1768 results found
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Telephone 2FA at Apple can be used for queues
For Apple users, an Apple call for "two-factor authentication" is not signaled by a ring on a group number (+49xxxxxx). Only one entry appears as missed calls in the journal.
The calls via the group are currently not reaching users and are disappearing into nirvana.2 votes -
Show forwarded destination for internal calls
Use case for an internal call:
A calls B. B has initiated a call forwarding to C. A wants to see on the display that the call from B has been redirected to C.2 votes -
Remove "from" information in body of voicemail email
Option to remove the from information in the body of the voice email that is sent from RingCentral. Wish to make the email anonymous to my staff so they just focus on date time and voice message content when they play the message.
1 vote -
a way to see calls ignored by agents
We have a call center and need basic reporting, such as the ability to see calls ignored by our agents (where they don't answer and the call goes to another agent), also need to see Availability % for each agent. These items are essential for any call center, it's hard to believe that Ring Central does not offer any options here.
4 votes -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
Desktop Pairing caller ID not using the queue Display settings selected.
Have the Paired phone also display the caller id per the display settings selected in the call queue. Right now my queue is set for Caller Name the Caller Number. Paired phone only displays Caller Number and skips the name selection which is first.
2 votes -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
24 votes -
ideas.ringcentral.com - Further Categorisation/tagging & Consolidation of similar ideas
Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.1 vote -
Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
Ability of the Shared line phone number to send and receive SMS
Ability of the Shared line phone number to send and receive SMS
11 votes -
Add reporting for use of specific extensions (like message only extensions)
We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to another extension by choice in RingCenteral, or alternatively is forced to go to a message only box
12 votes -
2N Intercom SIP Call
Ability to have 2N Intercom phone call two user extensions simultaneously without delay. It works with call queue extensions that are configured with two user extensions but not when the 2N Intercom is set up to ring two separate user extensions at one time.
3 votes -
Spam Risk Caller ID to be removed
Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to perform this action.
162 votes -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
7 votes -
Call forwarding - Differentiate external/internal calls for forwarding
Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group
21 votes -
We need to see who else is calling, when already engaged on a phone.
We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)
3 votes -
Please add volume control feature on Avaya J Series phone not allowing user to Mute the ringer.
user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.
3 votes -
Notifications and Logs for Pickup Members
It will be beneficial if there is a logs that shows who are the Pickup Members that are notified during Call Queue Calls for reporting
4 votes -
text to speech improvements
text to speech is very quick when having multiple lines with options. no pauses after dots or commas
4 votes -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
8 votes
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