3066 results found
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Auto answer specific calls
We want an auto-answer option for custom rules or specific calls.
4 votes -
RingCentral Desktop App's Phone Tab: Customization
- Option to bring back the old layout on the Phone Tab wherein the spacious dial pad or right side is not that blank.
- Since the dial pad can be popped up, the right side could have been minimized or could be adjusted to maximize displays of call logs and voicemails as a whole and not per log.
7 votes -
RingCentral Pulse for Microsfot Teams
Create RingCentral Pulse for Microsfot Teams. Currently there is only the option for the pulse alerts to appear in RingEX & Pulse would benefit more customers if we had different end point options for customers to choose from.
4 votes -
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up t
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.
3 votes -
Run Reports for users synced in RingCentral And Microsoft Teams
We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams
14 votes -
Sent out a poll to customers using the SMS Mass messaging in RingCentral App
I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it
2 votes -
Have the option to use all numbers on the account as the outbound caller ID.
Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company number.
17 votes -
Company directory for Receptionist which displays current activity for an extension
How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?
2 votes -
Back up and Restore BT Cloud Work/Phone
Ability to back up and restore BT Cloud Work chat/text messaging and other data
2 votes -
Call queue texting
1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?
20 votes -
disabling the merge call option on their application.
• What issues is this solving for?
-Customer's request
• How will the feature help customer’s processes?
-They don't want to use the feature
• Who would benefit from it?
- Customers
• How should it work?
- when there are two or more calls, they don't want to merge it.1 vote -
Unlimited sms
its 2024 nobody calls everything is texts, telus and rogers and every other service provides unlimited sms , seems kind of obvs, u guys r jus scamming ppl this is ridiculous, how can u call urself a phone service company and not have unlimited sms, theyve had that for over 10 years now,
9 votes -
disbale auto update - RingCentral for windows
RingCentral for Windows has a bad habit of updating during business hours.
Consider two items...
1.) In Settings, the ability to enable / disable auto updates2.) As is currently done with Microsoft Windows 10 / Windows 11 updates, a setting for work hours (or office hours) such that the RingCentral app will not close and update during office the hours interval. Many thanks.
4 votes -
2nd incoming call from Mobile app
Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App
2 votes -
Assign Task to someone with no active extension
Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension
1 vote -
option to disable the notification prompt in RingCentral Phone app
Option to disable the pop-up window/notification in RingCentral Phone app. Please see the attached file.
2 votes -
RC App Logs
Ability to remove additional information (i) on received / missed calls on the call logs in the ring central app.
2 votes -
Bring back the option to keep app in foreground at all times
This feature was present in previous versions but is missing in the current release. In my job, I juggle 9+ windows on 3 screens, and the call window often gets lost behind others during calls. Keeping it on top ensures easy access while multitasking.
15 votes -
call history on the app will be searchable without scrolling all the way
call history on the app will be searchable without scrolling all the way
4 votes -
Enhance Call Waiting for Mobile App
The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.
1 vote
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