1637 results found
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Remove ability for users to block their caller ID and limit My Caller ID options
I am from a legal and collections agency where we need to follow Truth In Caller ID Act (47 U.S. C. § 227(e) which states (1) IN GENERAL.—It shall be unlawful for any person within the United States, in connection with any telecommuni-cations service or IP-enabled voice service, to cause any caller identification service to knowingly transmit misleading or inac-curate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value,
Having the option to select a number that is not in your control like those assigned to main site or blocking your caller id…
2 votes -
Answer and Transfer with Keyboard Only
Please add a way to answer a call and transfer it with the keyboard only. Currently I can answer a call and start a transfer, but I have to either use the mouse or press the tab key a bunch to select blind or attended transfer. Receptionists want to be able to answer and complete a transfer without taking their hands off the keyboard.
2 votes -
Telephone 2FA at Apple can be used for queues
For Apple users, an Apple call for "two-factor authentication" is not signaled by a ring on a group number (+49xxxxxx). Only one entry appears as missed calls in the journal.
The calls via the group are currently not reaching users and are disappearing into nirvana.2 votes -
Show forwarded destination for internal calls
Use case for an internal call:
A calls B. B has initiated a call forwarding to C. A wants to see on the display that the call from B has been redirected to C.2 votes -
Remove "from" information in body of voicemail email
Option to remove the from information in the body of the voice email that is sent from RingCentral. Wish to make the email anonymous to my staff so they just focus on date time and voice message content when they play the message.
1 vote -
a way to see calls ignored by agents
We have a call center and need basic reporting, such as the ability to see calls ignored by our agents (where they don't answer and the call goes to another agent), also need to see Availability % for each agent. These items are essential for any call center, it's hard to believe that Ring Central does not offer any options here.
4 votes -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
ideas.ringcentral.com - Further Categorisation/tagging & Consolidation of similar ideas
Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.1 vote -
Show caller ID on a monitored line on Mitel phones
Currently on Mitel device users who have permissions to answer another users phone and have their extension added to their phone are unable to see who is calling the lines that the user is monitoring. In our old on prem Mitel system, users who had a monitored line button on their phone were able to see who was calling. But that is not the case with Ring Central. It would be nice to have the ability to see who is calling a monitored line on a physical phone without having to have the HUD open at all times. I know…
6 votes -
Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
We need to see who else is calling, when already engaged on a phone.
We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)
3 votes -
Please add volume control feature on Avaya J Series phone not allowing user to Mute the ringer.
user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.
3 votes -
Notifications and Logs for Pickup Members
It will be beneficial if there is a logs that shows who are the Pickup Members that are notified during Call Queue Calls for reporting
4 votes -
text to speech improvements
text to speech is very quick when having multiple lines with options. no pauses after dots or commas
4 votes -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
8 votes -
Able to create ring group for App and Desk phone
Please have the capability to add ring group for app and desk phone as of now we can't create ring group for app (mobile/desktop) and desk phone there is no option for app (mobile/desktop) to tick when creating ring group
10 votes -
Blocking Robocalls Using Local Number
The customer would like to ask for feature that can block robocalls even if they are just using local number with their main company number
2 votes -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
22 votes -
Control the Volume of Active Calls
The ability to configure the app/desk phone where the volume remains the same when there is an additional incoming call.
Right now, if an agent is on a call and a call comes in on the back line, the volume significantly decreases on the active call.
1 vote -
Ability to check phones history without serial numbers
Should be able to check devices history on the account without serial numbers
1 vote
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