2814 results found
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Suggested CRM Integration
Please consider integrating with Service Fusion CRM.
1 vote -
Add Capability To Set Default Key For Call Flip
Please add the capability to set the default key for call flip.This would be useful in managing a user's call flip.
4 votes -
Fix the Status indicator dot.
When we decided to adopt Ring Central for our company, one of the considerations was the fact that the status indicator could be set to "available" and it would remain that way. Using this we would know that people had logged in and were ready to work. Later after an update, this no longer works. We have no idea if one of our people is available because the damn dot turns itself to "invisible" when ever it wants to seemingly. if this isn't resolved in some fashion as part of the next update, I'm going to begin transitioning our company…
1 vote -
Deletion of Voicemail Messages on the RC App for Voicemail Co-recipients
This could remove the confusion for the co-recipients in confirming if someone already checked the voicemail messages. In addition, reduce the workload for the co-recipients in manually asking the queue owner to delete the voicemail messages.
1 vote -
Management to be able to see the sign in/out times for staff
This is incredibly useful across multiple business/departments. This can be used by management to see the sign in and out times of staff to see when they commence/finish work. This can be a great asset to assist with payroll information also.
2 votes -
When a user locks their computer, the customer would like DND to be automatically activated.
When a user locks their computer, it would be convenient to have the app automatically enter DND mode.
3 votes -
make data export more user friendly
there should be explanation or brief description when data export is converted so admins can easily read the data instead of just having number and IDs
1 vote -
Display status next to profile button
It would be helpful to display the Status text next to the profile button if I set a status using the Share Status option. Sometimes when I use the "Turn off" option on the red DND bar I forget to change my status. It would remind me to either change\disable it if it was always displayed in the RC app.
2 votes -
Much easier way to save MMS on RingCentral Mobile on iOS device..
The current process of saving the picture is complicated as per the customer.
1 vote -
Textel integration setup
be able to support setting up textel integration instead of just referring to textel support
1 vote -
feature request for IB caller ID where it will indicate cx information aside from name and number
cx wanted incoming call to display caller information including address
1 vote -
Ability to show the Name when exporting message data export
Customer also wants to show the name of the users that just the member ID when exporting nessage data
1 vote -
Excel
i would like to be able to upload an excel file in the chat and the folks int he chat can open the file with me and make edits at the same time. Exactly like Microsoft teams. If I can get that, I can replace teams all together
2 votes -
Add smart cropping of images/documents for RC Mobile App faxing
Problem: When creating and sending a fax from the RC mobile app, end users are not able to properly frame the documents they are photographing and end up having dead space around the image. The attached photo shows an example of dead space customers want help removing.Google does this in their Photo Scan App for mobile devices. Take a quick look at this video showing how it works.https://youtube.com/shorts/CexH_umllj0Ideal solution (Feature request): Use AI to auto-frame and crop the images to remove the dead space.Acceptable solution: Give customers an option to crop images on their own so that the dead…
1 vote -
RingCentral App: Ability to Turn off Task Notifications
Using Tasks on the Ring Central App, is there a way to turn off the notification every time someone completes? If we have a number of people on the task, The task actually gets lost due to the number of notifications
1 vote -
Transfer Contacts from desk phone to App
I add them to my physical phone contact list (not my cell phone). I want that list to go to other phones and app
1 vote -
Call Screening RingCentral Mobile App
Unable to hear the name announcement of the call screening using RC Mobile App
1 vote -
Centralized Contact List for all the extentions
Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of office it'll be hard for them to reach that contact without me. If only, we have the option to see all the contacts all across extensions that'll be great!
9 votes -
Soft phone integration with desk phone
Currently, there does not seem to be an integration with the RingCentral MVP App and our desk phones. Meaning if I am logged in to the APP there is no feature that allows me to make the App my primary source for calls. If I am logged into the App, both the App and my desk phone will ring.
2 votes -
Allow app users to see if another user is on the phone
When working from home or using the app we are not able to see if another user is on the phone. To find out, we must call that person to see if they answer or are available. If we were able to see this off the bat as we are on the desk phones, then we would not have to guess or call the user. Instead we can say to the caller "I see that the person you are trying to connect with is on the phone right now" and you can ask them to hold until you see the…
3 votes
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