829 results found
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allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.
When you upload a mp3 or wav file for a custom voicemail or greeting the volume is obnoxiously loud. There is no way in the application or on the portal to adjust this. I contacted support today and they said this was already in the feature requests but could not find it. The ability to upload a custom greeting/voicemail file is great but, if the sound is as high as it comes across it causes distortion and just sound bad.
1 vote -
Substitute caller ID
When dialing out using the substitute caller ID, remove the option to press 3 random numbers before the call connect and ring to the dialed number.
RingCentral AU reference case # 28160699
1 vote -
Phonebook Creation and Visibility
Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members
9 votes -
Voicemail-to-text conversion limit
Customer wants to increase the maximum length of the Voicemail-to-text conversion limit that is currently available only for the first minute of a message.
12 votes -
Option to turn off the ability to receive calls from External number
We need to implement the following:
- No External Dial by Extension in IVR
- No External Dial by Directory in IVR
- No External Dial by DID
- But allow internal calls and transferring external calls to the users.
Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.
16 votes -
Enhance DTMF Signaling and Add Visibility Reporting in RingCentral App
Description:
Request to improve the reliability and consistency of DTMF (Dual-tone Multi-Frequency) signaling in the RingCentral app (mobile and desktop versions), especially for calls involving IVR (Interactive Voice Response) systems.Proposed Enhancements:
Improve DTMF Signaling Stability:
Ensure DTMF tones are consistently transmitted and recognized across all networks and devices when using the RingCentral app.
Add DTMF Visibility/Diagnostics Report:
Introduce a reporting or diagnostic feature (available via admin portal or call logs) to show whether DTMF signals were successfully sent from the RingCentral side.
This can include confirmation of tone delivery timestamps, tone type (in-band, out-of-band), and whether it was acknowledged…
2 votes -
SIP address for individual phone number.
The customer would like to have a SIP address or settings for him to call a number or extension from their Axis I8116-E Network video intercom. The SIP format that they want is DL@sip.ringcentral.com.
1 vote -
Speed Dial Setup with Pause and extention function
We have a paging system that sits at an extension then expects a zone code. I would like to make a speed dial that would allow a pause and then the zone code dialed automatically. The speed dial would look like this 800#,,04#. this would dial the extension 800, # enters the extension immediately, the ",," pauses the dial for 2 seconds, the enters the zone code of 02#.
Currently when i enter this format as a Speed Dial for my extension under Presence, it accepts my input of "800#,,02#" but only writes "800" to the speed dial. The original…
13 votes -
Bring the Dial Pad back on the right side of the app
Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.
9 votes -
Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa
Background & Purpose:
211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.
5 votes -
Dial a favorite without using the line keys or favorites list
ability to dial a favorite contact without scrolling through the favorites list or the line keys
3 votes -
Audio Messaging Interchange Specification (AMIS) Support
Support for integration with external voicemail systems via AMIS
2 votes -
Increase or Remove IVR Audio Prompt Time Limit
urrent Behavior:
At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.Request:
We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.Justification:
Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message…1 vote -
Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
8 votes -
Include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets.
Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.
2 votes -
Extension Exclusion from Auto Attendant
Description:
- Add feature to exclude specific extensions from Auto Attendant access.Key Points:
- Allow admins to mark extensions as "excluded" from Auto Attendant.
- Prevent calls to excluded extensions via Auto Attendant.
- Provide interface for managing excluded extensions.Use Case:
- Callers can't reach Extension 101 (if excluded) through Auto Attendant.Benefits:
- Better control over call routing.
- Improved security for sensitive extensions.
- Flexible employee availability management.1 vote -
Translating voicemails so you can read them if you cant hear them well
Translating voicemails so you can either listen to them or you can read them.
1 vote -
UK Non-Geo Numbers as Substitute Caller ID
It would be helpful to allow non-geographic numbers to be used as substitute caller IDs, especially for BT accounts. This would give users more flexibility and better support different business needs.
1 vote -
CNAM Enablement for RingCentral EU Brand
Current Functionality:
Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.Requested Functionality:
We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be…1 vote -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.2 votes
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