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2814 results found

  1. It would be nice if clicking a VM in the desktop app to play it, that the desk phone would ring and then play the VM through it.

    2 votes

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  2. faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality

    3 votes

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  3. An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.

    1 vote

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  4. Scheduled disabling of notifications or chat entirely for the whole company that can be set up by the Super Admin only

    1 vote

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  5. Since the Print to Fax plugin is already available in the RingCentral Desktop App platform, it would be convenient for the customers if this plugin were available on the Web Browser Platform.

    1 vote

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  6. The customer is interested in receiving push notifications on their mobile device for missed calls from the call queue. This feature would enhance their accessibility by providing alerts when they're away from their desktop or computer.

    2 votes

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  7. It would be handy to have a user's time zone included on their profile page in the RC app. Either if it's manually set by an admin in the user regional settings, or maybe offer a "publish time zone" toggle in the user App settings (handy for users that travel a lot). Both on the small popup when you click a user's avatar, and on the sheet when you click Profile.

    1 vote

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  8. It removes an extra click or tap from the Phone tab making it easier for the user to use his preferred communication method for a specific contact in the RC App.

    2 votes

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  9. wanted a way to dial 211 and 311

    22 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  10. Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription

    17 votes

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  11. I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.

    1 vote

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  12. For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User Name in Messages Tab as well and anywhere I can look up a user in this system.At this present time the ability to see company employee status indicators is severely limited and unhelpful for an at-a-glance lookup of my coworkers. I've included a screen shot of where these should be in the Contacts Tab under Company contacts. It also should…

    3 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  13. Actual Behavior:It does not allow both parties to keep the same SMS thread. When the customer replies, a new thread will be created with a number showing +1 (800) -*.

    3 votes

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  14. Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.

    16 votes

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  15. I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available

    121 votes

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  16. Can we set a template for users to have only one option for the Outbound caller ID that can be set by the Super admin.

    1 vote

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  17. There should be a feature that allows to disable switching to video while on an active call on RingCentral App for iOS.

    1 vote

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  18. being able to control whether or not a user has the ability to send messages to multiple phone numbers. whether it's a group text thread or bulk messaging individually.

    2 votes

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  19. Should be able to forward the SMS to personal number.

    9 votes

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  20. It is good to bring back the pop-out messaging function where we can open a new window for messaging unlike now where we can only separate each conversation

    1 vote

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