2959 results found
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Prevent hotdesk digital lines from showing in directory
When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the directory. This causes confusion as this is not a number tied to a user.
2 votes -
Glip/Unified App - Calendar Presence not syncing for dual calendars
More details here.The RingCentral Glip app has a handy feature called 'Calendar Presence'. My understanding of this is that any calendar that is associated with the relevant calendar (in my case, a Google Calendar) would be synced to indicate a 'busy' ('in a meeting') status.There are various use cases of this:When I create a meeting directly on my calendar to 'block off' time to focus on various work projects. These work projects are often time-sensitive; however they are not an actual 'RingCentral' meeting with other participants - it's just me. In this case, I want to be able to use…
3 votes -
Export Message History
Save the already sent and received instant messages with team members over the past several months?
5 votes -
Disable Emojis option
Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.
7 votes -
Chrome Extension to Show Queue ID and caller ID for internal extensions
Beneficial to pretty much all that use it
1 vote -
Add ability to scroll through conversations with keyboard
Right now it's hard to scroll through conversations with the mouse or laptop mouse pad. Normally this is something in other apps that you can use the down button, but for this it does not work.
1 vote -
Android App UConnect Bluetooth support
Teams, Voice, Phone, and all of my other audio apps can interface with my car's built-in UConnect audio system, but not RingCentral.It would be really neat if RingCentral added this support so I don't have to take RingCentral calls on speaker.
1 vote -
Add multiple block numbers in user settings and download blocked numbers
Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list
12 votes -
CTRL Z it seems to keep the data in the buffer
When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to person.
4 votes -
Show address in contact profile & maybe be able to edit what information is showing
I would like to show the address in the contact profile. We have the office 365 contacts connected and in outlook we have the address listed but when you look in the ringcentral profile, it is only showing the mobile number, email and department. Can we change what shows? Can we have just the primary email show and not all three that are attached to the account?
1 vote -
Need Lists option for Texting
I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account.I need to be able to organize my customers into different lists and be able to send them mass emails. ie:let's say I have 100 customers and I want the following with some overlap:LISTS:1.) Master list of all 1002.) List of customers who use massage services, maybe 42 numbers3.) List of customers who use acupuncture services, maybe 88 numbers4.) list of customers who use our IV services, maybe 12 numbers. I desperately need the ability to be able to send mass…
1 vote -
"@" symbol recognition on French Keyboards
On French-specific keyboards, the "@" sign doesn't work. RC doesn't recognise this mapping
10 votes -
Ability to add a contact's extension number to the phone number when inputting a contact on the web version
When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.
10 votes -
To be able to drop in a CSV file and then be able to broadcast through SMS messaging to 100 ++ recipients
Import a group CSV file 2. Create text blast 3. create the group from existing CSV file4. add text, image and emotions 5. click and send
2 votes -
Add the ability to remove Integrated Calling to iPhone
You have a feature for, what you call, Integrated Calling. You can see it from here.https://support.ringcentral.com/article/9126.html#ReceiveIncomingCallIn that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.htmlThe problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer…
8 votes -
Allow Box and other file storage upload options for new RC app
When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable.This is for the new RC app, not the classic which does have this option.
13 votes -
Please add a setting on the new app to allow to be set for WIFI only
this will ensure that employees are not hit with unexpected data or minutes overrages if the wifi happens to go out and it is not noticed right away
3 votes -
Make a Lite version of RingCentral IOS app (for devices lower than ios 12)
Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.
1 vote -
Leave comments on a repeating task and make those visible throughout the life of the task
In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).
1 vote -
Change default user call handling & forwarding to 4 rings on desktop and mobile apps
When creating accounts individually or in bulk, please change the default call handling to 4 rings / 20 sec on desktop and mobile apps and/or change slider for "Always ring for at least 30 seconds before forwarding". This is primarily needed to avoid missed calls. No one would ever set their phone to ring for 1 ring / 5 seconds.
3 votes
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