306 results found
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Standard user to give team mate access to list to live calls
Standard user to give other user extensions to have access to list to live calls
1 vote -
Make the ability to select default email app used to share voicemails via email on Windows PC
Hello,
Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.1 vote -
Voicemail
Wants the phone number of the one that left the voicemail to show up when listening to the voicemail that has been left without accessing the Call Logs and Notifications.
1 vote -
Keep AI notes going after switching a call from desktop to mobile and back
Use case: Users often need to move a call from their desktop app over to mobile and back. AI notes are becoming increasingly popular.
Problem: AI notes stop if a call is switch from one endpoint to another.
Feature request: Add support for AI notes to keep going when a call is switched from Destkop to mobile.
1 vote -
Add a prefix to our promotion phone number that is connected to my extention.
I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?1 vote -
Forward to external number
Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information
1 vote -
RingCentral App
Able to receive multiple calls using the RingCentral App using only one User Extension credential.
At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.
1 vote -
Remove Option to connect/answer to Paging calls
Customers would like to still use the Paging feature but remove the option for users to answer/connect to the page.
1 vote -
Be able to track calls in RC and Salesforce when making a call from personal cell phone
Being able to have an employee make calls from their personal cell phone and have the data tracked in RC and in Salesforce to use show up on the analytical reports (For Sales People). An option for them to be able to turn it on/off at any given moment. Or being able to link their cell number with RC to dial out between a certain time frame that will be tracked for the reports in RC and Salesforce.
1 vote -
appel sortant
Bonjour
Est-il possible de mettre un délai après avoir terminé un appel sortant avant de prendre un appel entrant.
Actuellement quand un agent prend un appel et qu'il raccroche on peut mettre un délai avant de prendre le prochain.
Si un agent fait un sortant et qu'il raccroche il prend directement un entrant.
ce délai éviterai de changer de statut pour finir des notes et l'oublie de se remettre en file.1 vote -
transfer to voicemail on cisco cp8851
Transfer a caller from a desk phone to another extensions voicemail. This can be done on the RC app but we need the feature to be on the desk phone.
Typically we could press *55 and then the persons extension and it will send directly to another employee's voicemail.1 vote -
BT Feature Request: Option to Opt out with the Next Gen Call Handling Update
BT Customer was not Notified Regarding the Update From Next Gen Call HandlingNo Training / Info were send to the customer Regarding the Recent UpdateMost Customer wanted to either Revert Back to the Old UI or Opt out with this UpdateCustomer Comments: New UI/ Next Gen Call Handling was not User Friendly and More Complicated than the Old UI
4 votes -
Allow users to select a Delegated DID as their primary outbound caller ID
Use case:
* An entire office of RingEX users needs to use the same outbound caller ID. This phone number is also the primary number used for their Contact Center (RingCX).Feature request:
* Add support for using a Delegated DID as the primary DID used for outbound calls on all the Apps.1 vote -
Call Forwarding From User Extensions and from Call Queues to Cloud Connector
Call Forwarding From User Extensions and from Call Queues to Cloud Connector Extensions working in Hybrid setup.
Currently, users can only dial hybrid extensions via cloud connector Private SIP trunk. we can not forward calls to onprem extensions. We need this for Health care deployments.
1 vote -
1 vote
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Company Name Visible
We have formed distribution deals with a couple of companies and have added additional lines to our account, not extensions but additional lines with their own auto receptionist/IVR Menus that are also connected to our extensions. Unfortunately there is no way to know which company the customer has contacted when they call our phones. Our only work around right now is to shut down caller id and instead have the number our customer called appear on the little screen on our desktop phones. If there was a way to add these numbers so a certain line blinked for each number,…
1 vote -
Display Tag when forwarding calls to external phones under “User”
I would like to see a tag or name as a prefix before the call id number when calls are forwarded to an external number using User rules. This is so we can tell that this is a business related phone call when the call is forwarded to a personal cell phone number.
1 vote -
Incoming caller ID name to show up even the caller or their carrier choose to not show it
There are times that only the caller's number is appearing when they call especially if they are not added to contact list. Incoming caller ID name to show up even the caller or their carrier choose to not show it.
1 vote -
BT Feature Request: Be able to use BT on Ring Door
Details: customer would like to user thier VoIP Phones for Ring Door
gnificance of the feature: They be Able to Answer / Open the Door for those who wish to enter since they are not always on the work shop to open the Door
1 vote -
Cisco Forward all calls option
Cisco phones in general don't have the option to forward all calls from call preferences on its settings. It would be efficient to have this option available so reception phones can be automatically forwarded to external numbers without the need to log into the portal.
1 vote
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