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2814 results found

  1. Allow user to delete all call in call log outgoing and incoming

    3 votes

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  2. Hello, My company uses a service that only utilizes email and SMS to push notifications. I would like to be able to assign a generic phone number to an RC Team so we can get a notification in said team. Unfortunately, the E-Mail option would just be too slow for what we are trying to accomplish. I had some great support from RC already on this but it seems our only solution at this time is to utilize an individual's number to receive texts which would then be forwarded to the group as an integration. I am afraid that the…

    3 votes

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  3. We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number they are calling. EX: We use a vendor for call recording (recording insurance claimants statements) and the ability to add a custom label such as "Call Recording IVR" could be beneficial", especially if a business has several different contact numbers.

    5 votes

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  4. It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.

    4 votes

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  5. We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app

    4 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  6. Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings.e.g.: no UMI for Teams (only bold the title)all unread UMI for Favoritesonly @ UMI for personal folderDirect and @ umi for another personal folder

    5 votes

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  7. Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered

    13 votes

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  8. We can quickly review the content without needing to download it first.

    4 votes

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  9. We would like to have the group SMS feature to be added in chrome plugins. So we can send group SMS as well on the chrome plugins and not just on the app

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the directory. This causes confusion as this is not a number tied to a user.

    2 votes

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  11. More details here.The RingCentral Glip app has a handy feature called 'Calendar Presence'. My understanding of this is that any calendar that is associated with the relevant calendar (in my case, a Google Calendar) would be synced to indicate a 'busy' ('in a meeting') status.There are various use cases of this:When I create a meeting directly on my calendar to 'block off' time to focus on various work projects. These work projects are often time-sensitive; however they are not an actual 'RingCentral' meeting with other participants - it's just me. In this case, I want to be able to use…

    3 votes

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  12. Save the already sent and received instant messages with team members over the past several months?

    5 votes

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    Implemented  ·  2 comments  ·  Application  ·  Admin →
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  13. Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.

    7 votes

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  14. 1 vote

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  15. Right now it's hard to scroll through conversations with the mouse or laptop mouse pad. Normally this is something in other apps that you can use the down button, but for this it does not work.

    1 vote

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  16. Teams, Voice, Phone, and all of my other audio apps can interface with my car's built-in UConnect audio system, but not RingCentral.It would be really neat if RingCentral added this support so I don't have to take RingCentral calls on speaker.

    1 vote

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  17. When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to person.

    4 votes

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  18. I would like to show the address in the contact profile. We have the office 365 contacts connected and in outlook we have the address listed but when you look in the ringcentral profile, it is only showing the mobile number, email and department. Can we change what shows? Can we have just the primary email show and not all three that are attached to the account?

    1 vote

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  19. I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account.I need to be able to organize my customers into different lists and be able to send them mass emails. ie:let's say I have 100 customers and I want the following with some overlap:LISTS:1.) Master list of all 1002.) List of customers who use massage services, maybe 42 numbers3.) List of customers who use acupuncture services, maybe 88 numbers4.) list of customers who use our IV services, maybe 12 numbers. I desperately need the ability to be able to send mass…

    1 vote

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  20. On French-specific keyboards, the "@" sign doesn't work. RC doesn't recognise this mapping

    10 votes

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