1717 results found
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How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting2 votes -
Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
6 votes -
Staff want a different ring tone for external calls verses internal calls.
They answer external calls during set hours, but answer internal calls at all times.
47 votes -
Block call recording for two party consent states
This should be based on a list of area codes from states that require two party consent for call recordings. On Avaya, we had the ability to add area codes to exclude in the acr.properties file. Whenever a call came in, the number would be checked and if the area code was in the acr.properties file, then the call would NOT be recorded.
Also, I am referring to this feature being setup on the RC MVP (RC UC) and not the RC Contact Center (RC CC) platform. Within the RCCC, a Studio script can be written that will also exclude…
4 votes -
Carrier minutes for incoming calls
Customer is also looking if option to using their Carrier Minutes instead of Cellular data in receiving call specially to location with not cellular coverage.
2 votes -
Ringtone Inclusion for Call Recording
I am writing to request a feature enhancement for the call recording functionality. Specifically, I would like the option to enable automatic call recording starting from the moment the phone begins ringing.
As requested, this feature would greatly improve their call management and record-keeping processes by one of their customers
2 votes -
the ability to have different hold musics on the desk phones provisioned lines
the ability to have different hold music on the desk phones provisioned lines
1 vote -
Remove geographical address on numbers
The client is requesting to have an option to remove the geographical address on numbers.
1 vote -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his RC Application.
3 votes -
Live agents from ringcentral to answer the calls in 24 hours
somebody from ringcentral to answer the phone in 24 hrs calling from main number 7373811188 and 8889098038
1 vote -
The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID
The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID using the RingCentral app simpler way.
1 vote -
feature to match data between call logs in service web and PKI in PR
feature to match data between call logs in service web and PKI in PR
1 vote -
Voicemail Escalation
In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something like that. There was a ton of flexibility (probably more than needed as setting it up was sort of tedious) and you could control all the times, etc. It was handy for afterhours solutions, or if a manager wanted to keep an eye on voicemails, etc. Shoretel used to allow (and I mention them as I believe…
8 votes -
Blank voicemail
Blank voicemail can be sent to a user. The customer would like to have a feature wherein blank voicemail should be blocked by the system.
3 votes -
Pause/Mute Recording Option for Internal Calls
Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)
16 votes -
Allow Polycom VVX 350 & 450 Time and Date text color to be changed
Hello,
Our organization has many Polycom VVX 350 and 450 phones, and we add more daily. We were able to change the colors of a few items, namely, the softkey background and text, the status bar background and text, the menu background, and the menu item and title. However, the time and date of the color text are not customizable. It does not stand out with our current background with logo color. We request this feature be added to change the date and time so it is easy to read. Attached is the config file we are currently working on.…
1 vote -
Mute incoming call notifications while currently on a call
Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
575 votesThis is now live! Check it out in app under Notifications and Audio -
Images in built-in signature should not be added as additional page
Customer has built-in company email signature that cannot be removed and it's adding up 5 pages to the total fax attachment.
RingCentral should be able to identify and not include it to the fax attachment.2 votes -
Desk phone should display the company number instead the number of the desk phone
Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone
10 votes -
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktp app
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktop app. ( headset/dongle combo works in all other software we utilise (zoom, Teams, general audio use) so are certain the issue lies within the way RC utilises it.
1 vote
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