3105 results found
-
delete items in the mobile app main menu
RC mobile app to have options for which items to appear. other than rearranging the app, an option to totally delete items that is not needed or unused, so they won't appear on the menu
1 vote -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
2 votes -
Ability to add chats into multiple folders/groups instead of moving it
I have a lot of chats (private and group as well), so I use folders to manage them. For instance, I have a Team folder with chats with my teammates. However, some of my teammates are members of different projects or teams. So, I want to add such conversations and chats in multiple folders instead of moving them to one folder.Another example. My chat with my manager is in my Team folder now. But I also have conversations with different managers in other teams, so I want to create a Managers folder to add my manager to both folders. This…
1 vote -
Add an option in RC app to send fax to an email.
When using the RC app, users should have the option to send a fax to an email address when selecting "new fax" in the inbox.
1 vote -
Restore previous location of merge button
The latest update moved the merge button from the main screen to a location 3 clicks deep. Previous location was more convenient and intuitive. A possible idea/solution would also be to make the button placement customizable based on everyday use and business needs.
6 votes -
Ability to manage call forwarding in the RC Mobile App
ability to manage call forwarding in the RC Mobile App, So no need to go to the admin portal or to the desktop app to manage it. It will be easier if customers can add, turn on, or off the call forwarding directly on the mobile app.
1 vote -
Sync HUD from the old phone app to the new app
, Customer wants to sync the HUD or status to the new app even if the other users are still using the old phone app.
1 vote -
When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.
Customer ported in and had extension 112, when customers dial the 112 extension it says that it's invalid then hangs up on the caller. What customer wants to happen is when it's dialed it will say that it's an invalid number then be routed back to the operator instead of being hanged up on.
1 vote -
Ability to manager all the features on the RC App as Administrator.
Ability to manage all the features on the RC App as Administrator.The customer would like to limit the feature on the RingCentral app for all their users. They want to their users to see all the features and settings on the RC app and have the option to manually change it.
1 vote -
Option to Delete any Team message by admin on the RC mobile app
The admin cannot delete a message posted by a member on any group/team in the RC mobile app. So admin wants to have an option to Delete any Team message posted by a member on the RC mobile app
8 votes -
RingCentral mobile app option to open links with the device's native browser
This is useful if the app can be opened with the native browser as the RC app is not storing data from forms (auto-fill)
1 vote -
Dial Account Number
The caller will have an option to dial their account number so that it will appear to RingCentral application the detail which is the account number of the caller for documentation purposes
1 vote -
Exporting the original Messages
It would be best to export the original or unedited messages in Data Extract rather than just the edited versions of the messages when exporting it from the Message Data Retention on the app
3 votes -
RingCentral Mobile App Separate Fax Notification Settings
Currently, we only have "Miss call VMs, faxes and text" notification settings in one option to turn on or turn off on RingCentral Mobile App. Customer only want to disable the Fax Notification.
1 vote -
After Hours includes muting text notifications
Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.
3 votes -
Cloud backup for SMS
SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS
2 votes -
Missed notification counter
I believe there is a need for a counter on the tray icon showing the number of missed notifications. This feature is currently in Teams messaging.
1 vote -
Feature Request: Sync MAC contacts to the Glip app for Office at hand
Behavior: Have an option from the Glip app to sync the MAC Contacts to as this feature is available from the spartan appConfiguration: Settings > Calendars & Contacts > Apple > Contacts
1 vote -
Record calls with the actual screen of the user
There should be a feature that allows screen recording of the calls when calling from and receiving calls from RingCentral app
2 votes -
Automatically put the call into message when in Meeting status
In a call queue, a feature requested by the customer to automatically put the call into a message or SMS when the user is in a meeting
1 vote
- Don't see your idea?