2968 results found
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Enable replying to the tasks
I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…
19 votes -
Ability to Remove Tabs/Feature in the RC App Desktop View
After turning off the feature using the Custom Role, the feature/tab in the RC App should be removed as well but it still shows in the RC App (example: Text and Fax features including Discover Apps)
6 votes -
Option to limit number of sent SMS per day
Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
2 votes -
Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
Alert button
It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.
7 votes -
I would like to see different rings be available for different numbers receiving calls
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
1 vote -
Set logon hours for access to ringcentral.
We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign into RC any other time, including through the web and phone apps all access would be restricted to her working hours. Just like with windows in active directory, we can set a login schedule for users.
6 votes -
Pop-up with extra information for a call queue
This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
1 vote -
add edit and delete into video scheduling
RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video
20 votes -
Reports: Voicemail Filter with the ability to listen to other extension voicemails.
Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Also, can you allow a superadmin to listen to said voicemail you filter? Thanks!
3 votes -
Maintain Position of Phone Options in Call Handling
When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying to think the soft phone will be in one position and then have it jump to another after I change the mobile app setting.
The phone entries should stay in the same order in the list no matter whether they are active or not.
1 vote -
Add Team Members in-bulk in Glip/RC App
This would be useful in way so that when client creates a Group or Team in RC App Messaging, they won't have to type the users email one by one. Would be good to if adding the members that are already within their company is via check box
2 votes -
Auto text messaging feature
Have an option to set up auto reply text message, out of office, on leave etc.
2 votes -
Set auto reply for text messages
Have an option to set auto reply
1 vote -
Add a Social Recognition App into Ring Central app choices?
Can Ring Central add a Social Recognition app to the integrated app offerings? Some examples of Social Media apps are: https://www.kudos.com, workhuman, motivocity, nectar, etc.
1 vote -
Add an option to keep RingCentral App in Front of all windows
Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Tab to use the RingCentral App
8 votes -
Make RingCentral app for android and ios compatible for Microsoft Intune
Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser
20 votes -
Location tracking for incoming a non-callers
My team is a very effective team. If we were to get somebody who repeatedly gets anon callers but nobody else does, is there a way to track the caller? Maybe general location such as city or state? I have no way of tracking a slacker if they join the team from the anon caller perspective.
2 votes -
Send all calls to voicemail except when the caller is in my Contacts folder
The spam calls about renewing auto insurance in particular are getting out of hand. On my cell phones, I can send all calls to voicemail except when the caller is in my Contacts folder. It would be nice if Ring Central could do this too.
3 votes -
Add preview of the beginning of recent SMS messages like the old app used to have
On the old desktop/browser app, you could see a snippet of the beginning message of the most recent sms messages & you could scroll down to see older messages. When we had to switch to the new desktop/browser app, that feature went away & now we can only scroll through the phone numbers of the recent recipients & have to click on each specific # to see the message. It was very helpful to be able to scroll through the partial messages when trying to find a specific message. Since most phone numbers are not in my phone book, it…
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Happy to say this is implemented, please ensure you are on the latest version of the desktop and mobile apps for access.
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