688 results found
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Other Phone System Forwarding to RingCentral (UC) - Whisper Feature
The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.
3 votes -
Answering calls via handset on polycom phones without pressing answer button
To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.
4 votes -
Enable customization on the audio conference host code
Enable customization on the audio conference host code
1 vote -
dial-pad tone
i want to remove the sound when I am dialing a number on my ringcentral application.
5 votes -
Persist - Add support for SIP Trunking
As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.
5 votes -
Allow for temporary custom voicemail recordings
(i.e., custom recording for when out of office), then can return to regular custom recorded voicemail message when you return instead of having to rerecord a new message.
9 votes -
API for external contacts
Many Enterprise organizations could benefit from the option to automatically import and update external contacts.
18 votes -
ability to listen live while your caller is listening to your prompt
We need option to listen live or check the recording of the entire call once the main number is dialed. Including the stage when they are listening to the prompt if the call is being routed to IVR prompt.
2 votes -
Add Mitel Phones to the Supported Devices for Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US, Mitel phones are not listed among the supported devices. Please add Mitel phones to this list to enable the use of the Intercom feature.
3 votes -
Add group call pick up in key template
option to add group call pick up in key template
2 votes -
Allow us to update geographical location on caller ID
When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.
6 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
10 votes -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
3 votes -
Automatic Deletion of Call Logs for Common Area Phone
Automatic Deletion of Call Logs for Common Area Phone so, it will not take a long time to delete the call logs manually and do not need to delete it on each desk phone.
2 votes -
Disable the Call Logs on Common Area Phone
For security purposes, we want to disable the call logs on the users that were part of common area phone so, they cannot see each others logs.
2 votes -
Block Outgoing Text ID
We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.
11 votes -
Show call recording inside company call log in call information
It would be really convenient to have access to the call recording of a call inside of the information tab under company called logs. Please see attached images for details.
1 vote -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
1 vote -
Returned call instead of missed call
Customer would like to have a new feature wherein if there is a missed call and they returned the call, it should be tagged as "returned call" instead of missed call
4 votes -
Ability to call back anonymous caller ID
User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.
2 votes
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