1434 results found
-
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
27 votes -
Limit reached on RC phone app
Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.
2 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
4 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
1 vote -
Add the option to save text conversations to .pdf.
As an attorney, memorializing conversations with other parties is extremely important. As it is, this is often done through email, and, thanks to Ringcentral feature, I am also able to record phone calls and save the .mp3 to files. This is a great feature and I have used it many times. However, in this day and age, people tend to e-mail and talk on the phone less and are often more responsive via text. Saving texts through screen shots fragments the conversations, making them difficult to follow, and very burdensome to compile with longer conversations. The option to save text…
1 vote -
Add multiple availability states
Many of our customers moving from Mitel to RingCentral have noticed the absence of the various availability states they had on their old system. This allowed for easier call redirections to multiple numbers or coworkers that could be easily changed on their desk phone or computer without needing to type in the number each time. This could also have the future potential to sync with microsoft teams states.
1 vote -
Track info on when the numbers got blocked & unblocked
The customer would like to track down the records of when the numbers got blocked and unblocked.
1 vote -
Send Fax attachment to email if OBi doesn't pickup
This will make is so we won't miss faxes if the OBi doesn't pick up. It will send a fax attachment to the email attached to the extension like it does if you fet a fax on a normal extension.
4 votes -
Automated Call for Downtime
in any case there is a downtime or their RingCentral app is not working, want to have an automated system that will call customer to inform them that the they cannot accept any incoming calls since their phone system is down
4 votes -
Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
38 votes -
Improve fax handling options for multiple departments/locations
In our business, we have multiple locations that each have their own fax number. Upon moving our fax lines to Ring Central, I've discovered that there are some limitations to how we can configure those.I initially set up an extension for each of our fax lines. On the fax notifications settings, I am able to specify a group email address. I can add everyone in that department to the email group and they all get the incoming faxes for that number. That's perfect.The problem, however, is that assigning the fax number to an extension seems to prevent other extensions from…
1 vote -
Call answering when speaking with another extension
We would like to be able to pick up incoming business calls when someone calls in, no matter what. If I am on the phone with someone else in my office, the incoming calls go straight to voicemail - I should be able to answer incoming calls. If I am on the phone with someone else in my office, and another person from my office calls me, I am given the option to hang up & answer or put on hold and answer.The same should be true for incoming calls. Incoming calls are more important than in house calls.
1 vote -
Voicemail message received by a specific group
The customer wants to have a feature wherein they can press/dial an extension from their physical phone to leave a voicemail message then it will be received by a specific group of people through voicemail's alert in their phone. This is convenient to leave an announcement to a certain group which they had from their previous provider.
1 vote -
Custom voice message for ringcentral phones when offline
Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the…
4 votes -
Closed caption in Phone app
people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
12 votes -
Text Notification pop up preview - want it back
The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.
2 votes -
Adding multiple external number to answer call when call queue is busy.
Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.
2 votes -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
19 votes -
Ability to no place the call on hold when paging
Customer would like to have this feature where in if they are using their paging, calls will not place on hold for the other user and wikll just going to have continues conversation even they are paging
4 votes -
Ability of the Shared line phone number to send and receive SMS
Ability of the Shared line phone number to send and receive SMS
3 votes
- Don't see your idea?