1411 results found
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Resizing of the App
Can we please have a way for the app, if resized, to maintain the size instead of resizing all the time when you toggle between functions. Thanks.
1 vote -
Add Global Speed dials
There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.
3 votes -
See Callers in waiting
It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
2 votes -
User definable message retention
We would like to have the ability to set message (for RC Messages) to a user definable period (12 hours). Our current options are 30,60,90 days or perpetual. We want to be able to do this to dissuade people from using messages like email which greatly complicates public record requests when messages is used for non-transitory messaging. Having the ability to keep messages from lasting aligns it to transitory use very well.
1 vote -
Show the temporary numbers assigned to numbers being ported into RingCentral.
Add a column that will show the temporary numbers assigned to numbers being ported into RingCentral.
1 vote -
Fix multiple issues
The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expanding or contracting a column it doesn't move anything.Make everything visible when the screen size is reduced.When I open the "Report an Issue" dialog box and complete the required question, the "Send" button is grayed out and has been grayed out since our company first rolled out this tool. (This isn't…
2 votes -
Park callback is too fast, then drops the parked call
When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As an example, I just lost a call to a vendor's tech support because the customer didn't let me off the phone quick enough when the parked call rang back so now I have to wait in the vendor's phone queue again to get them back. Instead…
3 votes -
Call Pickup Groups: Support Queue Calls
Hi,Please can you add support for queues in call pickup groups?We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity. The vast majority of these calls would not be direct but routed via a queue to these users.https://support.ringcentral.com/article/Setting-up-Group-Call-Pickup-group.html
9 votes -
Caller ID post answer
After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full caller ID when a call is answered without requiring mouse over or other intervention on the part of the agent. It is a hinderance to agent efficiency.
2 votes -
Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings
I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.
5 votes -
Ability to hide auto receptionist and company numbers from the "call from" drop down
Customer wants to be able to hide the IVR menu numbers and company numbers from the "call from" drop down for certain employees when they are placing a call. The reason for this is that some of their IVRs are intended as hotlines for specific end clients and they have had some instances where an employee will select the an IVR menu number as their caller ID and they then have customer x calling back on customer y's hotline number, ultimately causing confusion. Overall the customer has requested that we provide a feature where they limit the "call from" drop…
7 votes -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
2 votes -
Remote Dialing of Desk Phone
The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the ability to be remote controlled from a computer, Sysco has teh same functionality. It would be nice if the RingCentral computer app offered the functionality rather than having to incorporate a headset.
2 votes -
Optional separate ringtone for inner office calls
The option of having a separate ringtone for inner office calls would greatly improve productivity. Currently having to look at the phone every time it rings to see if is my coworker , trying to reach me can be distracting.
5 votes -
Call history on the Polycom VVx450 to set in All calls
Can easily check the call history on the phone device
1 vote -
Disable DTMF Codes/Shortcuts
Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
14 votes -
Custom Return Call Routing for Call Park Timeout
Most of our departments have centralized call routing in place, where calls come inbound into a central Call Queue, and we are broken up into multiple Company Sites based on physical / e911 location. If a user puts a call on Park and the timeout threshold is reached, it rings back to the station that placed the caller on Park. It would be very helpful if there was a way to build in return routing so that by site, we can designate either the caller returns to the originating station or is sent to a specific extension (such as a…
2 votes -
Play an announcement before forwarding call to another extension
It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
2 votes -
report Phone related bugs by clicking a link with the Unified app
ability to easily share recordings with guest participants. Currently host needs to download and find a means to share the file with a guest.
1 vote -
Ability to Customize Conference Call greeting
We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the instructions that we would like a participant to know before entering the meeting.
4 votes
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