1470 results found
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Dont Force the App to open when calling through extension
When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Before the changes, when you clicked to call someone, using the chrome extension, only the call window popped up. Now the application and the window pop up, making an extra click to minimize the app with each call. Once or twice isn't a time suck, but when you have to click this fifty times a…
1 vote -
Status feature
You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
1 vote -
Park callback is too fast, then drops the parked call
When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As an example, I just lost a call to a vendor's tech support because the customer didn't let me off the phone quick enough when the parked call rang back so now I have to wait in the vendor's phone queue again to get them back. Instead…
4 votes -
REVERSE PARK FUNCTION
We are unhappy with the 'reverse park' function. When we put phone calls on a 'park location' our phone rings back after 8 1/2 minutes. We do at times have our customers on holder longer then 8 /12 minutes. We would appreciate being able to either turn that function off or extending the function to 15+ minutes. Thank you!
4 votes -
Meeting option to silence the music when only the host is on a conference call
First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play the audio from the conference call on the overhead speakers in the Council Chambers, so that people in-person can hear the people on the phone. Our problem: When we have no one on the conference call (e.g. at the start of the meeting), the conference call plays repetitive music. We can turn down the volume, but then we…
2 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
59 votes -
Multiple Caller IDs
Sometimes businesses will provide services for other businesses and need to have the caller id reflect that. It would be ideal to be able to set a unique caller ID for each outbound phone number in use. Perhaps use Phone System > Phone Numbers > All Numbers >Name as the Caller ID. Looks like it is already limited to 15 characters.
12 votes -
add capability of the option to receive notification for outbound calls.
I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.
5 votes -
Call Presence when there is an outgoing call
I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the auto receptionist and not call que, when there is an out going call from my employees phone, I can not see the presence feature of the person I am monitoring. I can only see the presence feature when we get an inbound call and the employee is on the phone but…
1 vote -
Notify Customers When New Features Are Added
Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for has been implemented.
2 votes -
Assign caller ID for an extension without restrictions
Go to 3cx.com and see if you can license some of their patents.I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.
1 vote -
Answered calls showing up as missed for other extensions
Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to be fixed.
12 votes -
Call Handling for Intercom
Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back to our call group 1, which means basically everyone would get the intercom call. So, in the office Person 1 calls Person 2 - if Person 2's line is busy anyone in call group one would then answer the call. It is a bit of wasted time. Is there a feature where if the…
2 votes -
Admin toggle for auto answering calls
This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would be very useful if there were an admin setting to control this feature company wide.
1 vote -
Allow assigning different extensions to the same number.
In my situation I use a desk phone in the office and the ring central app on my cell phone when out of the office. I don't like for both of them to ring simultaneously. It would be useful to be able to assign a specific extension to the desk phone, and separate extensions to the desktop app, and cell phone app that way we can transfer calls to the particular device we want without having to ring all or waiting for it to ring at each device.
5 votes -
It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.
Hold and Park Recall timers are needed
6 votes -
Carrier lookup app
A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
1 vote -
Block phone calls by caller ID
I get multiple phone calls per day from a caller ID named "DEBT RELIEF". They come from all different phone number and area codes. Blocking individual numbers doesn't help. I want to be able to block "DEBT RELIEF" from coming in. Can you please add this feature?
13 votes -
Park/Assigned Lines on Cordless Phones
We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our assigned park lines so that they can be accessed easily by the user from the cordless phone interface.
7 votes -
Personal Attendant for inbound calls
If an inbound call is not answered, we should be able to have the option to either leave voicemail or to choose to forward the call to a call queue of other employees that could assist the caller.
1 vote
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