3105 results found
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ipad phone app use Ringcentral app as backend calling facility/Click to dial through Ipad
Wanted functionality whenever anyone makes an outbound call through the Ipad phone app, you have a functionality to choose Ringcentral app as a dialer. Current Ipad air version doesn't show the Ringcentral app as an option within the Ipad's phone app to make calls.
1 vote -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
22 votes -
Search Text in Adaptive Cards
We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search function to be able to do this?Thank you!
2 votes -
Send Group Voicemails to a RingCentral Team
It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…
84 votes -
Audio Conference Transcription
Audio Conference Transcription - to have a transcript of the conference call.
4 votes -
search for text stored within notes
I use noted extensively and aside from searching notes names, I am unable to find a pattern of text stored within
1 vote -
Ability to auto join and manage a private team
We should have a feature allowing us to join and manage a private team. This is a must for teams without admin or who are inactive.
1 vote -
requiring god-level access for RC Desktop is a security risk
RingCentral for Microsoft Teams1. Minimum of Application Administrator and User Administrator Roles2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both of those are also highly-privileged roles)It seems to be very risky to login an admin with those privileges onto a foreign site. Kinda asking to be hacked - it doesn't matter which foreign site.Surely there must be a less risky method of this? How about going back to v1 where it only needed the individual user's privileges rather then the AD domain admin account.That way worked and…
2 votes -
Notification when someone answered the call from call que
We should have notification on our end if the other user on the call que answered the call so we know that they get the call.
1 vote -
Option to Bulk Download Recording
Please have an option to bulk download recordings (meeting, call logs, etc.)
27 votes -
customized the ringtone on the apps for specific caller
customized the ringtone on the apps for specific caller
6 votes -
Link to Microsoft SharePoint folders
We would like the ability to insert a link to a Microsoft 365 SharePoint folder in a message to another staff member. Allowing use the ability to quickly open the SharePoint folder and access the file inside for review and approval.
1 vote -
Easy access to all phone recordings from the app
Please add a way for managers and other non admins that have access to phone recordings or analytics to be able to access them from the desktop app. Right now if a manager or supervisor wants to access any of this system they need to know the URL to access it. Where as an admin can get to this information by clicking on their profile picture and clicking Manage account or Clicking Company Settings then Visit Admin Portal.It would be great if anyone that had access to the recordings could get to them directly from app.
6 votes -
RC App New Action Message Option(s) Parody - Allow For Attachment(s) and FONT changes
Currently, when creating a new 1:1 or 1:many message through New Action (+), the app does not allow for the inserting of attachments, nor the manipulation of FONT. You must first send a message to the user, then edit that message to add the attachment or adjust the FONT as required. Parody for our messaging options is important.
2 votes -
Merge contacts for RingCentral App and Microsoft to prevent duplicate contact
This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365
2 votes -
Access app features when using desk phone
A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call
1 vote -
Sync Quickbooks Contacts
I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.
1 vote -
Bulk User Upload for Glip / RC App Teams
Bulk upload for all Users on the account as RC / Glip Teams instead of searching or adding them one by one.
9 votes -
Synch the contacts with AMS or Agencyzoom with in Ring Central
If it is possible to synch the contacts with AMS or Agencyzoom with in Ring Central?
2 votes -
carrier lookup display intergraded with my app
cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number
3 votes
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