2791 results found
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wanted to have a view of the all missed calls from specific number on the App in a separate tab or Icon
Customer wants that if their main number receives a SMS it will send separate or distribute to some or all of their user extension and customer wants to view all call report logs using RC App
1 vote -
Re-arrange list of caller IDs before dialing out in RC app (Desktop/mobile)
Once we dial-out in the RC app, there's a drop down list for caller IDs. Currently, we can't change the positions of the caller IDs in the dropdown list.
1 vote -
Set Additional host(s) when creating initial invite for recurring meeting (weekly)
For recurring meetings. if the host is not available to start the meeting (vacation) another host is able to do so.
11 votes -
Ability for customers to search for known issues with any RingCentral product (bug search)
Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able to search for issues or bugs with any product so we could identify if other peers have also reported the issue and if the development team is aware of what versions are impacted or if there's an expected release when the issue will be resolved.
11 votes -
RingCentral MVP Mobile App To Have Options To Turn-off Auto-Signed Out When Inactive for at least 14 Days
RingCentral MVP mobile app user/s is/are expecting to use it anytime they need to without them being signed-out if inactive with the app for at least 14 days. They should have options on how to manage it.
1 vote -
DFO > sent a note as either internal or external
Would be helpful to have a way to send a note as either internal or external. While the notes feature is great, it doesn't give us much flexibility in visibility options. This would be helpful so that we can ensure that the people that should have access to the information, should be able to view the notes.
1 vote -
Some snappy features missing
The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be really crafty if it had a little icon right beside the fax button. And making the app more into a CMR itself as other ones are so expensive. More innovation into this app and it would be considered perfect. If it would display the carrier on every call that would be cool or provider…
1 vote -
Shortcut Keys don't work unless RC app is at attention.
When my Windows Ring Central phone app rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.Also, With the Jabra Link 380 I have the same issue,When my Windows Ring Central phone app rings and I bring down my mic to answer the call, I can't Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.
9 votes -
Display Desktop Notification Until Acknowledged
We would like to be able to set desktop notifications to display until acknowledged, so that we do not miss any notifications for incoming messages, missed calls, or voicemails. At this point in time, the Windows notification settings dictate how long the message window is displayed, with a max time of 5 minutes, which still can easily get missed.
6 votes -
Too many clicks just to edit a contact on RingCentral App
I suggest adding an edit button (pencil icon) beside the contact name to edit the information easily. I have to open the contact name to get the edit button. This will save time, especially if I need to edit multiple contacts.
1 vote -
allow user to join meetings through rc desktop app even with host and schedule meeting permission disabled in user role
customer joins a meeting through a meeting link which launch the rc desktop app but does not join the meeting. customer is able to join a meeting through the web app without issues which is the current workaround
1 vote -
Create a Contact Category or have the ability to View More Contact Info under Contact View / Or
I am wondering if RingCentral would allow a feature with an option to view more contact information such as Name, Title, Company, and Notes when viewing in Contact.More specifically, under Quick View or Personal. I work with insurances direct contact and handle patient calls. It would be helpful to know who I am speaking with.OR if we can have the option to create another Contact Category and assign them to our added personal contact that would suffice. Thank you for your time and consideration!
1 vote -
SMS Automatic Appointment Confirmation
It would be very helpful to have an automatic appointment reminder and confirmation thru sms that we can send to our clients.
1 vote -
Wants to have a package or an executable file for RC APP Print to Fax Feature
Should have at least a downloadable executable file for batch installation
1 vote -
Ability to have tab / screens with different colors to help differentiate
Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an external text when you meant to send a team message). If, for example, we could set the messages screen to blue and the text screen to red.
2 votes -
Hide EXTENSION from the Contact List
MESSAGING / TEXT / SMS - When searching for a team member in the Contact list you can either send a message to their Extension or their assigned numbers. It is possible to hide every number EXCEPT the extension.Would like an option to hide the extension so that the contact list is just a list of personal numbers. Sending some messages to the extension, and some to the contact number makes multiple, confusing places for messages to live. Messages that are sent to extensions instead of direct numbers are not tracked in the billing exports for compliance reasons.
1 vote -
Add shared calendars for Office 365 sync integration
Allows users who manage public calendars easier access for Ring Meetings
1 vote -
When a user locks their computer, the customer would like DND to be automatically activated.
When a user locks their computer, it would be convenient to have the app automatically enter DND mode.
2 votes -
Status visible on task bar
It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when coming back from lunch or the bathroom at work.
1 vote -
Please allow pasting image directly into chat without having to create new notes.
Please allow pasting image directly into chat without having to create new notes. Just like Microsoft Teams. Creating new notes is obscuring the clarity of the images.
1 vote
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