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  1. When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.

    27 votes

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  2. Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.

    2 votes

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  3. We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.

    1 vote

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  4. The customer would like to track down the records of when the numbers got blocked and unblocked.

    1 vote

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  5. Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.

    31 votes

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  6. This will make is so we won't miss faxes if the OBi doesn't pick up. It will send a fax attachment to the email attached to the extension like it does if you fet a fax on a normal extension.

    4 votes

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  7. in any case there is a downtime or their RingCentral app is not working, want to have an automated system that will call customer to inform them that the they cannot accept any incoming calls since their phone system is down

    4 votes

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  8. In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.

    7 votes

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  9. Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either

    3 votes

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  10. The customer wants to have a feature wherein they can press/dial an extension from their physical phone to leave a voicemail message then it will be received by a specific group of people through voicemail's alert in their phone. This is convenient to leave an announcement to a certain group which they had from their previous provider. 

    1 vote

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  11. Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the…

    4 votes

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  12. people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.

    12 votes

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  13. I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).

    27 votes

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  14. Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.

    2 votes

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  15. It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.

    34 votes

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  16. We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail

    19 votes

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  17. We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on RingCentral. But on Mitel there were a lot of different configuration options so that users who monitor other users calls could either set the monitor key to ring or not ring. And this was configured for each line so there was more control over what would cause the user who was monitoring other user’s calls would actually ring…

    3 votes

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  18. We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.

    5 votes

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  19. This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.

    20 votes

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  20. Hi, I am the admin, I am forwarding my call to my virtual receptionist. I would like to access any voicemails and faxed that she receives on her extension. Currently this is done my SMS or email notification, however I would like it to be in my app , that would simplify things

    1 vote

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