2814 results found

1. Not allowing the User to change the availability status on RingCentral App

   Customer wants to modify the settings on the App, not allowing the Users to change the availability status of Ringcentral app

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2. Dynamic Music Control for Conference Call Participants

   Introduce a novel feature that empowers users to control the music experience for participants added to a conference call until they answer. This feature aims to enhance the overall conference call experience, providing users with more control and customization options.Key Features:Music Selection:Users initiating a conference call can choose from a selection of background music or tones that will play for the participant being added until they answer.Volume Control:Implement a volume control option, allowing users to adjust the volume of the chosen music for the added participant. This ensures a seamless blend with the ongoing conversation.Customizable Playlists:Provide users with the ability to create and manage custom playlists for different types of calls or participants. This adds a personal touch to the music experience.User Notifications:Implement a subtle notification for the existing participants, indicating that music is playing for the newly added participant until they join the call.Automatic Fade-Out:Design the feature to automatically fade out the music once the added participant answers the call, ensuring a smooth transition into the conversation.User-Friendly Interface:Integrate the feature seamlessly into the conference call interface, making it easy for users to access and customize music settings.Benefits:Enhanced User Experience:Provides users with a unique and customizable conference call experience, fostering a positive and engaging atmosphere.Increased Control:Gives users control over the auditory environment of the conference call, allowing them to set the tone for participants joining the conversation.Personalization:Enables users to personalize the conference call experience by choosing music that suits the nature of the call or the preferences of participants.Efficient Communication:Minimizes interruptions during the call initiation process, allowing participants to engage in conversation seamlessly after the music fades out.This innovative feature not only adds a creative touch to conference calls but also addresses the specific request from your customer to control the music experience for participants until they answer.

   Introduce a novel feature that empowers users to control the music experience for participants added to a conference call until they answer. This feature aims to enhance the overall conference call experience, providing users with more control and customization options.Key Features:Music Selection:Users initiating a conference call can choose from a selection of background music or tones that will play for the participant being added until they answer.Volume Control:Implement a volume control option, allowing users to adjust the volume of the chosen music for the added participant. This ensures a seamless blend with the ongoing conversation.Customizable Playlists:Provide users with the ability… more

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3. pre-set webinar background

   It could have been better if participant's background is pre-set to lessen network activity on their end during a Webinar.

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4. remove dial pad

   Every time that I received calls the dial pad pops up on desktop and I wanted to have an option to turn off the dial pad. On the RingCentral app.

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5. Dark mode in Teams causes incoming call rules page to be difficult to read on RC Teams Embedded App

   Dark mode in Teams/Windows causes some fields on the incoming call rules page (and other call handling pages) to be difficult to read due to font color. These settings are disabled on the admin side, so I believe they are supposed to be greyed out, but given the dark background, that shade of grey is hard to read.

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6. To be able to send Bulk SMS using a different phone numbers in one go

   To be able to send Bulk SMS using a different phone numbers in one go

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7. Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.

   Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.

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8. Monitor RingCentral Application Usage

   Customer is requesting for a feature in order for them to see how their users are utilizing the RingCentral app real time. Like, if the app is currently being used on their iPhone, Android phone, PC or other devices.

   The Admin wanted to be able to monitor how the users accepting calls for example if they receive a call from a specific number they want to have an option to see if their member answered it through their RC app on desktop, RC app on iPhone device or RC app on Android phone.

   Customer already know the way on how to check the device being used using their analytics feature on the admin portal. But customer wants more detailed information aside from what we have available.

   Customer is requesting for a feature in order for them to see how their users are utilizing the RingCentral app real time. Like, if the app is currently being used on their iPhone, Android phone, PC or other devices.

   The Admin wanted to be able to monitor how the users accepting calls for example if they receive a call from a specific number they want to have an option to see if their member answered it through their RC app on desktop, RC app on iPhone device or RC app on Android phone.

   Customer already know the way on how… more

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9. Being kicked from Teams calls when receiving a RingCentral call

   We are being disconnected from Teams calls and meetings when a RingCentral call comes in. When speaking with the technician, we are told this is because we have the call control feature turned on on our headsets and would need to turn this off in order to not be dropped from existing calls. We were told that this is a 'feature' (not being dropped from existing calls) that is not currently available when call control is enabled. Per my conversation with the tech:

   1. The “feature” that I need to make a request for is to NOT get booted from a Teams call when call control is turned on.
   2. 2 out of 10 cases submitted are in regards to this.
   3. No feature request has been submitted because it seems that those submitting case are just taking the work around of turning off call control.

   We purchased our entire hardware fleet to use the call control feature. I do not feel that not being disconnected from a call is a 'feature' so much as a flaw in the existing config. As instructed, I am submitting the idea to NOT be dropped from existing calls with this enabled.

