2791 results found
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desktop app should be able to mute all other windows audio
If using the desktop app for a call, having random windows notifications going off is very distracting.
5 votes -
Call history is inaccurate when using RingOut
When a call is placed by using the RingOut feature the Call History shows your own name as the call recipient. I didn't call myself! The Call History should not show my name only... it should show the person I called -- even if I use the RingOut feature. This needs to be changed.We opened a support case to report this issue and were told that the system is working as intended. The system should show the person I called -- it should not show my name. Period. It may be a difficult programming challenge, but that is what is…
10 votes -
Audio Conference Transcription
Audio Conference Transcription - to have a transcript of the conference call.
1 vote -
Have a special character on the body of text message
Advise the customer about the sms content policy.customer wants to inlude the (-) and the email also the website on the body of sms
1 vote -
Wants to vew the incoming calls in the queue via app.
The customer would like to have the option to view the new calls stuck in the queue using the mvp app.
2 votes -
Automatic selecting a outbound caller number
They want to have an automatic selection for outbound caller numbers they do not want to manually select in which number they are calling from
1 vote -
Remove Blocked option from dial pad when making an outbound call.
We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
2 votes -
Option to check by other extensions the voicemail left to the dialed number
Option to check by other extensions the voicemail left to the dialed number
1 vote -
user's status will still show even if the "Message Tab" is disabled
The customer wants the user's status will still show even if the "Message Tab" is disabled
2 votes -
Auto Assign New Users to HUD
It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
2 votes -
RC App Minimal View
The RC app is great, but it always wants to go into a large view. I have to constantly change the size of it. It would be great to get a compact view of the entire app so it doesn't not take up the entire screen.
3 votes -
Customer requested to restrict the access of call recording to other user and he will only have the access to all call recordings as a S...
...uper Admin.. So that the admin will have full control on managing all recorded calls
1 vote -
Phone Status Labels
It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the administrators and co-workers to know why someone is not available. It may also be helpful to allow for scheduling this status as a user and an administrator. Thanks,Eric
1 vote -
Auto fill of a text message sender information
They want to have autofill in the RingCentral app when someone sends a text message from unknown number and when they add it to their contacts it auto-populate the filled of the name and other information of the sender
1 vote -
Automatically record calls using RingCentral app during three-way calling
Automatically record calls using RingCentral app during three-way calling instead of clicking Record on the dial pad
1 vote -
Update custom fax template
the customer wanted to upload a fax custom page that they already uploaded and have an option to update the template as well
1 vote -
Need MFA for RC App
Need to have MFA for the RC app, because you can do so much from the app and once logged in and clicking links, it takes you to the web portal and logs you in automatically and from there I can access my Admin panel. MFA is required to secure information shared in VM, call logs and etc. We really need MFA on desktop app and mobile.
1 vote -
Ability to turn off the ringer sound of the RingCentral extension in Google Chrome
We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring sound when there are incoming phones. we would like to have an option to turn this ringer sound off.
17 votes -
Add an option to the RingCentral app that allows you to open the app minimized.
Pretty straight forward and I can't believe that you didn't think of this idea already. You DO have an option to start the app on Windows startup, but it would be really nice if the app also started MINIMIZED.
10 votes -
An option to conference a call without placing it on hold then add a new call.
To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.
2 votes
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