3232 results found
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Make Status Visible in the Dialer and Contacts Lists
The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app.This makes it essentially useless for us as our main use of the RingCentral app is for making/receiving voice calls.I am requesting that the status be made visible in the following locations in the RingCentral app:Main searchBrowsing contacts list (without opening profile)Searching contacts in DialerSearching contacts when transferring or conferencing a callMost importantly, we need to be able to see this status when transferring calls…
14 votes -
Missed call in Super Admin Ext 301
we have an IVR which feeds off to a user (Dial-By Ext Ext. 406) this user is set NOT to ring and has a long custom voicemail asking clients to use DTMF tones to locate an advisor or return to the main menu.it appears a lot of the missed calls which I am not part of any group to received incoming calls.
2 votes -
CarPlay
While your phone is connected to the car you can receive and answer phone calls. However, there is no function for making calls. Can this be added?
7 votes -
RingCentral.exe invoking Powershell
Why does RingCentral.exe invoke powershell. You do know that this is considered malicious activity by next generation endpoint protection.
2 votes -
Disable Recording Function for Specific Users
There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.
24 votes -
Create a way for us to call pts back directly from email instead of having to go back and forth between missed call log and ring app.
please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.
1 vote -
Add button that opens third party URL from the soft phone and web applications
It would help us if we could allow the user to click a button from the interface they make/receive calls on to open our application directly from their RingCentral device.
3 votes -
Allow Mobile app login for Announcement Only ext
Goal: Record & change announcement on the go.Idea 1: Allow direct login to announcement Only ext on the mobile app. User can then record directly from the app.Benefit: It would be very beneficial to be able to update announcements on the go through the mobile app without having to sit down by a PC & log in to change the announcement.Alternate Idea: Enable phone call in method to update the announcement. User would dial a phone number to login & authenticate. User would then be able to listen to current announcement or change announcement.
1 vote -
More Personalized Experience + Keyboard Shortcuts in the RingCentral App
You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
5 votes -
Synchronize the dial-by-name directory and the MVP contact list
Alleviate the need to maintain dial-by-name contacts in multiple places. Ensure that dial-by-name contacts are the same for callers and MVP users.
1 vote -
Hide Contacts from RingCentral Contacts List
I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.
51 votesCompany Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html -
Ring Central Message Email Summary
I would like to have a Ring Central Message Email Summary whenever I receive an email from the RingCentral app.
4 votes -
Single Sign-On for Support Site
Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in again. Then, once you are viewing your case list, when you click on a case to view that case, you are again told "It looks like you're not logged in" and you have to log in FOR A THIRD TIME! If my users had to log in that many times just…
6 votes -
RingOut on RC App
It would be nice to have the RingOut option added to the RingCentral app
18 votes -
Option Not to Launch RC Application after Installation
I would like to be able to select an option to not open the RC application after installation as this causes confusion for my end users.
9 votes -
Bring back the Glip "Move To" Option, on the new app version. (Was in Classic)
So you can move conversations to other Teams if needed
7 votes -
Turn off touchtone/dtmf sounds when manually dialing in the app
When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.
15 votes -
Please add Redtail CRM
Please add Redtail CRM
4 votesThis was implemented long ago. Please see App Connect.
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Make it easier to turn off AutoNumbering (or make it user preference)
In the new RC, anytime you enter 1. it starts to autonumber.I can see how this might be useful, however its incredibly aggravating to turn off or disable when you don't want it. I haven't found an easy way to do this. Regardless, its a HUGE struggle when you're trying to type something that ISN'T a list, but Glip is insisting it is a list.Can you please make this easier to turn off?Or maybe assume that if something is preceded with [code], I'm not going to want to auto-number?
8 votes -
Be able to log the reason for a call
When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls relate to what reason.
2 votes
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