2814 results found
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Account Switching on Ring Central Mobile App
I would like for Ring Central to have an Account Switching Feature added to Ring Central Mobile or Desktop Application. This will give an ease of an easier way to make account that needs multiple logins
1 vote -
Hold and Transfer on main screen
Hold and Transfer should be on the main screen instead of a sub screen. Those actions are used often, it makes sense to put them on the main screen
2 votes -
Enable Super Admin role to control Teams in RingCentral app
It's very helpful if super admin roles can control Teams in RingCentral app aside from the creator of the Team Conversation.
1 vote -
.MSI Version of Microsoft Teams Embedded App
To have a .MSI Version of the Microsoft Teams Embedded App for silent installation purposes.
1 vote -
Would like to be able to upload contacts in separate list without seeing it under personal contacts that looks like a masterlist
If contacts is uploaded as list that should be it. It should not be added under personal that looks like a masterlist.
1 vote -
To add multiple devices on ring settings on user extension to ring at once
Customer asked if there will be possibility to add multiple devices to ring on user's ext on a ring at once settings
2 votes -
Customer wanted to hide the settings icon from the RC app for her employees
Allows the Super Admin to have full control with there settings and Standard users could not change there own settings since it was already configured by the Super Admin
1 vote -
Implement cloud backup of custom fax covers
If we need to re-install the mobile app or clear browser cache (app.ringcentral.com) we are forced to setup our custom fax covers again. Tedious for end users who have different/multiple custom fax covers. Support stated that all the custom fax covers are stored locally on the device (iOS, WinOS, etc). Would be nice if they were stored on the users extension in the admin portal, eg. https://service.ringcentral.com/application/users/users/default/??????????/outboundCallsFaxes/faxSettings, and as such would be accessible wherever they are signed in.
1 vote -
Correct issue with voicemail notification only uses default iPhone alert since last update
Today is 8/22/23 and until recently a voicemail received on the iPhone RC app would follow the custom tone you selected. Now it only alerts with the default tone for the iPhone regardless of what you select. This was working fine for the past year or more and needs to be corrected as the users (doctors, etc) can not differentiate between the notifications and the default 2 tone alert will not wake them from sleep when on call.
2 votes -
Ability to select Calls to Merge on RingCentral App
RingCentral appExample: 3 callsWhen several calls are on hold, the app detects the last call as the "Active Call" even if you hold the last call and go to the 1st or 2nd call. So when attempting to merge the 1st and 2nd call, it will still merge the 3rd call when the merge button is clicked on the 1st or 2nd call.
1 vote -
Remove the keyboard shortcuts on the RingCentral App
The customer wants to remove the keyboard shortcut because when the users change their status from accept queue calls to do not accept queue calls and hit the space bar it will return to available and this is only happening when they click their profile and hit the space bar on their app
1 vote -
Rearrange the icons showing under contacts in RingCentral App
have the option to remove or rearrange the icons showing under the contacts for RingCentral app
1 vote -
Option to block SMS in RC App log
To have the ability to block SMS directly from the RC app log
2 votes -
Auto Assign New Users to HUD
It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
9 votes -
Can we schedule a text message to send at a later time? Can we schedule when to send a text message?
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.
5 votes -
Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
2 votes -
Conference call option on the app if the Deskphone and RIngCentral app is linked
Conference call option on the app if the Deskphone and RIngCentral app is linked
3 votes -
Number Name as Identifier for RC for Google Chrome
Similar to RingCentral Apps for Desktop and Mobile, it's very useful for Users to show up the name tagged to a Company Number assigned to Sites.Currently is only shows as Company Number if Users wanted to make outbound calls theu the RingCentral for Google
5 votes -
Allow disabling outbound video call ringtone
When video calling someone else there is a very loud BOOOP sound, indicating it's "ringing". This noise is so much louder than every other sound on my PC and startling every time it happens. I do not see anything in the options to be able to disable this sound entirely or choose something less disturbing. Please offer the option to disable this sound entirely, or customize it with a drop down that includes silence.
8 votes -
Remove call queue on the presence
On the current presence of the phone (VVX 450) its showing both the users and the call queue that I am added. I wanna be able to remove the call queue/group that I don't want to see and add the ones that I want to show on the deskphone Currently its showing that call queues are automatically added on the presence once you are part of the queue and for that call queue to be removed I need to be removed on the call queue
3 votes
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