2788 results found
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Auto DND while computer locked
I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without having to set my presence. It would have to also restore available presence when computer is unlocked as well, assuming presence was set automatically and not manually.
29 votes -
import contacts in paging group using all email platform.
An option where we can import contacts to the app using other platform aside from outlook.
1 vote -
Permanent Customizable Tagging Setting in RingCentral
Although I am an employee of RingCentral, I must confess that there have been occasions when I have utilized our competitor's (Teams) messaging system. One feature that I particularly appreciate in Teams is the ability to automatically tag or notify individuals in text conversations, without the need to manually insert the @ symbol. In considering ways to enhance our own RingCentral application, it may be worthwhile to explore the implementation of a similar feature. By creating a dedicated setting for mentioning someone in a text message, we can provide users with increased flexibility and control. This setting would allow for…
2 votes -
Le system doit détecter qu'un agent est en file d'attente et donc ne pas acheminer l'appel client sur son poste lorsqu'il passe par le s...
...tandard.. Objectif : acheminer les appels sur les agents disponibles.
1 vote -
Inviting conference call via phone
It would be best to have this option available, if we want to invite multiple clients for a conference call via phone.
2 votes -
Call Monitoring - whisper feature
Does RingCentral have a "whisper" feature that would whisper a specific message to an agent when they pick up an inbound call from a specific number dialled?
2 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
15 votes -
Misleading Call Log Display on RingCentral Desktop App
The call logs report under Settings>Phone>Calls tab are misleading in RingCentral Desktop app version 24.1.10.3459 with New app layout with unified inbox. For example, I called the customer on her direct number and it shows her name on the 1st line of information followed by Outgoing call tagging in the 2nd line. It seems like the customer called me instead of me making an outgoing call to her.
1 vote -
consent option for TCR
Customer is not initiating any sms, customer wants to be able to register for TCR that does not include forms on obtaining consent to send smssince cx way is that everything is done verybally and the number is shared to him verbally
1 vote -
Hide Hover Tool Tip When Typing
The tooltip that appears when hovering over the icons above the message line does not go away after you start typing. The tooltip covers the message text box and you can't see what you're typing. This is annoying and requires you to move your hands off the keyboard back to the mouse to move it.
1 vote -
Add keyboard shortcut for next unread msg
This is the primary reason I go into the RingCentral app throughout the day, catching up on unread messages. I believe for a while you had this feature. It'd be great to be able to navigate up and down in the list of unread conversations shown in the Unread pane.
1 vote -
Setup a prompt where callers will be prompted to press a keep to prove that they are not ROBOCALLS
Right now, auto-receptionist has the option to set up a prompt that they will ask the caller to press any key to prove that they are not ROBOCALLS and customer would like to have the same feature-request on a user level. Blocking Robocall does not block them 100%.
3 votes -
delete items in the mobile app main menu
RC mobile app to have options for which items to appear. other than rearranging the app, an option to totally delete items that is not needed or unused, so they won't appear on the menu
1 vote -
Confirming Emergency Location - In app
Emergency Location keeps popping up whenever starting the RC applications on the computer/desktop. We'd like to check if it's possible to incorporate the emergency location settings (like options to keep the address as is and won't be asking to confirm whenever opening the apps). This will lessen the hassle from the customers' part.
5 votes -
To be able to send Bulk SMS using a different phone numbers in one go
To be able to send Bulk SMS using a different phone numbers in one go
2 votes -
Ability to Schedule Text Messages
For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have…
142 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting
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Ability to add chats into multiple folders/groups instead of moving it
I have a lot of chats (private and group as well), so I use folders to manage them. For instance, I have a Team folder with chats with my teammates. However, some of my teammates are members of different projects or teams. So, I want to add such conversations and chats in multiple folders instead of moving them to one folder.Another example. My chat with my manager is in my Team folder now. But I also have conversations with different managers in other teams, so I want to create a Managers folder to add my manager to both folders. This…
1 vote -
Add an option in RC app to send fax to an email.
When using the RC app, users should have the option to send a fax to an email address when selecting "new fax" in the inbox.
1 vote -
Restore previous location of merge button
The latest update moved the merge button from the main screen to a location 3 clicks deep. Previous location was more convenient and intuitive. A possible idea/solution would also be to make the button placement customizable based on everyday use and business needs.
6 votes -
Ability to manage call forwarding in the RC Mobile App
ability to manage call forwarding in the RC Mobile App, So no need to go to the admin portal or to the desktop app to manage it. It will be easier if customers can add, turn on, or off the call forwarding directly on the mobile app.
1 vote
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