3035 results found
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Add Call waiting Setting to User Template
Add Call waiting Setting to User Template
2 votes -
Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
8 votes -
Call Screening Audio Prompt
Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.
4 votes -
Capability to process password reset inside of RingCentral Desktop Application
Capability to process password reset inside of RingCentral Desktop Application
1 vote -
Mobile App to allow incoming calls to AUTOMATICALLY connect to bluetooth device (i.e. airpods)
Being hands free when talking to customers on the Ring Central mobile app is essential for us at our company. All of our company calls are forwarded to the cell phones of our customer service reps and they answer via the Ring Central mobile app.If we dial out on the mobile app the bluetooth (air pods) connect automatically. However, if an incoming call comes in, we have to click on "Audio" and then select the Bluetooth device we want to connect to. This happens for every single incoming call which is terrible because we cannot hear our customers until after…
1 vote -
Compose fax on email and send it using Email-to-fax
This feature will be useful to customers that will send fax without them creating a document and attaching it on the email.You can compose on the body of the email for the message on the fax that you wanted to send and send it without creating and attaching the document on the email. Example:Compose a fax message on the body of the emailsend the fax directly to the recipient Its very easy and useful
5 votes -
Disable prompt to press 1 when receive call on external phone number
Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?
19 votes -
access Message only extension from the User account via RC app
There should be a better more direct way of accessing the message only ext for example (88message only ext ) or something then they get promoted by a pin and then can access the voicemail after that and that should be done whilst the user is logged in with their account without the need to log out and log in with a message extension only account.
3 votes -
Disabling only fax notification on Iphone
Disabling only fax notification on Iphone
3 votes -
Bulk Enable Users after Locked out by fail login attempts
Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual accounts to enable the users again.
12 votes -
Use External SMS/ Phone app for RingCentral messaging or calls
Is there a current or planed integration that allows users to use an external app to send SMS messages or make and receive calls using their ringcentral number? The RingCentral mobile app is missing a number of features that are popular and available in most modern messaging apps. You can't reply to a message where the message you are replying to is quoted. You can't add reactions to messages to indicate that you liked the message. When I send a message to my clients... I can see that they liked a message because I get an actual message saying the…
1 vote -
Centralize option to Managing Launching external app for users
To have a centralized setting wherein I can manage launching an external app for all users instead of individually setting it up per user.
1 vote -
Wants to add an external number and include it to the outbound caller id lists.
To allow an external number that can be used as part of outbound caller id lists and will label "do not call" a feature just like call handling but for outgoing calls.
3 votes -
Group texting for U.S. Territory Numbers
We live in St John, U.S. Virgin Islands, which is a U.S. Terriroty. We are able to send individual text messages to USVI phone numbers but when we try to send group texts, it says we are unable to send group texts to an international number. Request to be able to send U.S. territory numbers group texts.
6 votes -
Sync Default Cover Page from Service web and RC app
Sync Default Cover Page from Service web and RC app
4 votes -
Linking Tasks
We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth between teams to track our work progress.
7 votes -
Ability to access the call recordings even if the user is not part of the call queue
call recording from the call queue should be able to access the users even though they are not part of the call queue
1 vote -
Ungroup messages sent on a different timestamp
Each messages sent on a different timestamp are showing in the same thread or under one name/avatar of the sender. The customer is requesting to have an option to send messages separately because if the sender is sending a different thought with or without a little difference on timestamp, messages should be sent on a different thread or avatar.
1 vote -
Team Profile Pictures (Upload/Add)
Having the feature to add/upload PNG/JPEG pictures for teams/groups (just like individual profiles) this would make it easier to view what team has updates and create an easier to use flow. For both the Mobile App and Desktop App.
64 votes -
Ability to turn off new feature tutorials
Need the ability to turn off the new feature tutorials through the RingCentral Mobile app on iOS devices
1 vote
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