3105 results found
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ability to attached a photo / screenshot in a converstaion reply
There is no option to post a photo/screenshot in a conversation.
Hope you can add this.1 vote -
Keep SMS history indefinitely
We service our customers on a simi annual basis and we lose the history of our SMS conversations with those customers every few months (it does not show up on the desktop app/mobile app). Currently, we have to start a "new" text conversation everytime we reach out to our customers because we do not know what was said during our previous converstion with them. It is VERY helpful to be able to see ALL of the communciation that we have had with that specific customer in the past! Please fix this.
9 votes -
Telus - Increase the limit from 4 free seats per user extension
The customer wants to have multiple users to use the same line using their Telus app without deauthorizing
1 vote -
Caller ID and Call Queue name not showing when answering on MS teams
When answering calls using MS teams app, it should show the caller ID and call queue name
6 votes -
Improve Bluetooth connection for RC app.
the app that is for android for some reason when its connected to a bluetooth device like a car when he gets calls and tries to answer it it will automatically end the call and it goes to voicemail
3 votes -
RingCentral Dialer to be always embedded in the app
In RingCentral when I am on a call, there is a separate dial-pad window that shows up outside of the RC window. Can we have the option to get this embedded back to the RC Window?
3 votes -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
• Group Management: An administrator can create groups of users and assign a shared fax number to the group.
• User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
• Individual Inboxes: Each…
1 vote -
Log into call queue
A feature in which a user can log into the Ring Central app using call queue credentials
1 vote -
Export List of User's Installed RingCentral Apps Version
This feature in the Admin Portal would be very useful to Account Administrators to identify, audit and manage Users who are still using old versions of Apps for inventory purposes.
5 votes -
Option to disable webinar pop up
Our account was subscribed with webinar trial and our users are getting random webinar popup which we find annoying, It would be useful if there is a way for our users to toggle off the webinar pop up
3 votes -
Ability to play audio while on active call
It will be helpful for the customer and their business if they will have option to play audio while on active call.
2 votes -
Disable separate incoming call window in RingCentral Web
Can we have the option to disable the separate incoming call window in RingCentral web? It's a little bothersome when you are typing something, and you get interrupted by that window. I am fine with tabbing back over to answer a call; in addition to using the call options. It was fine before the new UI kicked in.
2 votes -
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK customers. Currently, this feature is only available to RC US/CA brands. Should be also available to RC UK/EU
1 vote -
DND Timer for Lunch
Would be nice to have a way to set DND at a user level in the Ring Central app.For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
18 votes -
allow site change on the ringcentral app to toggle caller id from one site to another
if customer only have 1 user ext but has multiple site they would like to have the ability to use the numbers from one site to another. and that they will not need to login via admin portal.
1 vote -
Accessibility options for the visually impaired please.
Accessibility options for the visually impaired please. Options to increase the size and boldness of the font so that it is more user-friendly for those of us who are legally blind, etc.
5 votes -
A button for status change
Customers prefer a quick way to have their status message be changed on the application just like with what there is for DND status. A button to click on or a dropdown to choose from is what's being requested.
3 votes -
Option to auto-update app in admin portal/access
Is there a way to push the updates from the Admin site - company wide - rather than updating each individual workstation one by one?
3 votes -
Enable Hot-Desk on all Phones
Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.
7 votes -
Sync desk phone status to RingCentral app
Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
13 votes
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