1411 results found
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Forward a voicemail to another extension
Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.
25 votes -
would like highlighter feature added to format tab where you can underline & bold text
highlighter option when sending messages in app
1 vote -
Emergency page of more than 25 phones
We have location with more than 25 phones. If there was an emergency such as a tornado and we wanted to page to warn staff to take shelter, or to lock down the facility in the event of a gunman, it would be necessary to page all phones at that location.
6 votes -
Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd
HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
5 votes -
Custom Rule for calls with no caller ID
we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully could be looked at and set up soon.
1 vote -
Holiday/Night Button
Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of several menus should be available. Not all businesses have regular hours, and circumstances sometimes dictate that the office is closed. Snowstorm? Fire across the street? My client's 20+ year old Toshiba PBX had a simple way to do this. Last person out would activate it OR it could be activated remotely through the voice menus.
77 votes -
Snooze a Call Queue
There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very helpful and ensure people don't forget to turn the call queue on especially if they work in a customer support queue.
1 vote -
process payments
It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agent.I'm currently using CardConnect, and Stripe is another good option to integrate with.Authorize.net should be considered as well.
2 votes -
Collect Calls
Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
2 votes -
Automated text status and the ability to book meetings through text options
if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps calendar. Hopefully this makes sense
1 vote -
Ability to restrict On-Demand call recording in MVP
Hello,The On-Demand call recording is a great capability however it lacks the ability to restrict access to who has it. In it's current state it's an 'all' or 'noone' method. Having the ability to give this to call users would limit risk to companies on who they allow to record calls.
4 votes -
Poly Rove 30
The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature
1 vote -
Masking Outbound Calls to International Numbers
Masked the direct number on the outbound caller id when making outbound calls to international numbers.
1 vote -
Add a badge to Cloud Office icon on Task Bar to show status
I sometimes forget to make myself available when I've left my desk. If the icon in the Windows (or Mac) Task bar showed a 'badge' reflecting my status I would be ale to see if I have forgotten.
2 votes -
Phones that help people with hearing disability
Phones that help people with hearing disabilityGet and test a phone that can help people with hearing disability
4 votes -
Call logs that include transfers
Currently call logs are only able to show calls that have come through on direct lines, but now how they were then handled internally. Say, if a caller made a call to the main line, then the call was transferred to another person in the organisation, we cannot see that detail currently. All we can see is that a person called and was on the phone with someone on teh main line for a few seconds, then the call ends.
6 votes -
Create shortcut on home page to Ring Settings
On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other landline number.https://service.ringcentral.co.uk/application/users/users/default/1163497064/settings/phone/default/user/callHandling/workHours
1 vote -
Multiple call handling states
I would like to see RC give users the ability to have multiple voicemails and call handling rules for different modes. Like 1 for available, but can't get to phone, one for in a meeting, on for out of office. Each of these modes would then have the ability to set call forwarding rules different from the others.
4 votes -
identification on the desk phone if its a Fax or call
When someone sending a fax my deskphone rings so there should have an identification on the deskphone if its a normal calls or a fax message
2 votes -
Reach into multiple Inboxes to listen to and administer more than just your own inbox
I Login to my RingCentral Phone using my extention... but, our company operateds on a call-back system where incoming calls to our support department must leave a message for us to return. Those incoming messages are dropped into the "support" inbox for any of our support agents to listen to and administer (call back and delete from the inbox). THis couold be done by multiple support agents. But, from our extention, we can't see that "support inbox" without logging out of our extention and logging in to the "support" extention. I would like a feature in the "RingCentral Phone" app…
1 vote
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