2790 results found
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Automatically monitor a user
There is no ability to actively just monitor an extension. Our 20-year-old phone system had this ability. You type in the person's extension and whenever they are on the phone you silently monitor them, a very basic feature for a supervisor. On this "new' system, RingCentral, you have to wait till you see the extension is actively on a call and then click the Monitoring button. This is extremely inconvenient but also very ineffective as you can't do anything but sit there and stare at the extension or else you will miss the start of the call.
2 votes -
Allow internal SMS via extension number when Company Directory is disabled
When an admin has Company Directory disabled, users are not able to internal SMS other company users unless they have their email address. Please seehttps://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&product=MVP&language=en_USOur customer would like the ability to internally SMS users via their extension number without including them in the Company Directory.
1 vote -
Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
1 vote -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
1 vote -
Allow downloading of call records through the app.
Downloading of call records through the RingCentral app instead of going to admin portal.
1 vote -
Have RingCentral App automatically remove SMS conversations when a user Opts Out
Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
6 votes -
Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
3 votes -
RingCentral desktop app Volume control stay on full volume
RingCentral desktop app Volume control stay on full volume - capability for admin to put fixed volume on RC app. To remove user capability to turn it off.
4 votes -
Leave a group SMS
Give us the ability to leave a group SMS, similar to how one can leave an online group chat.
3 votes -
Allow on hold music from an audio channel on the computer
I use the product to take calls for my blogcast. I want the people on hold to hear the live show. I want to pass the audio through one of my available audio channels on my PC.
3 votes -
Customer want to have the option to see the time stamp of the call log when he hover the mouse pointer on the call log with double click...
...ing the call log. Customer want to have the option to see the time stamp of the call log when he hover the mouse pointer on the call log with double clicking the call log
1 vote -
ability to turn off the app even call forward is enable
customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension
1 vote -
Stop with the tutorial popups
Every single time I open the desktop app it just HAS to darken the screen and tell me something new. Stop it.
3 votes -
Can we have more than one extension to forward calls?
I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see this feature for forwarding to voicemail to another extension.
1 vote -
Access to navigation bar ALWAYS!
It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back out of the message/text we are in to see the navigation bar.
1 vote -
Make the app more friendly
I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam calls. A less restricted program. It seems a lot missing from it and has been relocated to the portal. Wish It was easier to change your caller id without a challenge. Flagging calls is another want. I hunt scammers and require more flexibility.
1 vote -
Please show the phone number and email on the contact preview.
Please show the phone number and email on the contact preview. This make it easy to copy and paste name, phone &/or email quickly. Currently I can only see the email, I prefer to see the phone 1st them the email or both with phone always first.
1 vote -
Use existing in use call queue number as outgoing caller ID as a pull down selection
We would like to be able to use the call queue phone number so agents can present the hunt group number instead of theirs. It would allow return callers to hit the call queue with multiple agents instead of limiting to an agent who may not be working that day or busy.
1 vote -
Setting to remove "Apps" from RC App for specific Roles and/or Templates
The customer would like to have the option to create a Role/Template to be able to remove the Apps in our RingCentral App. The customer wanted to stop the User from installing apps.
1 vote -
Internal Office SMS messaging thru RC App
Customers wants to have a feature wherein even their employee don't have RC number as long as they have RC App on their device they can communicate or send SMS internal on their office.
2 votes
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