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2814 results found

  1. The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.

    2 votes

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  2. It will help on managing the MVP settings using only one device; but will be applied to all devices using same login credentials.

    2 votes

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  3. allowing meeting site and performance meeting IDS can be found in the RingCentral Application

    1 vote

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  4. Customer would like the same URL for Web App Classic for login.ringcentral.comMuch easier way to remember the URL and the interface for it unlike the app.ringcentral.com

    1 vote

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  5. Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Currently they need to "dial in" in every call individuell. If the could "dial in" just in the beginning and then listen to all calls until they disconnect would save a lot of clicks and missed beginnings of conversations.

    13 votes

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  6. All of our iPhone users are unable to select "Reply with voice message" when receiving a call. This article shows that the option should be available. The only options are to answer or decline the call.https://support.ringcentral.com/gb/en/app/message/mobile/replying-with-a-message-for-incoming-calls-in-the-ringcentral-mo.htmlbased on support the option is only available on Andriod, please include IOS users

    5 votes

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  7. May we suggest that another email address be added to the account for authentication purposes. Sometimes we need to reset the router so RingCentral sends our very busy doctor the code before individuals in the office can regain use. We switched the email address to mine in the admin portal but then when he needed to get into the portal, he experienced difficulties so he switched the contact email address back to his.

    2 votes

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  8. On the desktop version of RingCentral, we have issues where if Chrome version 104 is blocked by our web filter it will cause the app to not work correctly, such as not allowing users to enable or disable their call queue status.We want to ask if there is a fix for this as we would prefer not to keep that version of Chrome unblocked for security reasons. We have updated the actual browsers and also updated the ring app to its newest versions so everything is fully updated."This issue only affects the desktop versions of the RC App, I don't…

    1 vote

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  9. Wants to have RC manual translated to Japanese how to setting up an account in RC, its would help Japanese member who wants to start a business with ring central.

    1 vote

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  10. In the RC Mobile App, under the Inbox tab, when pulling up a voicemail the buttons for Play and Speaker are very small, and we would like the ability to make these buttons larger.

    1 vote

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  11. An option to remove/hide the option to install the RingCentral Fax plugin for "print-to-fax".

    1 vote

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  12. Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.

    3 votes

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  13. New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.

    1 vote

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  14. have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving

    1 vote

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  15. We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?

    1 vote

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  16. Customer wants a swipe option when answering calls instead og pushing the answer or reject button

    1 vote

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  17. The only way to know if someone did this is to hover over the reactions. These days lot of people respond by reacting with a thumbs up or other emoji. I would like to be notified of this. That and a read receipt.

    5 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  18. In the RingCentral app, if the "Launch an external app or website for incoming calls" option is toggled on, it will launch automatically for all inbound calls. It would be nice to have a checkbox to control whether the web page launches automatically, or upon the user clicking a notification to accept. This will enable the user to skip launch on any inter-company or non-customer related calls.

    4 votes

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  19. Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.

    3 votes

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  20. The customer was wondering if there's a way to add a button to the HUD on certain phones in a group to enable out-of-hours mode

    2 votes

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