.
By Role: A setting that can be applied to specific user roles (e.g., agents, managers, etc.).When this setting is enabled, calls from external RingCentral users would only display the phone number, along…
1 vote -
Deny call transfer to extension that are dialed incorrectly
Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…
5 votes -
Remove password for Message-only Extension
Option to disable password for message-only extension to access voicemail.
4 votes -
grandstream presence
Customer is requesting for us to have a feature on how we can add the presence manually on the deskphone
1 vote -
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
Customer would like to appear it once like when the direct number is being dialed to avoid confusion when they pick up the call.
2 votes -
Live Call Text-to-Speech (TTS) for Deaf/Non-Speaking Users
Request to support deaf users who cannot hear and cannot speak during live RingCentral voice calls. The customer wants the ability to type responses during the call, and for the system to read the text aloud to the hearing person on the other end of the line.
This feature would allow:
- Real-time Text-to-Speech conversion of typed messages by the deaf user.
- Seamless integration with existing captioning/transcription features.
- The hearing participant to hear the typed messages spoken naturally. Optional voice customization (male/female tone, speed).
Why This Is Needed:
- Improves accessibility for deaf and non-speaking users who still need to communicate…1 vote -
Invalid key press entry IVR
I would like a prompt to say that the customer has entered an invalid extension if they do not hit one of our assigned key presses, and then go back to the ivr menu so they can chose a new key press. it seems customers our entering direct extensions so calls will only ring to that extension specifically even if they are on a call or away from their desk resulting in missed calls or voicemails when other team members are available.
6 votes -
Show incoming calls while on the phone
We need to be able to see the incoming calls while we are on the phone. We also need to be able to see any calls we missed while on the phone, and who answered the call (if anyone answered), or if the entire team missed, so that we know who has been serviced and who needs to be called back.
1 vote -
Persist - Add support for Germany
Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.
Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.
17 votes -
Allow portal access to change configuration file
I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.
15 votes -
Sync RC desktop application contacts to Polycom CCX600
Sync RC desktop application contacts to Polycom CCX600
2 votes -
Text and phone outbound number to match inbound call number automatically
I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result
2 votes -
Enable T9 Search on Cisco CP-8851 and Polycom VVX-450
Requesting support for T9 (predictive text) search functionality in the contact directory and call history on Cisco CP-8851 and Polycom VVX-450 desk phones. This feature would significantly enhance the user experience by allowing faster and more efficient contact lookup using the keypad, especially for users without touchscreen models. Enabling T9 search would align these devices with modern dialing expectations and improve overall usability for large contact lists.
2 votes
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