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  1. Customer wants to know how to get the fax email come in by a specific name. They have about 2500 emails sent out to the same number, but don't have a way to search email for a specific client that they sent out. 2nd issue is that they have more than one company that use the RingCentral, but can only log in as one company at a time. Customer would like to be able to sort outbound faxes by name.

    2 votes

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  2. Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call

    21 votes

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  3. Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to another extension only for that specific day.

    6 votes

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  4. When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app

    6 votes

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  5. When a user search for a contact that is imported from external directory such as Google Directory and this user's contact unchecked the "Include user in Corporate Directory" parameter, the RC parameters are not supposed to be shown.The behavior is correct on Desktop RC App but it's not the case for Mobile RC App: the "extension" attribute is shown which is not supposed to be the case.

    1 vote

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  6. The customer have a fax account and only have a TFN number. They would like to have the ability to show that they are sending faxes using their Toll Free number.

    1 vote

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  7. Ability to disable the option to add a call while extension is engaged on an active call.

    1 vote

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  8. Cx would like to have users to see the total number of calls/count they have per day.

    1 vote

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  9. I would like to add my own extension to HUD so I can easily see my status. Sometimes I forget to go off DND when coming back from lunch.

    1 vote

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  10. Please add a feature on RC app to check the status of the users added on a call queue

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. Customer want to remove the number of call queue direct number in the RingCentral app as an option for outgoing call

    1 vote

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  12. Customers request for simultaneous option should be included under call queue overflow.

    6 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  13. In the Desktop app settings > Phone, there is an option for launching an external app or website for incoming calls. However, the parameters provided do not include an option to search the caller's 10 digit number without formatting. The URL I am trying to use requires just the 10 digit number with no parentheses or dash. So, if (888) 555-1234 is calling, I want a parameter that generates 8885551234

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  14. Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RC App. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming call windows and search fields. Sync Google contacts from the RC app to add suffix and prefix option

    1 vote

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  15. It appears that sometimes when switching devices (for example, Windows PC App to my Android Smartphone app, there and back) the "time" for an outgoing call is WILDLY inaccurate. It's not clear if it only shows the time before the first (or second) change in switching the call, but it's cutting off someplace. It would be better if we can view the total duration of the call.

    9 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  16. we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.

    7 votes

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  17. Allow SMS archiving to help declutter, and make it easier to search for active conversations, without needing to delete old messages that may have important information in them.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. All Users would benefit from this when they need to copy their SMS threads into a document case for recording. The app currently only will copy the visible SMS thread and will not allow anything further. It looks like it does, except when going back and making sure all is selected, it missed the rest and only got visible thread.

    4 votes

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  19. There should be an option to download the SMS in bulk or per conversation.

    25 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. Preview Fax Attachment before sending from the RC App, Is it possible to preview a fax message before sending on the RC desktop app?

    1 vote

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