3232 results found
-
Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.
Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.
1 vote -
Allow to save Private Notes after the Meetings
Private Notes Feature in RingCentral Video:
While in meetings, I usually add Private Notes so that I can include important information about the customer and a summary of the conversation. Currently, after the meetings, when clicking on past meetings, the PRIVATE NOTES are not saved automatically; they have to be downloaded manually.
Goal: The PRIVATE NOTES should be saved after the meetings, since when you click on past meetings, the PRIVATE NOTES tab appears, and it would be beneficial if the notes were saved automatically.1 vote -
Caller Option Indication & RingCentral Call Identification
We would like to get the following enhancements to our current call handling system:
Caller Option Indication: When a client calls our main line and selects options 1, 2, 9, or 0 from the automated menu, we would like the system to clearly indicate to the receiving agent which option the caller selected. This information would be invaluable in understanding the reason for the call and streamlining our response.
RingCentral Call Identification: Currently, when a call is forwarded to an external number from RingCentral, it only appears as a forwarded call without any indication of its origin. We request that…
1 vote -
do not distrub
I would like to turn off DND mode on application but still recieve calls on desk phone.
1 vote -
notification size
Notification for call needs to be resizable, or something that can be permanently pinned and out of the way.
The employees at my company get hundreds of calls, to the point that the notification that pops up for their calls, becomes quite invasive to their work. There needs to be a way to shrink it, or pin it as a smaller notification. Maybe even provide multiple size settings to choose from
1 vote -
The customer is requesting to go about split-tunneling the Ring Central application.
The customer is using a VPN setup to split-tunnel the Ring Central traffic so that they wouldn’t add any latency to the calls being made.
2 votes -
Give admins the ability to disable external messaging for specific users
It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.
Also, the ability to see what users are sending and receiving externally.
2 votes -
access devices on rc app
The ability for the Super Admin to Manage User Phones directly using the RC App
3 votes -
Sync changes on the Admin portal users list to the created Business Analytics Report.
Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.
Customers need to re-create the reports to be updated.
3 votes -
Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app
Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app
3 votes -
Presence Status Change Notification
Provide a notification when a HUD contact changes from busy, to DND, to available. Enable notification of status change by HUD contact. For example, when a HUD contact changes from "Busy" to "Available", provide a notification of the contact status change. The feature could be an additional option when selecting the Ellipse's for a contact in the HUD list.
16 votes -
2 votes
-
Remove company name from top of desktop window and add status message
I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.
1 vote -
RingEx Desktop App change functionality
In the RingEx desktop app under Call Rules and Voicemail you can 'Forward all calls'. We've been advised by Ring Tech Support that this does not work if the incoming call comes via a Call Queue. This could be misleading if a user expects this to work and does not test first.
Could this either be changed so call queue calls are also forwarded or at least the description of 'Forward all calls' be annotated to advise as such.5 votes -
Ability to add or remove the number from the Caller ID list on the RingCentral application
Wanted to be able to add or remove numbers from the Caller ID list when calling from the RingCentral application
1 vote -
Allow administrators to lock users' emergency response locations.
Allow administrators to lock users' emergency response locations. To prevent user’s from accidentally selecting the wrong address. We won’t know that a user has selected an incorrect Emergency Response Location until we receive an alert that a user has called 911 and an incorrect location has been provided to Emergency Services.
2 votes -
RingSense FileVine Integration
Customer would like to see an integration with RingSense and FileVine to push call summaries back to call records
5 votes -
Ability to change number in Click to Dial (Google Chrome Extension)
Ability to change number in Click to Dial (Google Chrome Extension)
1 vote -
dial a number pause then dial an extension
dial a number pause then dial an extension, for example 250-xxx-xxx, ext . 1234
5 votes -
Allow to receive call and/or notification from multiple extensions without switching Ext on the App
To be able to stay logged in on my Ext but be able to answer calls and receive notifications from multiple extensions. The current design only allows to switch from one Ext to another but the other Ext. won't stay logged in. Notification will only show after switching Extensions
2 votes
- Don't see your idea?