3170 results found
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Presence status on Plug-In not in sync
When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).
16 votes -
Force Log-out due to Inactivity
Dear RingCentral Development Team,I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.Feature Request: Customizable Inactivity Log-Out DurationDescription: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral…
26 votes -
Email button call history
Hi team,
please add an email button that can be used to send mails to to the contact in the call history (if the callee is a known contact with email provided). Please add the same email button on the contact view. The button should trigger to open the default intalled mail client and add the callee's mail in the "to" field.
3 votes -
Assign custom company common fax cover sheet
In healthcare, we do a lot of faxing and our fax cover sheets include our company logo as well as HIPAA instructions as to what should be done in event of a HIPAA breach where a fax is sent erroneously to the wrong party. We would like to be able to upload a custom company coversheet and assign it via user template to all users, remove access to all other coversheets.
15 votes -
Add transfer button within the dialpad during an "Ask first" transfer
Add the green transfer button within the dialpad during a warm transfer. Currently, if we are doing a warm transfer by clicking "Ask first" and must open the dialpad to select a phone tree option, once we have a colleague on the line, it is not clear that we are in the dial pad. The transfer button is not visible. We must realize that we are in the dial pad, close the dial pad, and then we can see the gree transfer button. It would be helpful to have the green transfer button appear within the dial pad for clarity…
2 votes -
pre-recorded messages played on the paging system
I would like to have pre-recorded messages played on the paging system. For example, fire drills, tornado warnings, etc. Can this be achieved through Ring Central where the receptionist can play a recording through the paging system to alert everyone?
28 votes -
name direct numbers
I’m experiencing an issue with the names I’ve assigned to our direct numbers in the central user section. I name each number based on its location so that we can easily identify where calls are coming from and going to. However, I’ve noticed that these names are not visible in the app.
This functionality would be extremely helpful for us, as it would improve our call management and allow us to immediately know the origin of calls. Currently, it seems this feature is unavailable, but it would be of great value to have it implemented.
1 vote -
Easy way to remove Sync contacts on Mobile phone
We are using Ringcentral app for years now and Ringcentral contacts are sync with my Phone directory (Android phone) through google I have contacted Ringcentral technical support and I was walked through how to un- sync my Phone directory with Ringcentral however after the un-sync I need to remove 500 RC contacts on my phone manually, It would be helpful after the un-sync the data from RC will be removed from my phone directory or a way to do this in bulk from the RC app
1 vote -
Calls and SPAM Protection similar to HIYA
A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.
3 votes -
Syncing on multiple devices.
Sync across multiple devices. Desktop PC, laptop, tablet and mobile.
1 vote -
Allow bulk assignment in Inventory
In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you
1 vote -
Allow bulk assignment in Inventory
In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you
1 vote -
Activity Logs capture - RingCentral Desktop/Mobile App
Creating these feature request in-behalf of our customer who is looking for activity logs using the RingCentral Desktop/Mobile application.This is to identify what and when agent changed statuses while using the RingCentral Desktop and mobile app.
15 votes -
Add Park button to shortcuts in Mobil app
an option to add Park button to the shortcuts just like the old RingCentral app
2 votes -
Uninstalling RingCentral Phone App using a Stand Alone PowerShell script on a Windows system
Under article 'Uninstalling RingCentral apps using a PowerShell script on a Windows system', the script uninstalls all of the apps, what we need is a stand alone option to just uninstall the RingCentral Phone App.
1 vote -
Click to dial from Subject line of email
Current Situation:
In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.Problem:
The ability to right-click and dial is not available for phone numbers in the subject line of emails.
Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is…2 votes -
Settings to Avoid International Call Charges on Your Mobile App
Settings to Avoid International Call Charges on Your Mobile App
Settings on mobile app to ensure to do not incur costs for international calls
Hi. I've enabled international calling using the admin console. I wanted to check that using the mobile app wouldn't result in call charges as per guidance at
https://www.ringcentral.com/gb/en/blog/ringcentral-answers/international-dialling-codes/
?
Is there any setting on our iPhones or Samsung phones we need to change in order to ensure we do not incur costs for international calls ?
2 votes -
Full Content Voicemail Transcript
Include full content of Voicemail Transcript
7 votes -
Increase limit if fax attachment to 1GB
Customer was sending over 500 faxes to their clients and doesn't want to send those separately. Customer specifically requested for 1GB limitation for file size
1 vote -
Ability to allow a third-party member to listen to call recordings without sharing the recordings.
To share call recordings with a non-RingCentral user without downloading the recordings and sharing them manually.
5 votes
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