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  1. For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assistants ring central account. Could we add an option similar to how I can switch which Phone number I am calling from? This would switch which inbox I am viewing so I can toggle between my direct number and the main number.In the SMS Setting you could just select what numbers you want each extension to…

    1 vote

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  2. We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.

    1 vote

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  3. Requesting to tune the AI model in RingSense, I have a role that is not designed to provide solutions - they are Intake Specialist. However, the AI Model continues to provide negative feedback on the specialist not providing solutions within the call. I want to provide the model with feedback.

    1 vote

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  4. The customer suggested that the Inbox Navigation in RC App would be maximized and stretched to the right for futher convenience

    1 vote

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  5. This is beneficial to customers who uses Mitel Phones and other Deskstop Models not included in the supported list.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Customer has hot desk phones that our users log into.
    Individual users have a desktop work station with no speakers.
    If they they to listen to VM's from their App it does not ring the phone and they are not able to listen to the VM's. They have to dial into their Voice Mail from the phone to listen.
    Since the app is using desk phone pairing and the user is logged into the phone why does the App not call the phone when trying to listen to VM's?This would be helpful in allowing users that do not want to…

    2 votes

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  7. A feature in which a call can flip to a set cell number

    1 vote

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  8. Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.

    1 vote

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  9. Expected Behavior:
    - Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add members

    Current Behavior:
    - Only Admin of the RingCentral teams have option to add new members
    - Guest are only able to view the Teams settings but no option to make changes

    Steps to replicate
    1. Login to RingCentral app
    2. Select a Team(Glip Group)
    3. Select 3 vertical dots > View Profile
    4. Team Admin Settings

    Request is to have option to allow guest members to be able to add new members and select

    1 vote

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  10. Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.

    7 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  11. I generally find that there is a lot of padding around each message, wasting a lot of vertical space on the screen. This padding doesn't seem to decrease when I zoom out, only the font size decreases.

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. I think we need the capability to a customize a role for message, video, text, and webinar

    1 vote

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  13. Requesting to have a notification
    in Ring Sense once the meeting is done they will receive an email notification that the meeting has already been transcribed

    1 vote

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  14. RingCentral App HUD Call Queue Transfer Button for convenience

    5 votes

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  15. Since park locations can be added on HUD. We are requesting to add call queue extensions as well on HUD.

    7 votes

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  16. There currently is no click to dial feature on iphone devices. this is a major problems for mobile technicians who are trying to dial a call while driving. it is extremely inefficient and dangerous to try and type out a phone number into the app while driving. This feature works on Ipad and Android devices but not on iphone which is a major problem. Please implement a fix so that when i click on a phone number in the phone it pops up with the option to dial from ringcentral

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. ...ents.. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their clients.

    1 vote

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  18. Apparently, you will only know the recipient on the MDE if the recipient replied to the message by checking the Glip ID but if the recipient didn't reply you will only see who sends the message <creator ID> but there is no information to whom he/she sends it.

    1 vote

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  19. We had a feature (at least in the windows version) that paused all music and media if you answer a call. This is no longer an option and would be very useful to not have to manually pause my music when i call comes in so i can answer.

    1 vote

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  20. I receive a lot of empty voicemails where people don't leave messages.Please add an option to RingCentral not to notify the user of these, and instead auto-delete these voicemails.

    2 votes

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