626 results found
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Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)
Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
Currently, there's no option for that.3 votes -
Deal with basic number formatting
We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.
we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them
We need
+44 07538710448
+44 (0) 7538710448
and any other variation like
04475 38710 488all to translate to a working number +447538710448 which will work.
so we need a leading 0 to change to +
and bracketrs and spaces to be removed
if the 4th number is a 0 for it to…1 vote -
presence for polycom
presence of polycom lines can be move to different lines numbers the same with mitel models
3 votes -
Increase conference call hours limit
We need to increase the conference call hours limit on our phone lines. Currently we only have 240 call length limit and this is not enough for our business.
3 votes -
Delegated line Incoming Caller ID
Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.
1 vote -
Greet caller with a message
Please please please remove or change the "Greet caller with a message feature". It needs to be redesigned, at the very least in the dial in voicemail system.
It is very often confused for setting the voicemail greeting. It is our top ACO issue...clients set this thinking they are setting there Voicemail Greeting and then 'cannot get inbound calls'.Thanks!
2 votes -
1 vote
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Callback ID appearance
Callback ID appearance
Automatically apply the caller ID that the caller used to reach me.
Please have this feature available on mobile apps as well.3 votes -
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
1 vote -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.1 vote -
Ring group
I recommend to move Ring Groups away from User Settings into separate module.
Ring Groups are heavily used in simple call scenarios and deserve more visibility.
The Queues are not one size fit all and not a substitute for Ring Groups due to their complexity
1 vote -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
3 votes -
Do Not Disturb or Absent so that the phone behaves
If all the equipment is switched off, we want to be able to change the user's status to Do Not Disturb or Absent so that the phone behaves normally. (mobile switched off = redirection to answering machine). Today, when no equipment is connected, it rings in a vacuum and the time a caller spends waiting is longer.
1 vote -
Differentiating between internal and external calls
We want to be able to differentiate between internal and external calls. On the time system (company opening hours) for external calls. Wider for internal calls.
1 vote -
merged 2 shared lines
merged 2 shared lines so both groups would ring at the same time
1 vote -
to be able to change the message that plays when AI notes plays. this makes my customers very leary with AI fear
maybe be able to record your own or have options for "this call may be recorded for training purpose" or something like that
1 vote -
IVR option to type the caller's postal/zip code
I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.
7 votes -
call queue
Please implement a round robin for the call queues so all sales employees have an equal opportunity to answer calls.
5 votes -
Invalid Extension Routing
A feature to have an option to route calls to a specific extension when callers dialed an extension that is invalid or not set-up yet instead of simply playing an announcement.
3 votes -
Webinar Invite in 1 email for Multiple Schedules
The customer would like to send an email invite for the same webinar with different schedules. From that one email, the customer can then choose which webinar to attend to.
1 vote
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