   We are being disconnected from Teams calls and meetings when a RingCentral call comes in. When speaking with the technician, we are told this is because we have the call control feature turned on on our headsets and would need to turn this off in order to not be dropped from existing calls. We were told that this is a 'feature' (not being dropped from existing calls) that is not currently available when call control is enabled. Per my conversation with the tech:

   1. The “feature” that I need to make a request for is to NOT get booted from a… more
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10. Feature Request: Cross-Platform Call Flip

    Overview: Currently, RingCentral's call flip feature allows users to seamlessly transfer calls between devices within the same platform (e.g., mobile to desktop). However, there's a growing need for the ability to transfer calls across different platforms using the same device (e.g., mobile device, but transferring from a RingCentral mobile app to a browser-based platform or direct mobile number).Requested Enhancement:Cross-Platform Call Flip Capability: Enable users to transfer ongoing calls from one platform to another, using the same device. For instance, transferring a call from the RingCentral mobile app to the RingCentral desktop, web app or direct mobile number.Seamless Transition: Ensure a smooth transition during the call flip process to maintain call quality and continuity without interruptions for both the user and the caller.User-Friendly Interface: Implement an intuitive interface within RingCentral's applications to facilitate easy call flipping between different platforms on the same device.Compatibility Assurance: Ensure this feature is compatible across various operating systems and device types, maintaining a consistent experience regardless of the platform.

    Overview: Currently, RingCentral's call flip feature allows users to seamlessly transfer calls between devices within the same platform (e.g., mobile to desktop). However, there's a growing need for the ability to transfer calls across different platforms using the same device (e.g., mobile device, but transferring from a RingCentral mobile app to a browser-based platform or direct mobile number).Requested Enhancement:Cross-Platform Call Flip Capability: Enable users to transfer ongoing calls from one platform to another, using the same device. For instance, transferring a call from the RingCentral mobile app to the RingCentral desktop, web app or direct mobile number.Seamless Transition: Ensure a… more

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11. Ability to Add Account even if the extension is not an actual user. Like Message only extension

    Need to have an option to add message only extension on the RingCentral Desktop app or Web App so I can switch my account that has a digital line and the message only extension

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12. Show which User answered the call from the RingGroup in RC app call logs

    Please add a feature from the Call logs on RC apps which User who answered the call from ring group so Users can see it from the Call logs inside the app instead of logging in from the Admin Portal. (Some users do not have access to login on the Admin portal and they are mainly using the RC App itself.

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13. Option to blocked users from signing in when not in the US.

    Our users use a virtual desktop in the US, have an option to prevent users from signing into ringcentral from other devices. Is there an IP whitelist option or such?

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14. RingCentral App Layout with All Voicemail's Date and Time visible

    Requesting New RingCentral App layout to have the ability view all voicemails in a list with date and time visible. With the update it only shows the date if it's not the same day.

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15. pass the original did on call transfer

    I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.

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16. MS Teams App should also ring when a DL within RingCentral is dialed

    To fully integrate an office with the RingCentral Teams App the Yealink T46U phones should also work with Ring Central when set to the Teams Third Party App and vice-versa.

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17. Wants to unblock all non caller ID incoming calls

    Wants to unblock all non-caller ID incoming calls on the account

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18. MS Teams to RC Platform Handoff

    When someone calls in and gets transferred to an extension with Cloud PBX direct routing and not answered, it should handoff the call to Ringcentral app | Ringcentral voicemail.

    If a call comes in, and gets transferred to Microsoft Teams user and unanswered, if the Cloud PBX voicemail is turned off, it should hand off the voicemail to Ringcentral.

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19. Phone tab on RingCentral app shows more information

    I like to have a history of the calls with the display showing the date, the time, and how long the call lasted. I like having that so I could go through and make sure I had billed clients for all the calls. For some reason, the main display only shows for the current week the day ("Tue", for example) with the time and length of the call. I have to click on each call to see the incoming time and remember that Tuesday was February 27. It used to show all on one display, the time of the incoming call the length of the call, and the date of the call for easy reference when I was doing my timesheets.

    I like to have a history of the calls with the display showing the date, the time, and how long the call lasted. I like having that so I could go through and make sure I had billed clients for all the calls. For some reason, the main display only shows for the current week the day ("Tue", for example) with the time and length of the call. I have to click on each call to see the incoming time and remember that Tuesday was February 27. It used to show all on one display, the time of the incoming… more

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20. Hide the Receive email notifications for text messages in the app

    Would like the option "Receive email notifications for text messages," in the app to be hidden/greyed out for end users.

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