2968 results found
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Bone Conduction Support for ADA Needs
I am deaf in one ear and cannot have a headset that covers my other ear since I must be able to hear and help office visitors. There are no supported headsets in the RingCentral recommended list that meet my ADA needs for the desktop version of the app.I currently use a bone conduction headset (OpenComm UC by Shokz) and am unable to use the headset controls to answer or end a call. For disability and accessibility needs, it would be wonderful if bone conduction headsets could be supported. I also know several other areas and individuals at Brigham Young…
25 votes -
Attached recorded calls on a task without downloading the recorded calls on PC
Since the recorded calls are already available on recordings tab on RC app, why not give an option for it to be shared to guest, want to create task assigned to a guest account then attached call recording without downloading it.
1 vote -
Show department in contact under company contacts initial screen selection list
Please add a feature to show the users department/title in the initial screen contact list. In larger companies not all users know each other. It would be helpful to scroll through the list to view a person's title for example manager or sales person etc.
1 vote -
Access to personal contacts during a call transfer
During a call on the RingCentral application, when the call needs to be transferred to someone else, only the Company directory is available to search in. There is no access to personal contacts or any other group. Please add the ability to transfer calls to other groups other than the Company directory.
2 votes -
Option to shorten the RC Webinar Invitation Link
At the moment, the RC Webinar Invitation link is too long. It'd be great to have the option to generate short URL.
12 votes -
Forwarded calls are recorded in another user's log
It would be beneficial if the forwarded calls were also recorded in the history log of the user who received the forwarded call so they can also check the contact details of the caller. This would be especially helpful when we've set up a main phone number for our clients to call so the team with their own phone numbers could have an equal opportunity to answer the main phone number's calls, and that they don't have to log in to the main phone number's RingCentral app to check the history log.
1 vote -
Quick Contact - option to move from Contacts tab to the Phone tab of the App
Customer would like quick access of the quick contacts when on the Phone tab
2 votes -
Call screening on RC Application.
It will be useful to have this feature available also and not just on desk phones.
1 vote -
GPS location tracking
it would be really helpful to be able to track my employees while they are in the field via GPS.
2 votes -
add M365 sharepoint libraries as a file sharing option within RCapp - these behave differently than onedrive (which doesn't have a worki...
...ng integration weblink to set btw). Many organizations use Sharepoint libraries or MS Teams created fileshare that behave differently that OneDrive (which also uses sharepoint but in a different way) -- Sharepoint is for groups of people so linking it to teams/groups in RCapp would enable better collaboration especially where the Teams embedded dialer is use and the RCapp is used for DR purposes
1 vote -
company and phone number not included when sending fax
company and phone number not "auto populate" when sending fax
1 vote -
Option to integrate Yahoo's calendar and Contacts to the RingCentral app.
We currently have the option to link the contacts/calendars from Google and Microsoft (Exchange and O365) and having the option to connect our Yahoo ecosystem would be a huge convenience for the many who use it.
1 vote -
Generate a Report of User Softphone Version
It will be helpful for an Admin to have a section in the web portal that allows him to see what softphone version a user is currently using.
1 vote -
Send Notification when Text Messages is reaching near the limit of 5000 Messages
Send Notification when Text Messages is reaching near the limit of 5000 Messages
3 votes -
List incoming call in the history while it is ringing
It would be ideal to list the call while it is ringing on the app instead of listing it in the call history after the call is disconnected, hung up, or missed.
3 votes -
Button for spam caller
I hope they will add a button to press and the number of the spam caller will go to the blocked list. Instead of adding it manually in the admin portal or desktop app
1 vote -
Account Switching on Ring Central Mobile App
I would like for Ring Central to have an Account Switching Feature added to Ring Central Mobile or Desktop Application. This will give an ease of an easier way to make account that needs multiple logins
1 vote -
Customer wants to have an option that they can change and use different numbers for the caller id that can be used only to display a dif...
...ferent number on his caller id free of charge. For sales purpose on different sites
2 votes -
Be able to link What's App to RingCentral
We should have the capability to link What's app with RingCentral without upgrading to Engage Digital
3 votes -
Auto Save Faxes to a directory on the PC the RC App lives on.
We currently spend $1500/mo on one fax line. It would save us money. We currently auto save our faxes to a directory and then the faxes are assigned to a user in our document application. So, if the app saves locally we can distribute to the person that needs to view it.
3 votes
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