1411 results found
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Remove recording of the call is being recorded in between ext calls
When I call my co work on an ext .. the " This call is being recorded ..." I want to remove it . We know the call is being recorded.. We work here and it makes it take longer to connect to the person
1 vote -
Add On-Demand Pre-recorded Disclaimer Option
I have disclaimers and legal language I have to read multiple times a day. I'd like to have that prerecorded in Ring Central and be able to trigger those in a call.
5 votes -
Use *82 to unblock private caller ID when placing outbound call via desk phone
Would love to have the option to unblock my caller ID via my desk phone when placing an outbound call.
1 vote -
Turn Off Extension Dialing Options
RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to the RC Users extension rather than the phone tree option. Is there a way to turn off extension dialing since we do not use extensions and would prefer the Inbound Caller remain in the respected Call Queue?
40 votes -
Integration Ringcentral in myfactory Businessworld
myfactory is a webbased german CRM/ERP System which has no Phone integration.For CRM it is very important to know how often a call eas ignored or which was talked with the customer
2 votes -
Add the call queue option in RC Phone app available in RC MVP App
There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
13 votes -
Make it possible to copy the phone number directly from the call list
It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.
1 vote -
Auto-removal from Queue if call is missed (user forgot to log out of queue while away).
Our old phone system would remove user from queue if they missed a call completely while available. This is helpful when users forget to remove themselves from the queue while away on break or end of shift. Now we have to monitor this and have an admin user remove them. Not as convenient, and causes delays for callers.
11 votes -
Call being recorded notification for transfers
Currently the system does not notify a caller that a call is being recorded when the call is transferred via a warm handoff from a line that does not use recording to a line that has call recording acivated even though the call is recorded after the transfer. This works against our legal obligation to notify callers that their call is being recorded
1 vote -
Ability to change voice mail email notifications
Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not.This is so that users can determine what they need to respond to in what manner of time. Currently all voice mails have urgent in the subject line.
1 vote -
Ability for multiple users/extensions to use a physical phone
We're a mail order company currently using Mitel on-prem. The holiday season is very busy for us and we man our phones in multiple shifts. Would like to see the ability for a user or a users assigned extension be able to login to a phone to share the phone and workstation like we currently do with Mitel. This would greatly limit the number of workstations and space needed (which may be a limitation that stops us from proceeding with Ringcentral at our location)
1 vote -
IVR Feature: Pre-pend a message/greeting on the IVRs then resume
Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played?Our use case is that during seasonal events our business would like to add a very short message onto all their existing main IVR menus letting callers know some useful information (e.g. New Easter times or Sales event coming in April).They do not want to have to update the entire IVR i.e. have to re-record the whole prompt and the current workaround to create a new IVR with the short message then key press to get to the main IVR…
13 votes -
Autofill Contacts by Typing Contact Name
The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the time to manually enter each contact's fax number to send documents. This seriously impedes our workflow and general ability to run our practice efficiently and communicate effectively with other practitioners relative to patient care.
2 votes -
Call Forwarding Pre-Announcement
Would be so helpful if there was a pre-message that could be recorded before it forwards to the person. For example, I go on vacation, forward my calls to Deana. If the caller calls my line it says, "I am out of the office, you are being forwarded to Deana who is covering my lines until my return June 30th", then it connects the forward and goes to Deana.
6 votes -
Manipulate Email Notification to Arrive in Plain HTML
In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the ticket. While the current transfer of data satisfies the requirement, if I could convert the email notification into plain HTML it would/should remove the banner data that is transferred over. We can gladly clean this text up by simply editing the notification box, but this enhancement would help.
2 votes -
CNAM/CLI for all clients globally
Having your business registered on a CNAM database increases the answer rate of calls substantially and is being offered by many competitors in the UK market. This needs to be added ASAP or you'll lose clients to other services
3 votes -
Limit the number of voicemail messages allowed
We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox is full (at the 40 limit), we want them to get a message that the mailbox is full.
1 vote -
Missed call notifications should sync between desk phone and apps
We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the phone. When a user's phone rings, their mobile or PC app also rings. If they pick up the phone on their desk phone, then the app on their mobile phone or PC shows a missed call. If they pick up the phone on their mobile phone or PC , then the desk phone shows a missed call…
1 vote -
default phone to do not disturb as soon as you are on a call...even for intercom calls.
If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
1 vote -
Assign multiple lines to one phone
RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This feature would lead to a great improvement in business environments where the secretary needs to monitor multiple lines. Currently we can only forward lines from the bosses to the secretary, but this doesn't solve the issue. Neither does the Presence feature.
11 votes
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