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2790 results found

  1. A button to stop the recording is currently available on the delisted RingCentral Phone app. This feature should also be available on the unified new RingCentral app as this is beneficial for callers that request to mask or stop the recording during a point of call.

    1 vote

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  2. May we suggest that another email address be added to the account for authentication purposes. Sometimes we need to reset the router so RingCentral sends our very busy doctor the code before individuals in the office can regain use. We switched the email address to mine in the admin portal but then when he needed to get into the portal, he experienced difficulties so he switched the contact email address back to his.

    2 votes

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  3. Wants an option to toggle from speaker and microphone headset and with the desktop microphone and speaker without doing it manually within audio input and output.

    1 vote

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  4. On the desktop version of RingCentral, we have issues where if Chrome version 104 is blocked by our web filter it will cause the app to not work correctly, such as not allowing users to enable or disable their call queue status.We want to ask if there is a fix for this as we would prefer not to keep that version of Chrome unblocked for security reasons. We have updated the actual browsers and also updated the ring app to its newest versions so everything is fully updated."This issue only affects the desktop versions of the RC App, I don't…

    1 vote

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  5. Wants to have RC manual translated to Japanese how to setting up an account in RC, its would help Japanese member who wants to start a business with ring central.

    1 vote

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  6. In the RC Mobile App, under the Inbox tab, when pulling up a voicemail the buttons for Play and Speaker are very small, and we would like the ability to make these buttons larger.

    1 vote

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  7. An option to remove/hide the option to install the RingCentral Fax plugin for "print-to-fax".

    1 vote

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  8. Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.

    3 votes

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  9. New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.

    1 vote

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  10. have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving

    1 vote

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  11. We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?

    1 vote

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  12. Customer wants a swipe option when answering calls instead og pushing the answer or reject button

    1 vote

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  13. I need the ability to block a guest with out blocking their entire domain. As is, blocking the guest auto blocks the domain and kicks any other guest from that domain out as well. Unblocking the domain brings all of those guests right back in. Please give me the ability to just block one guest.

    6 votes

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  14. The only way to know if someone did this is to hover over the reactions. These days lot of people respond by reacting with a thumbs up or other emoji. I would like to be notified of this. That and a read receipt.

    5 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  15. In the RingCentral app, if the "Launch an external app or website for incoming calls" option is toggled on, it will launch automatically for all inbound calls. It would be nice to have a checkbox to control whether the web page launches automatically, or upon the user clicking a notification to accept. This will enable the user to skip launch on any inter-company or non-customer related calls.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.

    3 votes

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  17. Reply with voice message not available on iPhones

    1 vote

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  18. The customer was wondering if there's a way to add a button to the HUD on certain phones in a group to enable out-of-hours mode

    2 votes

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  19. to be able to block international numbers for all other countries except for US and Canada

    1 vote

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  20. We would need to have an option for the fax to only send once. Currently, the system attempts to send it thrice before getting the delivery failure or if it was successful. We only need to have the fax attempt once, then we can get the result if it's successful or not.

    2 votes

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