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1434 results found

  1. Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.

    2 votes

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  2. if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps calendar. Hopefully this makes sense

    1 vote

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  3. Hello,The On-Demand call recording is a great capability however it lacks the ability to restrict access to who has it. In it's current state it's an 'all' or 'noone' method. Having the ability to give this to call users would limit risk to companies on who they allow to record calls.

    4 votes

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  4. The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature

    1 vote

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  5. Masked the direct number on the outbound caller id when making outbound calls to international numbers.

    1 vote

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  6. I sometimes forget to make myself available when I've left my desk. If the icon in the Windows (or Mac) Task bar showed a 'badge' reflecting my status I would be ale to see if I have forgotten.

    2 votes

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  7. Phones that help people with hearing disabilityGet and test a phone that can help people with hearing disability

    4 votes

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  8. Currently call logs are only able to show calls that have come through on direct lines, but now how they were then handled internally. Say, if a caller made a call to the main line, then the call was transferred to another person in the organisation, we cannot see that detail currently. All we can see is that a person called and was on the phone with someone on teh main line for a few seconds, then the call ends.

    6 votes

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  9. On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other landline number.https://service.ringcentral.co.uk/application/users/users/default/1163497064/settings/phone/default/user/callHandling/workHours

    1 vote

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  10. I would like to see RC give users the ability to have multiple voicemails and call handling rules for different modes. Like 1 for available, but can't get to phone, one for in a meeting, on for out of office. Each of these modes would then have the ability to set call forwarding rules different from the others.

    4 votes

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  11. When someone sending a fax my deskphone rings so there should have an identification on the deskphone if its a normal calls or a fax message

    2 votes

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  12. For customers to identify callers that are calling India conference bridge numbersCurrently, as per India Global Conferencing Bridge Service. Customers are getting CLI (caller id) as 16033XXXX, which is in line with IGCS product design.As per Telco Ops Team
    India IVN numbers and any local India numbers are reserved for Premium Conference and Meeting numbers.NOTE: Currently our contract with the NEW provider is that numbers are exclusive for Premium conferencing / Meetings use only.
    Unfortunately, we can only provide numbers from the current provider (exclusive for Premium conferencing / Meetings use only).
    India local number that is not limited to…

    2 votes

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  13. When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer who would like to remove collision from the vehicles on his auto policy. I placed the call on park and the agent was not available. I then picked up the parked call at which time the customer told me in detail which vehicles he would like to remove collision and what day he…

    1 vote

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  14. Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either

    2 votes

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  15. customer wants to see the messages on the RingCentral phone app that was sent to their RingCentral Phone App using a virtual number and wants to be able to still reply to it. because right now it shows the number is not assigned.

    1 vote

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  16. With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.

    13 votes

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  17. Make the outbound call experience easier, allow us to search the outbound call number or at least change to alpha organize- 100+ phone numbers to search through over here! Thanks!J

    3 votes

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  18. As the world changes, more and more people will become hybrid employees - working in the office some times and working from home at other times. The RingCentral Mobile App is not always reliable - I regularly get voicemails from missed calls when the app never rang. The desktop app is more reliable but not always easy to work with if you are not setup with a microphone and speakers. It would be most ideal if people can have a deskphone at each location. Currently, you need to pay for 2 lines in order to do that because RingCentral only…

    13 votes

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  19. This would allow us to keep the current setup we've got in Mitel once moving over to RingCentral. There's no ability to change where the call flow goes once in the DND state. We can achieve something Similiar through call rules, but this seems like a feature that should already be implemented.

    2 votes

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  20. There are times when office administrators are out of the office and not available to look at their phones, so this feature would allow for immediate responses to clients informing them of the protocol for immediate assistance.

    2 votes

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