3033 results found
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Show Limited Extensions in Contacts
We have users on wifi phones (Spectralink 8440) connected to RingCentral. This is accomplished through manual provisioning. These are limited extension users, and they do not appear in any Contact list whatsoever in the RingCentral app. The only place you can search for them is by opening the dial pad, and searching from there. They aren't in Contact lists at all, and they can be searched using the central search box at the top of the app.
6 votes -
Toll-free MMS Enabling
User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.
43 votes -
Handsfree Voice Assisted Dialing
We're an organization of recruiters and sales staff that are now 90% working from home. During the pandemic we all started using our cell phones - because we hadn't migrated to Ring Central (which we did Summer 2021). Staff are used to saying "Siri - please call...". We're trying to get our staff to only use the Ring Central Mobile app - but they miss handsfree virtual assistant dialing. I'm sure this presents complications with Siri and Google but here it is - that is the request. Cheers and thank you!
1 vote -
RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!
One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline.In the old days of MSN Messenger, they had a great feature where you could send a nudge and it would shake the screen or pop up to the front window. This would be really useful - at the moment we often end up having to Whatsapp team members to say "check your Glip" because they've not seen the message or it's not notified them…
2 votes -
ADD Text to speech option inside Auto Receptionist
I hope we can add the TTS option / typing box inside the Admin portal 's Auto receptionist > company greeting > custom - as an option too aside from recording and uploading an mp3/wav Text to speech recording. Customers should have a built in box there to type Text to speech instead of doing the lengthy workaround of TTS via IVR menus - specially when they don't want to do key presses or select extensions - but just do a Company greeting via text to speech.
5 votes -
Simplify call forwarding procedure
It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal and change it each time.
11 votes -
Call forwarding options when using the Apps (Via Presence or Call Handling and Forwarding)
Since everyone is working remote due to the pandemic, it's difficult to have calls ring on the apps and pick up a monitored line that receives calls.It would be great if, just like the phones, it would also ring the apps (both PC and Mobile) when the monitored extension is receiving a call. Or if it is difficult to do so, at least be able to select the apps on both PC as well as Mobile as call forwarding options on the Call Handling and Forwarding section of a separate extension. For example, If I am on ext 102, my…
6 votes -
Preserve groups and direct messages with off-boarded employees
Currently, if you disable/delete a user from the RC admin console, all conversations with this user disappear. This includes direct 1-on-1 communications, as well as ad hoc groups (not just their messages, but the whole group disappears). Often times, these groups contain pinned/bookmarked messages and attachments that are important.It would make more sense if the past employee's content was left intact, but their name/avatar/profile simply denotes their off-boarded status. A group shouldn't disappear until the last person in the group no longer has an account.
4 votes -
Disable Group Calendar Notifications
When I create an event on the calendar for a group, it automatically sends out a notification to the group chat that I have created an event. It overwhelms our group chat when I have 30 events that I'm creating in a month! I would like to be able to turn off the notifications to the chat. Everyone sees the event on the calendar anyway.
1 vote -
Event Calendar Repeat options
I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."
1 vote -
Separate field for name as well as fax number for outgoing faxes
This function was lost in the upgrade. We need this back to quickly sort our fax transmissions. We need the field of "fax number" along with "name" (name of recipient). After the upgrade, there is only one field for fax number available.
4 votes -
Add badge alerts to the app wiget/icon on cell phones
This allows you to simply glance at the wigit & see if there is a voicemail. WhatsApp, Email, Messages all have this feature. It is better for efficiency & business flow. I would recommend that RC consider adding this feature.
1 vote -
DND setting to INCLUDE notifications
This must've changed recently? I typically have my phone on DND 90% of the time (but want the flexibility to easily switch back-n-forth). I liked that I didn't get notifications on missed calls BUT voicemails would come through passively (as badge # on phone app or showing in desktop app). Recently I noticed that the phone app no longer passively shows voicemail notifications when in DND (unless I physically open the app).Please bring this setting back! Or allow customization with notifications in the different modes... Or make another versions of DND with voicemail/fax notifications on.Appreciate the ability to leave feedback!
1 vote -
Add option for call queue to disable voicemail
Customer would want to have an option for call queue to disable voicemail just like a user extension have
8 votesCall Queues now have the option to advise callers of heavy call volume and disconnect, which can help when you prefer not to send calls to voicemail. You can learn more about setting it up here: Call Queue setup guide.
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Ring out from Desktop app to connect with Deskphone.
is there anyway to dial out from the RC App and have it connect to my desk phone?
4 votes -
Option to change Profile Picture to Default
I think there should be a way to remove your custom profile picture to the default image. The only way to do that now is to delete and re-create your extension. This is for RingCentral Meetings & RingCentral App.
113 votes -
Bring back floating window in RC Video Desktop for multi-tasking
Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, while being able to document information simultaneously. Now I cant. This is very ESSENTIAL to my work. Please fix this!!!!
3 votes -
Hide Main Company Number on Multi-Site Accounts
We have a RingCentral account that has many daughter companies under one account. Each daughter company has its own main number, but the softphone will show the parent organization's account number as the "Main Company Number". I can only assume that other accounts are in the same predicament, uncommon though it may be. We would like the ability to choose what sites can see the different company numbers, choose to only show a user the phone numbers assigned to their site, or at the least hide the Main Company Number from the users.
25 votes -
Unlimited Call Queue View in Apps
You should allow all queues to be viewed in the apps. Right now it is only the first 5.
1 vote -
Option to Disable "Choose How to Join Audio" pop-up for non-Ring Central Participants
-this feature would provide clients with the option to disable the pop-up-can reduce the amount of time for client's customers to start screen sharing as not all participants are computer savvy-can avoid possible audio reverb if a non-rc participant already dialed in to the meeting
1 vote
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