2789 results found
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HIPAA PHI (Protected Health Information) Clause needed on RC Coversheet
RC includes coversheets, one that says Confidential, but this DOES NOT fulfill HIPAA requirements. Also, the new RC app does not allow Custom Coversheet uploads which technically makes RC fax NOT HIPAA compliant unless you type a PHI statement with every fax...this is ridiculous. The Custom Coversheet feature is already on RC Phone (which you are retiring). ALL RC needs to do is add a PHI/HIPAA Clause to one of their Confidential Coversheets
4 votes -
Contact list sorted where numbers come before letters
Contact list sorted where numbers come before letters.
1 vote -
Able to share RC App via screen share while in an RC app video
I need to be able to train agency staff on the use of RC app and troubleshoot as problems arise. It is very challenging now, due to the fact that when you share your screen when in an RC app meeting you are unable to actually share the RC app itself. Therefore the meeting participants cannot see what I am doing.
1 vote -
Access and manage Queue Voicemails from within the RC App
Hello RingCentral Dev team,Please migrate the functionality from https://service.ringcentral.com/.../messages/ page, to the new Windows and Mac RingCentral GLIP App. Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails. This would be an invaluable addition and keep them working within one unified app.Please and thank you!
12 votes -
Ability to backup files (not just messages and notes)
We rely heavily on this app for communication, which includes file sharing. Ability in admin backup to backup files as well.
5 votes -
More than 4 People in a call
When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone number and code, but the clients I am working with are lower functioning and would not be able to keep track of the appointment information and phone number. I would like to have the capability to add anywhere from 2 - 8 people onto a single phone call.
11 votes -
Provide a non-updating version of the Macintosh Package
At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not even have an administrator password, they must cancel out of the dialog. If the user does update, it frustrates our Desktop support organization ,as they are responsible to know the software configuration specifics of every institutional computer.For Windows, RC provides a non-updating version in a MSI for use by institutions. We recommend RC provide the same package option for Macintosh.If a non-updating version will not…
1 vote -
Permanently Change Screen Name on RC Meeting
We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanently change their screen name, it would save them time!
1 vote -
Please add OneDrive as a file upload option in the new RingCentral app.
In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the local computer, or Google Drive which is not very commonly used in enterprise environments.Please restore the ablity to upload files from OneDrive.
4 votes -
Add Back the Option to Transfer a Call Directly to Voicemail
We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.
13 votes -
Register customer's number before they can connect to your main number.
We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.
1 vote -
Subtitles during phone calls
It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me know if something becomes available!
1 vote -
Add time of day rules for receiving notifications and sounds
We are global. With groups using Glip for notification, everyone in the group is notified for new postings. With a group in (Germany, France, Netherlands, India) the folks in the group receive notifications throughout the night, even when based in the US. It would be GREAT to have the ability to restrict sounds to hours based on your local time zone: eg No sound notificatiosn from 11:30 Pm to 6:30 AM etc. They could turn them off before going to bed and back on in the morning, but a set it and forget it would be a material improvement. Also…
5 votes -
Ability to turn off miss call notification on the phone app
I like to get notifications for text but I wish there was a way to turn off the notification for miss calls. I know you can go to the phone setting and turn off all Ring Central notifications but that doesn't help because then that would turn off text notifications. Thank you!
5 votes -
Archive Messaging as SMS when sent from Text widget
If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove Company contact as option when doing SMS messaging
1 vote -
Add keyboard shortcut/ hot key to end a phone call
Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
11 votes -
On the new "Ring Central App" add the "To: [phone number]" that is being called
On the Ring Central Phone App, it shows what vanity number our lead is calling. It shows on the app which 800 number is being called. We can track our lead sources this way. On the Ring Central App, it does NOT show the "To" and we cannot find out which number they are calling. Seems like an easy fix to transfer the programming from the RC Phone App to the RC App. We just need to know which number is being called. This is all on the Desktop.
5 votes -
Recordings Location
Currently the only way to change your location of where your video recording is stored is to do it through the RC Meetings app. Since the RC app is supposedly a combination of all the Ringcentral apps, it simply does make sense that this feature is only available on the RC Meetings app and not the original RC app.
7 votes -
Please Retain Status Updates on your Service Status Page
When I have to explain to management why there was a Ring Central outage or issue, it's helpful to refer to the status updates on your service status page. When you engineers post a "resolved" update, then remove all the statuses for the issue 5 minutes later, as happened today, this is not helpful. You need an outage history and also Report of Resolution archive.
3 votes -
Call handling - option for mobile app only
With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when the desk phone is called, we also lose the mobile app ringing. None of our users want the Outlook app for anything other than scheduling meetings.
1 vote
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